I would just like to thank Guy for his professionalism, patience and care when helping me set up my new payment system. Such Fabulous customer service, can’t recommend enough.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Once again 5 star service from Dna especially Nick in customer services . Very helpful chap . Have been with this company a few years now and have not had many problems , but when I have they sort i... Toon meer
Bedrijf heeft geantwoord
Spoke to guy and he made it very easy for me to understand the set up and talked me through everything and was so helpful when I asked the questions I had to can’t thank him enough
Bedrijf heeft geantwoord
Guy made setting up the new payment system very straightforward. He was patient and personable and explained every thing clearly.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over DNA Payments
Geschreven door het bedrijf
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Contactgegevens
10 Lower Grosvenor Place,, SW1W 0EN, London, Verenigd Koninkrijk
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
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Antwoord van DNA Payments
Hi Ramesh
That's great news, and thanks very much for letting us know about Dougie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Gary
That's great news, and thanks very much for letting us know about Guy & Rocky! We're delighted to have helped you with your account setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Fab Customer Service!
Dougie called me to provide detailed guidance on setting up the payment link. His assistance was invaluable, as he carefully walked me through each step of the process, ensuring I understood all the specifics involved.
27 januari 2026
Antwoord van DNA Payments
Hi Rod
That's great news, and thanks very much for letting us know about Dougie! We're delighted to have helped you with your payment link setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
From filling the online form in to…
From filling the online form in to arranging a meeting was less than 5 days. Had a really productive meeting explaining to DNA our requirements for them to get everything set up within 3 more days. Super quick service from all the team. Would highly recommend these guys.
23 januari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Lee
That's great news, and thanks very much for letting us know! ! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
as always, great fast esponse
as always, great fast esponse, which is what is required whensomething goes wrong
22 januari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Karl
That's great news, and thanks very much for letting us know how great the response time was for your query! We're delighted to have helped you!!
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Thank you Ethan & team
Awesome system & staff, Ethan who set it all up for us was amazing, no question is a silly one just ask away. He made sure to compare from our previous card payment company and we are already seeing the difference monthly!
The team who ring you to set it up were good too, straight forward & helpful.
Thank you to Ethan for the excellent service, and DNA for being a good value card payment service provider!
19 december 2025
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Rebecca
That's great news, and thanks very much for letting us know about how helpful Ethan was! We're delighted to have helped you with your new machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Dylan was very helpful in solving the…
Dylan was very helpful in solving the issue we had today. Very patient as we had internet problems which delayed the process.
But Dylan was not rushing until the problem was resolved.
22 januari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Kevin
That's great news, and thanks very much for letting us know how helpful Dylan has been! We're delighted to have helped you with your query and will make sure Dylan receives the credit he deserves.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Amina was so kind and helpful
Amina was so kind and helpful. Very patient and informative.
22 januari 2026
Antwoord van DNA Payments
Hi Amy
That's great news, and thanks very much for letting us know about how helpful Amina was! We're delighted to have helped you with your new machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
understood my query
understood my query, and talked me through all aspects of the settings needed on my hand terminal.
great attitude, extremely knowledgeable, solved my issue instantly.
couldn't ask for a better service.
thank you DNA.
22 januari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Josev
That's great news, and thanks very much for letting us know! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Just switched over to DNA payments and…
Just switched over to DNA payments and due to start making payments.
So far, great service and quick communication from Uzair, Mark and Andy who have all been kind and helpful.
21 januari 2026
Antwoord van DNA Payments
Hi Bolton Trader
That's great news, and thanks very much for letting us know about the great service you received from Uzair, Mark and Andy! We're delighted to have helped you with your switch to DNA Payments.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Doug was incredibly helpful
Doug was incredibly helpful, patient and concise with his instructions, a true asset
21 januari 2026
Antwoord van DNA Payments
Hi Claire,
That's great news, and thanks very much for letting us know about how helpful, patient and concise Doug was ! We're delighted to have helped you.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent service
Our experience with DNA payments has always been fantastic since the initial introduction.
The team are all extremely helpful and knowledgeable.
Ryan is our local area manager and is always reachable when we need him. He set up our account with ease and made the whole process smooth and tailored to us. Nothing is ever too much and he is always just a call away.
Dougie from the activation team has also been a great help! From the first call to check in and make sure everything is set up correctly for us to our latest call with him to set up some new equipment, he explains everything in great detail and is sure we understand everything in detail. He answers all questions and concerns excellently and his customer service and care is outstanding.
The machines are very user friendly as is the online portal. We always recommend DNA payments to anyone.
21 januari 2026
Antwoord van DNA Payments
Hi Kari,
That's great news, and thanks very much for letting us know about how friendly and helpful Dougie and Ryan have been! We're delighted to have helped you with your new setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Have always treated me well and…
Have always treated me well and responded in an excellent manner when I had a problem
16 januari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Robert
That's great news, and thanks very much for letting us know! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Really easy to set up machine
Really easy to set up machine. Dougie talked me through the whole process
20 januari 2026
Antwoord van DNA Payments
Hi Lisa,
That's great news, and thanks very much for letting us know about how Dougie talked you through the setting up process! We're delighted to have helped you.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Contact with DNAPayments has been…
Contact with DNAPayments has been simple, straightforward and effective, and so is their software.
20 januari 2026
Antwoord van DNA Payments
Hi Ian,
That's great news, and thanks very much for letting us know about how simple, straightforward and effective our team has been! We're delighted to have helped you with your DNA account setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Easy to deal with and set up. Phone support great
We have been using DNA for the last 6 month they are easy to deal with the phone support very good.
24 juli 2025
Antwoord van DNA Payments
Hi Midlands Car Sourcing Limited
That's great news, and thanks very much for letting us know! We're delighted to have helped you with your queries over the last 6 months.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Ameena was very helpful ,… guided me…
Ameena was very helpful ,… guided me through the DNA PAYMENT APP and was very fast and efficient
19 januari 2026
Antwoord van DNA Payments
Hi Ismail,
That's great news, and thanks very much for letting us know about how helpful Amina was! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Always very helpful and efficient
Always very helpful and efficient. Very quick to respond to queries. Highly recommend
19 januari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Tony
That's great news, and thanks very much for letting us know! We're delighted to have helped you with your queries.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Douglas did make it easy to set up the…
Douglas did make it easy to set up the payment system
Super friendly and knowledgeable
19 januari 2026
Antwoord van DNA Payments
Hi Robert,
That's great news, and thanks very much for letting us know about how friendly and knowledgeable Douglas was! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Mr Abdullah
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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