I would just like to thank Guy for his professionalism, patience and care when helping me set up my new payment system. Such Fabulous customer service, can’t recommend enough.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Once again 5 star service from Dna especially Nick in customer services . Very helpful chap . Have been with this company a few years now and have not had many problems , but when I have they sort i... Toon meer
Bedrijf heeft geantwoord
Spoke to guy and he made it very easy for me to understand the set up and talked me through everything and was so helpful when I asked the questions I had to can’t thank him enough
Bedrijf heeft geantwoord
Guy made setting up the new payment system very straightforward. He was patient and personable and explained every thing clearly.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over DNA Payments
Geschreven door het bedrijf
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Contactgegevens
10 Lower Grosvenor Place,, SW1W 0EN, London, Verenigd Koninkrijk
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,8
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I contacted DNA payments
I contacted DNA payments, a advisor answered straight away.
I explained the problem, and Jamie talked me through the process to resolve the issue.
Jamie was more than helpful .
Thankyou
4 maart 2026
Antwoord van DNA Payments
Hi Alan
That's great news, and thanks very much for letting us know about how helpful Jamie was! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
He is very helpful and made work easy…
He is very helpful and made work easy for me thanx DOUGLIS
4 maart 2026
Antwoord van DNA Payments
Hi Narender
That's great news, and thanks very much for letting us know about how helpful Douglas was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
New customer onboarding very smooth
Our company has just moved from another provider. The onboarding process was smooth and the setup straight forward. The customer portal is easy to use and gives us all the information we need about transactions etc.
All the team members we have spoken to have been friendly and helpful.
So far, so good!
2 maart 2026
Antwoord van DNA Payments
Hi David
That's great news, and thanks very much for letting us know about the good service received from our team! We're delighted to have helped you with your account set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Have dealt with Scott and Guy and…
Have dealt with Scott and Guy and everything has been effortless. Terminal and portal is very easy to use.
4 maart 2026
Antwoord van DNA Payments
Hi Audrey
That's great news, and thanks very much for letting us know about how helpful Guy and Scott have been!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Douglas was so helpful and helped me…
Douglas was so helpful and helped me through all aspects of the Payment PDQ.
3 maart 2026
Antwoord van DNA Payments
Hi Lee
That's great news, and thanks very much for letting us know about how helpful Douglas was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Amina and Scott have been so helpful…
Amina and Scott have been so helpful and supportive with our move over to DNA made everything so much easier and smoother!!
3 maart 2026
Antwoord van DNA Payments
Hi Marcin
That's great news, and thanks very much for letting us know about how helpful and supportive Amina and Scott have been!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very friendly and easy to deal with
Very friendly and easy to deal with. Efficient onboarding process.
3 maart 2026
Antwoord van DNA Payments
Hi Mark
That's great news, and thanks very much for letting us know about how friendly and easy to deal with our staff are!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Dougie was great explaining everything…
Dougie was great explaining everything to get set up
3 maart 2026
Antwoord van DNA Payments
Hi Danny
That's great news, and thanks very much for letting us know about how great at explaining everything Dougie was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Nicola
That's great news, and thanks very much for letting us know about how helpful and informative Douglas was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
She was really helpful to me and helped…
She was really helpful to me and helped me to set up step by step
Thanks Amina
2 maart 2026
Antwoord van DNA Payments
Hi Mohammed
That's great news, and thanks very much for letting us know about how helpful Amina was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Amina was amazing at talking me through…
Amina was amazing at talking me through the set up and downloading the app. She also talked me through how it all worked.
Thank you so much for making it so quick and easy for me.
2 maart 2026
Antwoord van DNA Payments
Hi Caren
That's great news, and thanks very much for letting us know about how amazing Amina was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Douglas was very easy to get on with…
Douglas was very easy to get on with and helpful getting things started up with credit card machines
2 maart 2026
Antwoord van DNA Payments
Hi John
That's great news, and thanks very much for letting us know about how easy to get on with and helpful Douglas was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy was Very helpful very patient very…
Guy was Very helpful very patient very efficient appreciated it thank you
2 maart 2026
Antwoord van DNA Payments
Hi Mark
That's great news, and thanks very much for letting us know about how patient and helpful Guy was! We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
DNA have looked after my business…
DNA have looked after my business credit card machine for a few years now and even though I’m leaving to move my business to another city, they have been so helpful, kind and understanding. It’s good to be able to speak with an actual human being. Ellie was great and totally on the ball, didn’t keep me waiting and was polite and professional. I’ll be contacting them again when I set up my new business. Many thanks.
25 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Sonya
That's great news, and thanks very much for letting us know about the polite and professional service received from Ellie! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very good service thank you
26 februari 2026
Antwoord van DNA Payments
Hi Mirkhan
That's great news, and thanks very much for letting us know about the good service received from our customer support team! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Hafsat
That's great news, and thanks very much for letting us know about our customer support team! We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great Setup Support From Guy at DNA Payments
I have just finished setting up my business's new DNA POS Machine supplied by DNA Payments.
Guy from the support team contacted me before the unit's delivery was due to explain the process. He then called back when the unit had arrived and walked me through the full setup of both the POS Machine and the DNA Merchant Portal. Guy explained the whole process with simple, easy-to-follow instructions and was very polite and professional throughout the process, which only took 10 minutes. It's been a great experience so far, and I have no doubt the ongoing support will be of the same high standard.
26 februari 2026
Antwoord van DNA Payments
Hi Matt
That's great news, and thanks very much for letting us know about how polite and professional Guy was! We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
DNA Payments % Andy
Andy was a great help in assisting to set up the terminals etc. He was patient, ready to answer all our questions, and ensure that we were truly satisfied with the new product.
25 februari 2026
Antwoord van DNA Payments
Hi Nick
That's great news, and thanks very much for letting us know about how patient and helpful Andy was! We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Impressive Customer service by Guy
Good option for new beginners, satisfied customer experience so far.
25 februari 2026
Antwoord van DNA Payments
Hi Ashfaq
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very pleased with the service provided…
Very pleased with the service provided by Jack McNamara-Barley, when we had an issue with the charging station on our machine. Replacement station sent out and he talked us through how we could charge in the meantime allowing us to continue trading smoothly. Would highly recommend.
23 februari 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi John
That's great news, and thanks very much for letting us know about Jack! We're delighted to have helped you with your technical query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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