I was kept in touch with the ongoing repair at all times and the collection and delivery service was excellent. Iwas very pleased with the end result.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... Toon meer
Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very plea... Toon meer
I couldn't recommend these guys enough they've done an outstanding job on the repairs of my car after a crash, all the bodywork alignment is perfect, the paint is perfect. Great communication from sta... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, Verenigd Koninkrijk
- 0345 3031704
4,3
Uitstekend
480 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
On the ball messaging progress
On the ball messaging progress, when done and delivery.
Very impressed.
11 maart 2025
Very efficient and helpful.
5 maart 2025
Prompt , efficient service
Prompt service, kept updated throughout.
Picked up and delivered car at times stated.
Car repaired well, back to it's usual condition.
4 maart 2025
DLG a first rate company
I liked the way the DLG staff kept me informed of the progress of the repair and all were all very friendly. I would also include both drivers who collected and returned my car and had the same friendly manor. The quality of the repair was outstanding and I would be happy to use DLG again if the situation arose and would not hesitate to recommend them to a friend.
25 februari 2025
Bodywork repair due to accident very…
Bodywork repair due to accident very happy with dlg service and repairs also courtesy car . Went thru insurance very happy with outcome.
8 januari 2025
Made a brilliant job of repairing the…
Made a brilliant job of repairing the car and the paint work glistened.
11 februari 2025
Great communication
Great communication. The people that were involved seem to really know what they were doing and gave me peace of mind.
11 februari 2025
Very communicative and informative
Very communicative and informative. Kept in great contact with me throughout
4 februari 2025
Fast turnaround
Once they started the repair it was done very quickly. I got my car back sooner than I expected.
4 februari 2025
Kept in touch with us throughout
Kept in touch with us throughout
Excellent repair (can't see the repairs at all
21 januari 2025
Brilliant
Brilliant, like brand new. Picked the car up and dropped it off with a fill valet.
4 februari 2025
First class service,reliable and most efficient
From start to finish the staff were amazing. I was given a super courtesy car,had frequent updates regarding the work being carried out,very informative. The work done was of a very high standard,they also hoovered and washed my car for that perfect finishing touch. Can't recommend highly enough,many thanks
28 januari 2025
Exceptional company
I couldn't recommend these guys enough they've done an outstanding job on the repairs of my car after a crash, all the bodywork alignment is perfect, the paint is perfect. Great communication from start to finish. Exceptional work u should be proud of yourselves. Thank you.
18 januari 2025
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Good standard of repair that wasn't quite so good…
During the recent windy weather a tree decided to fall into my path as I was driving home…cause quite a bit of damage.
DLG Wakefield were given the job to do the repairs and by and large their service and workmanship looked good when I first received my car back.
But by the time the car was returned, light was failing and I needed to take a closer look during daylight.
The following morning on closer inspection the windscreen trims on both sides didn't look to be seated correctly and stood proud of the A-frame seating, and try as I might I couldn't get them seated properly. The rest of the vehicle looked fine and finished to a good standard. But my parcel shelf wasn’t there!
Driving around later that day, the trims decided to part company with the vehicle, luckily wasn't going fast and could stop to retrieve them without them being otherwise damaged.
Rang DLG who said would send an engineer to fix the problems under their 5 year warranty.
The guy duly attended a few days later and declared the trim clips attached to the A-frame to need replacing, and, as for my parcel shelf, he knew nothing about it, said he would order new trim fixing clips and bring my parcel shelf ( which had obviously been removed to valet the car and not replaced) back when the clips came.
DLG should imho improve their quality control inspections to make sure the vehicle they are returning is returned with everything it came in with and repairs are completed correctly.
Will update this review as and when my car is finally repaired.
***edit …
DLG attended today 13/1/25 replaced trim clips and brought my parcel shelf back! All good
3 januari 2025
Review zonder uitnodiging
Antwoord van DLG Auto Services - Wakefield
We understand your frustration with the issues you experienced after your vehicle was repaired. We appreciate you bringing these matters to our attention and we are committed to ensuring your vehicle is repaired to your satisfaction. We will investigate the details of your experience and take appropriate steps to address the concerns you have raised.
Absolutely fabulous job on the body…
Absolutely fantastic job on the body work. Was done quick and came back pristine inside and out.
23 december 2024
Review zonder uitnodiging
Confidence in staff and their efficiency
Once DLG had been booked by our insurers to effect the repairs to our vehicle, they completed them in an efficient and professional manner. The staff were very courteous and polite, and always kept us informed as to where they were up, and expected completion times/dates.
18 december 2024
The kept in contact with how work was…
The kept in contact with how work was going and about waiting on parts
18 december 2024
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