DLG Auto Services - Perth Reviews 225

Awful service from Churchill and DLG Auto Services.

My car was collected on 18 May, and I was later informed that it was a write-off. I told Churchill that I wanted to retain the vehicle and pay to keep it so I could repair it myself.

On 22 May, DLG Auto Services returned the car. However, when it arrived, I discovered that the passenger-side rear light had been smashed and there was a scratch on the passenger door—damage that was not there before the vehicle was collected.

I contacted DLG Auto Services, but they dismissed my concerns, stating that because the claim had been settled, they did not want to deal with the issue. Churchill also refused to accept responsibility or provide any meaningful assistance.

I agreed to keep the vehicle because it only required repairs to the bumper area. Instead, I was left with additional damage that has cost me a further £316 to repair.

The lack of accountability, poor communication, and unprofessional attitude throughout this process were extremely disappointing. I would strongly advise others to think twice before using Churchill or DLG Auto Services.

Fantastic service and great communication. My car looks amazing.

I was kept informed about everything that was happening & the repair was fixed quickly

They were in touch quickly and collected / returned my car 2 days ahead of time after repair.

Very efficient service.
Friendly and polite collection and delivery drivers.
Office staff kept me informed at each stage.
Mechanics have done an excellent job of rebuilding the back of my car.

My car was repaired at DLG Perth,and communication was first class;car was collected on time and they kept in touch as repair was done.They returned my car in a clean condition,and at the time stated.No issues with the repair . Excellent service.

My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and repaired.The delivery men were mannerly & efficient.

My car was repaired in 2 weeks time in December, not bad bud one of my head light has damaged brackets . at first they told me I will get anew one . When I received my car head light was not in the right position , moved slightly back and lower. its normal with broken brackets. reported after big snow and no response at all , don`t recommend this place.

Good communication and friendly staff
Made the process less stressful after the accident and did a great job

Excellent service, very helpful in every way and made sure that I knew what was happening during the repair

This company did a great job of my car over the festive period the paint job was fantastic and great communication and a special mention for the person who valeted my car this was above and beyond what I expected and they did a fantastic job !

They did exacly what they said they would in timely and professional manner, all the communications I had were polite and fully informative, the collection and delivery were carried by a polite and helpful driver. All around my experience was first class

Good turn around on the repair, and a great job done on the repair, all the people I spoke to were very polite and informative all well done

kept informed on progress of vehicle whilst in for repairs. accommodation to pick up vehicle from husbands work place

Polite and professional staff. Continuous updates on the progress of the repair. Car returned in great condition.

My car was fixed and returned clean inside and out . Very pleased with the repair

I got reminded of the progress and they even delivered it to me

Various unsatisfactory incidents with DLG Perth. Lack of customer care lack of quality control. My car was returned seemingly damaged in transit had to be taken away and repaired again.
DLG had my car for a total of 18 working days where I was told by a local body shop it would take them 3 days.
Hindsight is a wonderful thing to have but I so wished I had paid the extra fee to have my choice of having the work done at my local body shop.
All in all not a pleasant experience.

It was only a small repair - but every thing went well. The car was in and out in a morning with all back to normal.