D.LOUISE Reviews 3.406

I was blown away by the communication. Jecyl was friendly, interested in resolving my issue, polite, and provided an easy and clear resolution. My order was delivered next day which I was not expecting and the quality of the items in my order is superb. As is the top quality packaging. Will definitely keep D.Louise on my list of ‘go to’ companies when looking for gifts. Such a pleasure these days to deal with a company with such excellent customer service and quality products. Thank you

Amazing experience! Very friendly customer service. I had an issue and they sorted it in a few hours!!!amazing customer service!!!

The customer service I have just received from D.louise has blown me away. They responded straight away even at a weekend and have sorted my problem out instantly. Thank you for restoring my faith in small businesses who I have found don’t care once they have your money. NOT D.LOUISE. Thank you again! I will definitely buy from you again!

My mum ordered me a bracelet from D. Louise which unfortunately broke on the clasp. I messaged their WhatsApp customer service and received a response in under 10 minutes, explaining they were happy to send a replacement out to me promptly.
I haven’t experienced such amazing customer service in a long time. Thank you so much D. Louise!

I returned a tennis bracelet from D Louise and I received a replacement bracelet within 4days no quibbles Customer service was quick efficient and so friendly I was frankly amazed and much appreciated their helpful attitude I received my replacement in 4days Brilliant!

Always with DLouise my experience is second to none. The products, the delivery, the customer service. I keep coming back because I love the company story but I also met Olivia and she and her team deserve all our loyalty and support. Today I had an issue with a discount coupon and using the WhatsApp service it was sorted really fast.

High quality jewellery. Excellent customer service staff who deal with any issues promptly. Quick to post out .

Ordered an item which had a little fault - when I reached out to the customer service team they responded quickly and will send a replacement. Great service, lovely products!

Quick and easy interaction with customer service to resolve a damaged item issue.

D.Louise is an amazing jewelry brand with a variety of gorgeous pieces to choose from and on top of that is tarnish proof. I’ve bought so many pieces that I wear daily and it has yet to tarnish. Customer service especially Glory is also extremely helpful and will try their very best to help you with any issues you might have.

Replacement item sent when one snapped. Very grateful.

Really fast delivery, excellent customer services via what’s app, thanks Ashleigh!

I honestly could not be happier with my experience with D. Louise.
After noticing some tarnishing on my bracelet, I reached out to their customer service team with photos of the item along with my order confirmation and screenshots. I wasn’t sure what to expect, but I was completely blown away by how amazing the response was.
Within just an hour, I received a reply from Glory, who was absolutely wonderful. She was so kind, understanding, and genuinely helpful. The entire process felt effortless — there were no difficulties, no stress, and no uncomfortable back-and-forth. True to their policy, she arranged a replacement immediately, no questions asked.
It’s rare to come across a brand that stands so confidently behind their products and treats customers with such care and respect. The replacement process was incredibly smooth, and I felt truly valued as a customer.
This experience made me love the brand even more. Not only do I adore my bracelet, but knowing that D. Louise is a women-owned brand makes supporting them feel even more special. I absolutely love supporting businesses that uplift and empower women.
Such an amazing company and experience — I’m genuinely one very happy customer.Thank you!

The jewellery is absolutely stunning, and the customer service is truly exceptional. A special thank you to Ashleigh, who couldn’t have been more helpful and responded to all my questions so quickly. I couldn’t recommend D. Louise highly enough — I’ll definitely be back for more!

DLouise Jewelry offers an exceptional customer experience that’s hard to match. I own several of their pieces—rings, bracelets, and necklaces—and each one is absolutely beautiful. They genuinely stand behind every item they create, and it shows in both the quality and the service.

The items are so gorgeous, bought a few pieces and absolutely love them. Looks so much better in person. Had a few compliments already. And I have to mentioned the customer service. Very helpful, first class. Thank you very much. Going to buy some more beautiful items

Exceptional customer service and ability to speak through WhatsApp made it so easy. My query was dealt with efficiently and professionally. Thank you

My partner bought me 2 necklaces for my birthday, there are both beautiful and incredible quality. One we ordered the wrong size but was easily able to arranged an exchange. Product and customer service are 5 stars!

Ordered the classic oval bangle & had an issue with the clasp, Jobie was amazing & responded so quickly, after sending a short video demonstrating the clasp she ordered a replacement bangle which I received today, it was all dealt with in a matter of days! Fantastic service & will definitely buy from DLouise again! Thank you Jobie!

The customer service is incredible, I noticed an issue with my order and the team were straight on it. They had fast response times, and although the item I had an issue with was no longer in stock, I was given the option of store credit or a new item sent out. They were extremely polite and apologetic, there’s nothing more I could ask for - overall amazing. Thank you.