I would just like to thank Guy for his professionalism, patience and care when helping me set up my new payment system. Such Fabulous customer service, can’t recommend enough.
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Lees wat reviewers zeggen
Once again 5 star service from Dna especially Nick in customer services . Very helpful chap . Have been with this company a few years now and have not had many problems , but when I have they sort i... Toon meer
Bedrijf heeft geantwoord
Spoke to guy and he made it very easy for me to understand the set up and talked me through everything and was so helpful when I asked the questions I had to can’t thank him enough
Bedrijf heeft geantwoord
Guy made setting up the new payment system very straightforward. He was patient and personable and explained every thing clearly.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over DNA Payments
Geschreven door het bedrijf
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Contactgegevens
10 Lower Grosvenor Place,, SW1W 0EN, London, Verenigd Koninkrijk
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,8
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Antwoord van DNA Payments
Hi Philip,
That's great news, and thanks very much for letting us know about our team! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very good customer service
I get the call from Douglas. He helped me to set up the machine, He did very good and he was very helpful.
15 januari 2026
Antwoord van DNA Payments
Hi Roman,
That's great news, and thanks very much for letting us know about Douglas! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very attentive and helpful service from…
Very attentive and helpful service from Dylan. good follow up as promised.
15 januari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Paul
That's great news, and thanks very much for letting us know about Dylan! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great service
Product delivery and set up has been super efficient. Staff very friendly and helpful.
I’m only on day 1, but taking payments is straight forward and the app easy to use. Default setting was to print merchant receipt but not wanting to waste paper, I called Darryl and he talked me through how to disable it.
So far, so good!
15 januari 2026
Antwoord van DNA Payments
Hi Rebecca
That's great news, and thanks very much for letting us know! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Efficient not missing about everything…
Carlie she Efficient not missing about everything on time good customer service, highly recommended 👍🏾
15 januari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Ali Baba
That's great news, and thanks very much for letting us know about Carlie! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Hassle free experience
Hassle free experience , would highly recommend to other companies thinking about switching for cheaper rates in current climate .
14 januari 2026
Antwoord van DNA Payments
Hi John
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
I have a great experience with dna…
I have a great experience with dna payments. There teams have a great deal of support
14 januari 2026
Antwoord van DNA Payments
Hi Kush
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Brilliant
Brilliant. Everything deal in one company. No extra charges like payment save or clover .
14 januari 2026
Antwoord van DNA Payments
Hi Santinos Fusion!
That's great news, and thanks very much for letting us know. We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Delighted with the service from DNA my…
Delighted with the service from DNA my initial meeting with James from sales was excellent, very thorough and he demonstrated all the features I was signing up for so I had a clear understanding. Then today Guy has helped me set up my new card machine and link payment APP, again very thorough and patient. Both James and Guy provided an excellent service. Delighted!
13 januari 2026
Antwoord van DNA Payments
Hi Samantha,
That's great news, and thanks very much for letting us know about James and Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
I can honestly say that in all my 55…
I can honestly say that in all my 55 years in business I have never found anyone more friendly and helpful than Katie. I explained that I am a technophobe and she went through every detail slowly and simply and it was a pleasure to talk to her
9 januari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Paul
That's great news, and thanks very much for letting us know about the excellent service provided by Katie! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy Connor helped me to set up the…
Guy Connor helped me to set up the device and explain how to use it. Very helpful and patient guy. Thank you for your help, greatly appreciated 😊
8 januari 2026
Antwoord van DNA Payments
Hi Aranit
That's great news, and thanks very much for letting us know about how helpful and patient Guy was! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Richard
That's great news, and thanks very much for letting us know about how friendly and helpful our team have been! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Easy Process
The move to DNA payments was smooth & simple.
Rocky explained everything in plain English & set up our account quickly.
Guy helped set up the terminal and explained how to use everything again in plain English no fancy terminology. Both very friendly & helpful.
8 januari 2026
Antwoord van DNA Payments
Hi Sharon
That's great news, and thanks very much for letting us know about how helpful Rocky and Guy have been! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Kilmarnock Pram Centre
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your new card machine setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi George
That's great news, and thanks very much for letting us know about how helpful Amina was! We're delighted to have helped you with your new machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Nicole
That's great news, and thanks very much for letting us know about how easy the set up process was! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Scam charges
This company has been chasing us for a £28 payment when we never entered into a contract or used the machine. The debt has been sold to a debt recovery agency with no bill, invoice or reason for this charge. Bullying small businesses is a disgrace. Absolute scam!
23 december 2025
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Billy
Thanks for getting in touch with us about your potential outstanding balance owed. Could you please provide further information with more details, such as your business name, and contact details so we can find your account and pick up your case.
Once we have some more details from you we can investigate further. Alternatively, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
New Card Machine Setup
The gentleman who called to go through the setup was Guy. He was kind, patient, and explained things in a simple format for me to understand. I'm a dinosaur when it comes to tech, so was great to have his guidance at the end of the phone.
16 december 2025
Antwoord van DNA Payments
Hi James
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
really good services…
Amina has given me really good service and helped me to setup my device.
16 december 2025
Antwoord van DNA Payments
Hi Faizan
That's great news, and thanks very much for letting us know about Amina! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Amina was so great and kind, friendly, and knowledgeable
Amina was so great and kind. She called me up on Monday 15th December 2025 to set up the terminal and dashboard with myself. Unfortunately I was super busy and asked if she would be able to call back on Tuesday 16th December 2025 around 11am to set up within the business. She was so friendly and nice warm feeling I got from her. Very helpful and knowledgeable with the questions I asked and she given detailed answers back to me. I would highly recommend Amina. If I had any other issues or anything I would like to speak to her as I felt comfortable with her knowledge and understanding off her business.
16 december 2025
Antwoord van DNA Payments
Hi Tiffanie
That's great news, and thanks very much for letting us know about Amina! We're delighted to have helped you.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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