D.LOUISE Reviews 

The customer service is absolutely outstanding. They respond extremely quickly, are genuinely kind and helpful, and really take the time to find the solution that works best for you. This has honestly been one of the best customer service experiences I’ve ever had. Thank you so much for your exceptional support!

Had an issue with the order, contacted support team via WhatsApp and got it sorted in no time. Exceptional service, even replaced the item with a more expensive item without additional cost by way of apology. 5 star, items are amazing as well, love my new dainty bracelet and looking forward to receiving paper clip bracelet now as well!

I ordered the gold tennis bracelet and absolutely love it. I haven’t taken it off since I got it. Recently, one of the stones came loose and I contacted customer service. They arranged for it to be sent straight away. They were incredibly helpful and easy to reach out to. I couldn’t recommend them enough!

I honestly can't fault the customer service I received today. Unfortunately, a necklace I purchased two years ago has tarnished for some reason. I sent a WhatsApp message, with photos and received a reply within 5 minutes. I was immediately offered a replacement item or the value of the original item in credit. As my original item was no longer available, I chose the credit and I was sent a code for that amount, valid for two years (again, in less than 10 minutes). I'm sad because the original item held a lot of sentimental meaning for me, but these things happen and I'm really grateful for how friendly, helpful and speedy my experience was. I would absolutely recommend DLouise.

I was bought a birthstone necklace by my parents for Christmas and it’s one of my favourite necklaces - when the stone fell out D Louise were amazing and replaced it within 48 hours of me contacting them! Have always loved d Louise pieces and this service was amazing

Amazing customer service that is going above and beyond. Very happy with the level of service they provided.
I have placed a first order about a month ago that I have loved and just ordered for the second time. Excellent quality pieces and unique designs! Eve

Great customer service and an elegant item

I’ve had a few pieces of jewellery from D Louise and have been very happy with them. Unfortunately one of the diamantés came out of a ring that I’ve only had for 8 months.
D Louise have been very helpful when contacted about the issue. Within a few hours of a few emails back and forth they have agreed to send me another ring.
There has been no dispute over this matter, all very straight forward.
Very pleased with their customer service
Suzannne Straker

I love the D Louise jewellery - and the team have been extremely helpful every single time I have reached out for support. They are friendly and knowledgeable and I cannot recommend enough!

Earrings cannot be returned. Shady seller!

Excellent customer service with prompt replies. Beautiful clicker earrings which I can wear all day and even when sleeping.

I emailed regarding a problem with a missing item in my delivery it was dealt with very quickly and efficiently. I then received the item with in days. Loved the customer service.

Excellent customer service, very quick response, friendly and sorted without a fuss. Lovely earrings as well. Highly recommend

I have several pieces of D Louise jewellery, all beautiful and so wearable. I had one tiny issue with my tennis bracelet. I contacted D Louise and they sorted it straight away. They arranged for a brand new bracelet to be sent to me. Their customer service was excellent. Very friendly and thorough. Fantastic company who deserve every success.

Super speedy customer service response, literally within minutes of sending the email. I stupidly neglected to apply the discount code before paying however Jobie helpfully applied the discount code afterwards and arranged for a refund. Great, helpful, cheery customer service- you don’t often say that!

I have had several items from D Louise and been happy with every purchase.
I’ve had a slight issue with my last purchase as the bracelet was faulty and the customer service has been amazing. No questions, replacement ordered within in an hour.

The best customer service ever 😊

Absolutely brilliant service from start to finish. I ordered wrong size bracelet and I contacted customer service and they were so helpful. I returned bracelet and another was shipped, all within the space of a few days. Jewellery is also lovely and packaged in a lovely small jewellery bag and box. Excellent as a gift (which is what mine is for). Thank you D.Louise for giving such a wonderful service.

Received regular updates on my order and fast delivery. Items I purchased were beautiful. Also had to replace one of them as it was too big. The replacement was easy and their customer service was exemplary. Would recommend this company for the quality of their products and care.

D Louise is a great company! Their products are very high quality and sophisticated, and I have received so many compliments whenever I have worn their jewellery. Their customer service is also excellent. I had a couple of minor issues with a necklace and a pair of earrings, and their customer service team sorted it out straight away, and were incredibly friendly, which feels very refreshing when many companies do not bother with good customer service. I could not recommend this company enough to anyone looking to purchase good quality jewellery, and who would also like to support a small business in the process!

Fantastic customer service and beautiful jewelry that I can wear every day!

I keep coming back!!