I would just like to thank Guy for his professionalism, patience and care when helping me set up my new payment system. Such Fabulous customer service, can’t recommend enough.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Once again 5 star service from Dna especially Nick in customer services . Very helpful chap . Have been with this company a few years now and have not had many problems , but when I have they sort i... Toon meer
Bedrijf heeft geantwoord
Spoke to guy and he made it very easy for me to understand the set up and talked me through everything and was so helpful when I asked the questions I had to can’t thank him enough
Bedrijf heeft geantwoord
Guy made setting up the new payment system very straightforward. He was patient and personable and explained every thing clearly.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over DNA Payments
Geschreven door het bedrijf
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Contactgegevens
10 Lower Grosvenor Place,, SW1W 0EN, London, Verenigd Koninkrijk
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,8
Uitstekend
2K reviews
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Reageert doorgaans binnen 24 uur
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So far so good
So far so good, glad I took the phone call and made the appointment to go over the details, Jamie was fab explained everything how it would all happen and then my terminal got delivered Guy called me to say I should be getting it and what time and then when it turned up arranged a call to connect it up and went through everything with me! Very helpful and polite!
5 februari 2026
Antwoord van DNA Payments
Hi Katie
That's great news, and thanks very much for letting us know about Jamie & Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Dylan was very helpful and resolved my…
Dylan was very helpful and resolved my issue very quickly.
My call was answered within a few minutes and I was happy with the outcome.
I would be very happy to recommend DNA payments having spoken with Dylan.
5 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Sonia
That's great news, and thanks very much for letting us know about Dylan! We're delighted to have helped you.. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent service
Excellent service, Paula was very helpful and explained everything very easily.
5 februari 2026
Antwoord van DNA Payments
Hi Jack
That's great news, and thanks very much for letting us know about Paula! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Chaudhary,
That's great news, and thanks very much for letting us know We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Spoke to a lovely chap called Guy took…
Spoke to a lovely chap called Guy took me through in how to set up my new machine with ease. Thank you Guy keep up your great work and hope to speak to you soon.
4 februari 2026
Antwoord van DNA Payments
Hi Harry
That's great news, and thanks very much for letting us know about how lovely to speak to Guy was! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Jack was great today from customer…
Jack was great today from customer services! He helped me with a transaction query and was very prompt in getting back to me with the information i needed .thanks Jack x
4 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Charlotte
That's great news, and thanks very much for letting us know about how prompt Jack was in responding to your query! We're delighted to have helped you with your transaction query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Really helpful
Really helpful! So quick at responding. Thanks so much!
4 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Leyana
That's great news, and thanks very much for letting us know about how fast we are in responding to your query! We're delighted to have helped you with your payment link query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
DNA Payments have been very helpful in…
DNA Payments have been very helpful in setting up our card machine smoothly. Special thanks to Samina and Amina for their prompt support, clear communication, and professionalism throughout the process. We really appreciate their assistance and would happily recommend their service.
4 februari 2026
Antwoord van DNA Payments
Hi Prafful
That's great news, and thanks very much for letting us know about how helpful Samina and Amina were! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
New Customer
Samina and Guy were very helpful during the due diligence and onboarding process and everything was completed very efficiently.
27 januari 2026
Antwoord van DNA Payments
Hi David
That's great news, and thanks very much for letting us know about how helpful Samina and Guy were! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Clear
Clear, concise instructions. A real help in guiding me through the process. Guy had loads of patience!
3 februari 2026
Antwoord van DNA Payments
Hi Malcolm
That's great news, and thanks very much for letting us know about how patient, clear and concise Guy was! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
A proactive and friendly service
A proactive and friendly service. A pleasure to deal with.
3 februari 2026
Antwoord van DNA Payments
Hi Michael
That's great news, and thanks very much for letting us know about our proactive and friendly service! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Quick response from Ryan G to issue…
Quick response from Ryan G to issue raised this morning concerning expiring reports
3 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Glyn
That's great news, and thanks very much for letting us know about how fast Ryan G has been in responding to your query! We're delighted to have helped you with your report query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
New Card Machine
Guy was very helpful with nice and easy set up of our new card machine. Made it very simple and talked us through it all.
3 februari 2026
Antwoord van DNA Payments
Hi There
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
So Fast and knew exactly how to help…
So Fast and knew exactly how to help and explained it so easily DNA have been excellent yet again.
2 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Anthony
That's great news, and thanks very much for letting us know about how fast and helpful our team have been! We're delighted to have helped you with your technical query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
A920 Pro
Very efficient and patient
Sandra was most helpful regarding our settings on our device
2 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Mark
That's great news, and thanks very much for letting us know about Sandra! We're delighted to have helped you with your technical query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Martin
That's great news, and thanks very much for letting us know about how helpful and professional our team are! We're delighted to have helped you with your new account set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Thanks to Josh
Thanks to Josh who just helped me re set my terminal which had frozen. Got straight through and it was sorted out in minutes so I was able to keep processing customer payments.
30 januari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Joe
That's great news, and thanks very much for letting us know about Josh! We're delighted to have helped you with your technical query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
easy to use.
30 januari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi there
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy was extremely helpful and explained…
Guy was extremely helpful and explained everything in great detail. The couple of points I was unsure of, he broke down and explained to me until I understood completely what I was doing so that I would be comfortable using the machine after the call had ended.
29 januari 2026
Antwoord van DNA Payments
Hi Kev
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Been with DNA payments for over 2 years…
Been with DNA payments for over 2 years now. Carlie has been a God send, always available when required and does her best to get me whatever we need..got the best rates and the best account manager!
29 januari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Mohammad
That's great news, and thanks very much for letting us know about Carlie! We're delighted to have helped you with your service. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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