So friendly,professional and notified me every step of the way. Such a great company and staff thankyou
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Amazing, they did a fantastic job fixing my car door, it looks brand new like nothing happened to it and kept me informed of the progress and they were very polite on the phone, would definitely recom... Toon meer
Bedrijf heeft geantwoord
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... Toon meer
Bedrijf heeft geantwoord
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Vickers Drive North, KT13 0YU, Weybridge, England, Verenigd Koninkrijk
- 0345 878 5551
4,7
Uitstekend
394 reviews
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Very professional
Very professional, courteous service, kept me informed of progress and made the experience of having my car repaired as minimally intrusive as it could be.
2 september 2025
Good repair service and excellent…
Good repair service and excellent customer service
5 augustus 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Difficult experience
1. Repairs took considerably longer than anticipated or advised
2. Very difficult and awkward about arranging return of car. Person arranging return quite officious, dogmatic and not at all reasonable to making return convenient.
3. Car sent half charged. Returned very little charge in battery so priority was to charge battery. Also it is not good to let battery run down to below 20%. Below 10% is a big no no. I had left charging cables in the car.
2 september 2025
Antwoord van DLG Auto Services - Weybridge
We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Positive experience
Our experience couldn't have been better from the initial contact booking us in, the collection of our car and delivery of the courtesy car, being kept updated about the progress of our repairs, to the work being completed and our car being returned. I wouldn't hesitate in recommending.
19 augustus 2025
A month to replace a tailgate and…
A month to replace a tailgate and bumper gollowed by respray! If I'd known it was going to take this long I would have gone elsewhere.
On return of car found broken air vent. DLG are actively looking to repair but shouldnt have been broken.
9 juni 2025
Antwoord van DLG Auto Services - Weybridge
We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes
Excellent service
17 juli 2025
Well informed service
I was well informed from
the time my car was collected to dropping of after repair. Tiny mark still on boot door, but overall very pleased with service and staff. Many thanks
10 juli 2025
Excellent service from pick up
Excellent service from pick up , update on progress of repairs and delivery back . Would recommend DLG any time
10 juli 2025
Done a good repair but....
Done a good repair. However I have only given 1 star because they then crashed my car onsite & caused much more damage than it originally went in for. We were left without a car for weeks.
10 juli 2025
Antwoord van DLG Auto Services - Weybridge
Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly
Very helpful
Very helpful, collected my car and left me a courtesy car like for like and advised me when my car was ready for collection
30 mei 2025
Excellent
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in getting parts. A final telephone call
to arrange delivery back to me. My car looks amazing, all repairs done. Also cleaned inside and out. Nice informative, polite, staff. I'm very happy with every aspect of the service provided by DLG Auto Services Weybridge. I would definitely recommend this company.
14 mei 2025
Review zonder uitnodiging
Job well done
27 mei 2025
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