I would just like to thank Guy for his professionalism, patience and care when helping me set up my new payment system. Such Fabulous customer service, can’t recommend enough.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Once again 5 star service from Dna especially Nick in customer services . Very helpful chap . Have been with this company a few years now and have not had many problems , but when I have they sort i... Toon meer
Bedrijf heeft geantwoord
Spoke to guy and he made it very easy for me to understand the set up and talked me through everything and was so helpful when I asked the questions I had to can’t thank him enough
Bedrijf heeft geantwoord
Guy made setting up the new payment system very straightforward. He was patient and personable and explained every thing clearly.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over DNA Payments
Geschreven door het bedrijf
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Contactgegevens
10 Lower Grosvenor Place,, SW1W 0EN, London, Verenigd Koninkrijk
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,8
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2K reviews
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Great service
Great service. Easy to speak with someone polite and helpful customer service
11 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Emma
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Card machine constantly stopped working…
Card machine constantly stopped working and would randomly ask for pass codes at in convenient times and then need to be restarted. Complained several times, always responded to obnoxiously that this was normal for card machines. I've had a card machine from about 6 different companies in the last 10 years and NEVER had that before. V behind the times with tech too.
1 september 2025
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Leila
Thanks for getting in touch with us about the card machine issue you have had. I've sent you a request for further information via Trustpilot for more details, such as your business name, and contact details so we can find your account and contact details to pick up your case.
Once we have some more details from you we can investigate further. Alternatively, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
Guy was very helpful to get me start…
Guy was very helpful to get me start with my machine 👍🏼
11 februari 2026
Antwoord van DNA Payments
Hi Del
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great customer service and support
11 februari 2026
Antwoord van DNA Payments
Hi Arya
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Efficient products and service
Recently switched merchant to DNA payments and am very pleased thus far
Customer service easy to contact and resolution of 'frilly bits' achieved promptly within same call
10 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Nrad
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great service received Nicola and GUY by…
Just signed up with DNA payments by Nicola who came to our business in brixham she was very helpful and kind she helped us find and understand what equipment was suitable for us. We then received a phone call by GUY who was really friendly and helpful member of staff GUY guided us to understand how to use the machine and made sure we were happy with the service. Would definitely recommend DNA So far Very happy
10 februari 2026
Antwoord van DNA Payments
Hi James,
That's great news, and thanks very much for letting us know about Nicola & Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Andy provided great customer service
Andy provided great customer service, highly recommended!
10 februari 2026
Antwoord van DNA Payments
Hi
That's great news, and thanks very much for letting us know about Andy! We're delighted to have helped you.. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy provided a professional and…
Guy provided a professional and reliable service from start to finish. Communication was clear, expectations were well managed, and everything was delivered as agreed. I would not hesitate to recommend him.
9 februari 2026
Antwoord van DNA Payments
Hi Fabio
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent customer service
They made sure I was happy with my device by guiding me throuch all my queries and made sure all my needs were met.
9 februari 2026
Antwoord van DNA Payments
Hi Sandra,
That's great news, and thanks very much for letting us know! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Nick
That's great news, and thanks very much for letting us know about Andy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great service
The team art DNA have been great! Sales guy Gareth was great - Knowledgable, punctual and very friendly. Once we agreed to move forward the service team were also very good. Paula contacted me once the devise had been delivered to help with setting up. Again very friendly and nothing was too much trouble.
9 februari 2026
Antwoord van DNA Payments
Hi Lindsay,
That's great news, and thanks very much for letting us know about Gareth & Paula! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Goitom
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Outstanding service from Dylan.
Outstanding service from Dylan.
Really helpful and informative.
9 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Adam
That's great news, and thanks very much for letting us know about Dylan! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Amir
That's great news, and thanks very much for letting us know about Paula! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent customer support from Katie
9 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi
That's great news, and thanks very much for letting us know about Katie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Connection problems
We had a slight problem regarding a connection issue, thanks to Nick we got it sorted quickly.
It makes it so much easier with the patience shown.thanks again.
6 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Bernard
That's great news, and thanks very much for letting us know about Nick! We're delighted to have helped you with your technical query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great liaising the DNA team
Great liaising the DNA team. All very friendly and professional. Phone answered within 1 min of ringing, no 20 min wait. Dealt with my query instantly, Katie was brilliant, as was George. Highly recommend DNA
6 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Peter
That's great news, and thanks very much for letting us know about Katie & George! We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
The set up of the card machine was very…
The set up of the card machine was very easy, and the lady guiding me was very professional and helpful
6 februari 2026
Antwoord van DNA Payments
Hi Gloria
That's great news, and thanks very much for letting us know! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Amina made this extremely easy.
Amina made this extremely easy.
Amina was great, helpful and professional.
Made setting up so simple.
6 februari 2026
Antwoord van DNA Payments
Hi
That's great news, and thanks very much for letting us know about Amina! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
EXCELLENT SERVICE
Rob and Dougie who iv delt with so far were very helpful informative and patient so far I'm very pleased with the service. Thank you
5 februari 2026
Antwoord van DNA Payments
Hi Julie
That's great news, and thanks very much for letting us know about Rob & Dougie! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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