I would just like to thank Guy for his professionalism, patience and care when helping me set up my new payment system. Such Fabulous customer service, can’t recommend enough.
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Lees wat reviewers zeggen
Once again 5 star service from Dna especially Nick in customer services . Very helpful chap . Have been with this company a few years now and have not had many problems , but when I have they sort i... Toon meer
Bedrijf heeft geantwoord
Spoke to guy and he made it very easy for me to understand the set up and talked me through everything and was so helpful when I asked the questions I had to can’t thank him enough
Bedrijf heeft geantwoord
Guy made setting up the new payment system very straightforward. He was patient and personable and explained every thing clearly.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over DNA Payments
Geschreven door het bedrijf
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Contactgegevens
10 Lower Grosvenor Place,, SW1W 0EN, London, Verenigd Koninkrijk
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,8
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Just started using DNA payments .
Just started using DNA payments .
Change over and set up made very easy by Guy.
Thanks for all your help
Phil
Wineomania Ltd
24 februari 2026
Antwoord van DNA Payments
Hi Phil
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
The costumer service was amazing from…
The costumer service was amazing from GUY, He is very patient on explaining everything . We just joined DNA payments and we are very happy so far, very easy to use and track transactions. Thank you very much for your great service GUY.
24 februari 2026
Antwoord van DNA Payments
Hi Indrit
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Archie
That's great news, and thanks very much for letting us know about our customer service provided! We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi John
That's great news, and thanks very much for letting us know! We're delighted to have helped you.. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Fabulous service and support received…
Fabulous service and support received from Doug at DNA payments ~ I would highly recommend.
23 februari 2026
Antwoord van DNA Payments
Hi Claire,
That's great news, and thanks very much for letting us know about Doug! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Thank you Josh!
Josh was very helpful this afternoon resolving an odd issue i had with my display screens. He was thorough, very pleasant and asked questions clearly so that the mystery could be solved as quickly as possible, thank you Josh, your help was very much appreciated!
21 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Mark
That's great news, and thanks very much for letting us know about Josh! We're delighted to have helped you with your display screen issue. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy was extremely helpful and patient.
20 februari 2026
Antwoord van DNA Payments
Hi Rachael
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Wow! Delighted with service received.
Wow! What I expected to be a horrendous experience (not being particularly "techie") was simple, quick and pain free. The lady was amazing, explanation so clear, a pleasure to deal with. Needs promoting!
20 februari 2026
Antwoord van DNA Payments
Hi There,
That's great news, and thanks very much for letting us know about how good the service from our team was!
We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Impressive service
Had a one on one chat with Dougy, who clearly explained setting up the software and how to use it. Didn't take long to set up things up and all looks for moving forward. Very good service.
19 februari 2026
Antwoord van DNA Payments
Hi There,
That's great news, and thanks very much for letting us know about how good the service from Dougy was!
We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent support team
The callback was prompt and on time we agreed.
Everything was explained concisely and clearly. Didn't hurry me whilst getting used to the new payment system. Was very helpful throughout
19 februari 2026
Antwoord van DNA Payments
Hi Zamir
That's great news, and thanks very much for letting us know about how helpful the customer service from our team has been!
We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Amazing customer support!
Spoken with Ali, absolutely lovely gentleman - guided me through getting back into my account, including getting me to the Zash section so that I can edit my items online.
Life-saver, and 100% worth his pennies!
18 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Mitch
That's great news, and thanks very much for letting us know about the fantastic service provided by Ali!
We're delighted to have helped you with your account enquiry. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Extremely bad customer service- ghosted us.
We had very high hopes when signing up with this payment gateway for my small business, however our experience has been incredibly disappointing.
After the initial onboarding, communication completely stopped. Despite multiple follow-ups via email and phone, we have been repeatedly ignored and effectively ghosted, leaving us without answers or support when we needed it most.
For a service that is critical to running a business, reliability and communication are non-negotiable. Unfortunately, this company has failed on both counts.
We would not recommend this provider to any business that values transparency, responsiveness, or basic customer service. My Company name is the Staycation Scotland Group. Feel free to contact me regarding this. You will have my details. My number is 07500 875647.
10 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Julie
Thanks for getting in touch with us about your payment gateway and any potential customer service issues you may have had. I've sent you a request for further information via Trustpilot for more details, such as your business name, and contact details so we can find your account and contact details to pick up your case.
Once we have some more details from you we can investigate further. Alternatively, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
I had a great experience
I had a great experience working with Guy, he helped me set up my new card machine from DNA Payments and the whole process was smooth and easy. Communication was clear and straightforward, and he explained everything in a simple way. He was patient, helpful, and made sure everything was working properly.
17 februari 2026
Antwoord van DNA Payments
Hi Mohamed
That's great news, and thanks very much for letting us know about how great the service from Guy was!
We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Setting up terminal
The service I received today setting up the terminal was excellent
16 februari 2026
Antwoord van DNA Payments
Hi Paul
That's great news, and thanks very much for letting us know about how excellent the customer service from our team has been!
We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
I phoned DNA about my card machine and…
I phoned DNA about my card machine and spoke to Josh who could not have done my query any quicker, thankyou once again and a fantastic service
13 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Leslie
That's great news, and thanks very much for letting us know about the fantastic service provided by Josh!
We're delighted to have helped you with your scard machine enquiry. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great company to deal with
Great company to deal with — very friendly and really easy to work with from start to finish.
Paula, who contacted us to set up our new card terminal, was especially helpful and approachable. She made the whole process straightforward and ensured everything was organised quickly and efficiently.
A very positive experience overall.
13 februari 2026
Antwoord van DNA Payments
Hi Andi
That's great news, and thanks very much for letting us know about how helpful and friendly Paula and our team has been! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
We have recently switched to dna…
We have recently switched to dna payment services from another provider.
Jamie came to see us at work and completed all the initial formalities.. not a pushy salesman and very friendly and amicable..
Then a couple of days later after our card reader arrived we were contacted by Amina who helped us with the setup of the machine and was more than happy to be patient with us while she explained the step by step setup.Amina was lovely and polite and patient.. thank you..
We did have a couple of issues on the setup as one or two of the settings were wrong and Amina handed us over to the lovely Katie who again was friendly and understanding and sorted out our issues and answered all of our questions.. 5 stars thank you.
So far so good and looking forward to using our new card machine.
13 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Simon
That's great news, and thanks very much for letting us know about Jamie, Amina and Katie! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
DNApayments supply and configuration
Great help from Guy, Samina and the rest of the team at DNApayments with the new credit card machines.
13 februari 2026
Antwoord van DNA Payments
Hi Keith
That's great news, and thanks very much for letting us know about how excellent the service from Samina & Guy was! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Nicola Marques assisted me with a…
Nicola Marques assisted me with a better deal than I had and all was delivered securely and Nicola set up my terminal and showed me how to use everything. Great service
12 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi
That's great news, and thanks very much for letting us know about Nicola! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy was very helpful in the set up of…
Guy was very helpful in the set up of my account
12 februari 2026
Antwoord van DNA Payments
Hi Winifred,
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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