D.LOUISE Reviews 

Amazing Customer service. Helped deal with my order issue very swiftly.

Absolutely stunning jewellery, beautifully presented in little pouches and boxes. Outstanding customer care.

I have worn their products every single day since I received them 8 months ago! Unfortunately the bracelet chain broke and I was very upset, but I emailed and was assisted in getting a replacement within minutes! Absolutely fantastic customer service.

Thanks - great customer services and products

I bought the chunky classic bangle in gold and the classic bangles in gold & silver Amazing jewellery excellent quality I would highly recommend- I have ordered the same for my sister

I have purchased several items from DLouise and been really pleased with them. Just recently I noticed a stone had fallen out from one of my rings. I contacted Customer Services who sent me a replacement straight away. Excellent jewellery and excellent customer service.

Generally very happy with all the d.louise jewellery that I have bought. I have given lots of items as gifts and they have always been received with joy. My own bracelet and those of my daughters have all been continuously warn for over 3 years, I feel it should probably lasted longer. All our braclets changed colour within the first year, and finally have given up the ghost. Lifetime guarantee doesn't cover breakage from wear and tear, so I have bought a new one because we like them. Shiny and new... not sure how we can keep it that way!

They answered my question quickly and gave me excellent customer service. I will definitely be ordering from them again. My favorite item is the engrave able compass necklace. I wear it everyday and get so many compliments on it.

Lovely jewellery, excellent service.

Amazing customer service,answered query quickly and resolved straight away after asking a few questions,good quality jewellery.

Amazing customer service! My bracelet from last Christmas had a small fault which I pictured and sent to the team and within an hour there was a replacement one ordered for me😊

Beautiful jewellery as promised, quick delivery and excellent customer service! So prompt and kind when helping me with a query and I was treated like a real person by real people - rare these days ☺️

I’m extremely disappointed with D.LOUISE, both with the quality of their jewellery and, even more so, with their customer service.

I purchased a ring under order #317377. The ring has only been worn occasionally and has been carefully looked after, yet it has developed significant discolouration. All four claws are now completely silver, and in several other areas the silver-coloured metal is visibly showing through the original finish.

This is particularly disappointing because D.LOUISE promotes its Lifetime Guarantee as covering discolouration and tarnishing, with a replacement provided at no additional cost. Their LifeGuard® Technology was also one of the reasons I chose to purchase the ring, as it is advertised as heat resistant, sweat resistant, waterproof, and lotion and perfume safe.

I contacted D.LOUISE directly, explained the issue in detail, attached photographs clearly showing the discolouration and specifically requested a replacement under the Lifetime Guarantee.
They have completely ignored my email.

Not even an acknowledgement. Not even an explanation. Nothing.
I find this incredibly poor customer service. I would have been willing to give the company the opportunity to resolve the issue, but it is very difficult to have confidence in a “Lifetime Guarantee” when a genuine warranty claim can simply be ignored.

The product has failed to live up to the expectations created by the company’s own claims, and the lack of response has made the situation considerably worse.

A lifetime guarantee is only worth something if the company actually stands behind it.

I would strongly encourage anyone considering purchasing from D.LOUISE to think carefully about how their warranty claims and customer service may be handled when something goes wrong.

I am still awaiting a response from D.LOUISE and would like the company to honour the Lifetime Guarantee and arrange a replacement as advertised.

Great customer service as well as beautiful products. I needed to exchange my bracelet for a differentt size and they made it very easy. This jewelry looks amazing!

Stunning jewellery - my sister brought me an engraved spinning necklace for my 30th. I have worn it every day since. When my son was born, I contact edcustomer service to ask if they could add his name to the engraving. Ashleigh and Glory dealt quickly and kindly with my request. I will treasure the necklace forever.

I had a response from the customer service team within 4 minutes on a weekend. I think the service from the support team was extremely timely and they were so helpful. Thank you so much!

I have purchased many lovely items from D.Louise a necklace, earrings a thumb ring which I absolutely love, my daughters gifted me the lovely gold clove bangle which is beautiful however recently when I have been wearing it it had become undone & fell off a couple of times, but D.Louise customer service was exceptional they answered every email straight away & they are sending me a new one, this is the type of company you would always be happy to purchase off & if you are thinking about any of their items tray yourself you won’t be disappointed with the product or the service

Staff were helpful in resolving my issue. Great customer service.

Absolutely loved my order. Unfortunately, there was a problem with the hook but I contacted the team and the response was as quick and efficient as an emergency helpline. I was assisted through the process and it was all resolved quickly. Definitely my best plug for waterproof jewellery. Thanks Louise team x

Not the first time I’ve ordered from this company. Always delighted with my jewellery. I placed a further order and on receipt of my Royal Mail “your parcel has been delivered notification, I realised my error in sending to an old address. Ashleigh immediately remedied it for me. No quibbles! Fantastic customer service. This is my 5th order and nothing has tarnished. It all looks as good as it did on receipt.