DLG Auto Services - Teesside Reviews 

This company has got to be by far one of the best repair companies I’ve ever had to deal with.

From the moment I arranged for the repairs on my car to the moment (today as a matter of fact) when my car was returned to me, I’ve had nothing but excellent service.

The day my car was collected we had one slight issue with the courtesy car which had been left for us to use. The car was not in the best of conditions. However, when I contacted the service department they couldn’t have been more apologetic. The car which had been sent out had not been prepared for use and had some how slipped through. They were unable to deliver a new vehicle that day, but promised a new car would be dropped off the following day, and they were true to there word. The new car was brand new, and apart from a view knocks and bumps from the previous driver it was immaculate.

Each day I’ve received updates with cars progression through the link the company provided me. I received messages from the mechanic working on my car to give me updates as there was a slight delay with receiving the parts. But we didn’t mind the delay.

I understand, from reading some of the previous reviews, some of you have a had a bad experience. I’m sorry to hear this. But, from start to finish, every single member of the team I have dealt with has been nothing more than well mannered and helpful. I would have no issue in recommending this company to any one needing repair work done, and in turn I would have no problem in going back to this company for work; although I hope I don’t have to! Lol! Thanks again.

Excellent, professional service with polite, friendly and empathetic, caring staff.
Karen you seem like a really altruistic, and all round excellent human, thank you.
Took my car to them for bodywork and a new windscreen after a stone from a wagon damaged both.
Took my car in on Thursday, it was ready by Friday.
It doesn't get any better than that.
Was very sceptical of a good service after a rather bad experience at Acctivate in Sunderland, a different motor repair shop.
It transpired I had no need to be.
Acctivate you could learn a lot from these people.
The experience was second to none from start to finish. Would I recommend dlg, you bet your life I would if I need repairs again, I know where I'm going.
I would like to mention a thank you to the chap who inspected my car as being a wheelchair dependant user nothing was to much trouble, even down to lifting my chair in and out of the boot for me.
Thank you it meant a lot seeing the person and not the disability.
Having dealt with many dealerships over the years this outfit really is first rate.
Excellent, very professional and superb workmanship.
Thanks again

Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car fixed the service has been outstanding I can't fault anything . From the delivery of the courtesy car drivers to the girls answering the phones all acted in a professional friendly manner couldn't help you enough . I had regular emails of the state of play with the car repairs and estimate time scale which I got my car back earlier . The car itself was mended to high standards came back looking like a show room car valeted inside out THANK YOU . Highly recommend this company x

Efficient -kept me well informed, thanks.

DLG had my BMW for body work repair after a lovely deer decided to say hello.
From start to end, they were fabulous.
The pick up guy was fab, even noticed work needing doing that I hadn’t spotted but he made sure he came back from securing on his truck to tell me!
Customer service was excellent; They went through every step clearly on what I was to expect.
They kept me updated on what was happening and the time frame it would be done in.
I was surprised when they told me I was getting it back early.
When I got my car back, it looked brand new again; they even hoovered the inside! A job well done!!!

Had an accident with my car and DLG Auto services repaired my car through the insurance. They did a great job on my car quick turn around when I got it back the car looked great.

Appalling communication, one day the parts are in and repairs will be finished on time, next day still waiting for parts & no ETA, day after parts will be available by the end on following week. 2 days later parts are in car ready on Tuesday or Thursday. Wednesday, message to say parts are not in, no ETA. Thursday a call to say car will be ready on Friday. Friday morning a call to say it will be delivered between 1&5, they turn up at 11:30 and the driver was rude to my son and him he had spoken to me to say he would be early. That wasn't the case as I don't finish work until 12:30. Broken parts were left in the boot. Poor experience from start to finish

Couldn't have asked for a better service. Quick turn around, unbelievable results and kept in the loop every step of the way. Highly recommend them.

Had an accident with my car and DLG Auto Services was the repairer through my insurance and I can’t fault them. Kept me up to date with everything, got a link sent to me where you could login and see the progress of your car there was also a comment section at the bottom where any calls were noted and you could also write a message for them too. They were very efficient and got my car sorted for me.

Kept us up to date with with repair and staff very friendly and efficient.

Great service and top people

Communication from all staff absolutely spot on mechanic brilliant kept updated informed me every day re progress all staff super efficient administration brilliant delivery team pleasant efficient all staff to be commended I was thrilled with the standard of repairs Unparalleled THankyou

I recently had my car repaired at DLG Teesside.
The work was completed to a high standard, some unexpected challenges were overcome and in particular the staff were always super helpful. It was great and speak to an actual person straight away.
I'd have no problem using them again if the need were to arise and the 5 year guarantee brings peace of mind.

Very helpful and informative from start to finish.
The car has been repaired excellently.
Thank you

Starting with the finished job. It was excellent. My car was returned to me better than new.
Before this everyone I spoke to was courteous and helpful. I was treated as an individual not a number.
My car was in DLG's workshop as a result of a road traffic accident and there was some delay on the repair as an essential part was on back order for sometime. Not ideal but not DLG's fault. During this time I was regularly kept up to date on progress. Thus I was able to plan accordingly.
Hopefully I shall not need DLG's again any time soon but should the need arise I would not hesitate to put my car in their hands.

Car collected and returned on a trailer with advance notice. I was kept informed of the repair status by text, my request.

Quick and excellent service car returned like new

I would like to start by praising the mechanic for providing fast and clear information about the repair work — that part of the service was excellent and much appreciated.

Unfortunately, the quality of the paint job was very disappointing. The surface has a bumpy, uneven texture, similar to "orange peel," which suggests the job was not done professionally.

Additionally, when I collected the car, the windows and side plastic elements were covered in paint dust. It took significant time and effort to clean this off, which should never have been necessary after a professional repair.

Overall, I was very unsatisfied with the final result and expected a much higher standard of workmanship.

Great communication, repairs completed quickly.