I would just like to thank Guy for his professionalism, patience and care when helping me set up my new payment system. Such Fabulous customer service, can’t recommend enough.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Once again 5 star service from Dna especially Nick in customer services . Very helpful chap . Have been with this company a few years now and have not had many problems , but when I have they sort i... Toon meer
Bedrijf heeft geantwoord
Spoke to guy and he made it very easy for me to understand the set up and talked me through everything and was so helpful when I asked the questions I had to can’t thank him enough
Bedrijf heeft geantwoord
Guy made setting up the new payment system very straightforward. He was patient and personable and explained every thing clearly.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over DNA Payments
Geschreven door het bedrijf
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Contactgegevens
10 Lower Grosvenor Place,, SW1W 0EN, London, Verenigd Koninkrijk
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,8
Uitstekend
2K reviews
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Reageert doorgaans binnen 24 uur
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Joanne the great
I have no words to describe Joanne halford,all my community a very grateful for your support since we started this process you are very professional and passionate with your job,thank you so much i appreciate what you did for us.
17 maart 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Good morning Essa,
That's great news, and thanks very much for letting us know about Joanne! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
I spoke with Ibrahim who was both easy…
I spoke with Ibrahim who was both easy to talk to & he resolved my problem efficiently.
16 maart 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Good morning,
That's great news, and thanks very much for letting us know about Ibrahim! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Never normally leave reviews but the…
Never normally leave reviews but the service at Dna payments was outstanding nothing was too much trouble and they were very patient explaining everything to me hats off to Guy and Rocky
16 maart 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Tony,
That's great news, and thanks very much for letting us know about how patient Guy and Rocky were!
We're delighted to have helped you with your new card machine. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Process was explained extremely well…
Process was explained extremely well but Guy from the customer support team
16 maart 2026
Antwoord van DNA Payments
Hi Lee,
That's great news, and thanks very much for letting us know about how well Guy explained the card machine to you!
We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Lee
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Felt well looked after …
Despite some issues with the delivery of our card terminal, we are very happy with the service received. We were well looked after by Guy, who kept us regularly updated and made sure a new terminal was sent asap and helped us with setting up as soon as it arrived.
Always nice to speak to a friendly voice and be kept informed about what is going on. Things may not always go to plan, but it’s how an issues gets resolved, that matters.
Generally staff at DNA have all been very helpful over the last week helping us set up our terminals and answering our queries.
12 maart 2026
Antwoord van DNA Payments
Hi Susi
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from Guy and our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Jamie was really helpful and friendly
Jamie was really helpful and friendly, and provided a prompt, useful follow up email, just as he said he would. Thats what i value.
11 maart 2026
Antwoord van DNA Payments
Hi
That's great news, and thanks very much for letting us know about Jamie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
A refreshing change
I have found Joanne to be very helpful and responsive throughout our decision making process and DNA really have been a breath of fresh air. I have found DNA to be very straightforward and easy to work with compared with previous providers. DNA have allowed us to consolidate to one platform and one point of contract for all things related to card payments, rather than dealing with 3 separate companies previously, while saving us 15% on our previous arrangement.
9 maart 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi
That's great news, and thanks very much for letting us know about Joanne! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great customer service and very…
Great customer service and very helpful.
When I set up the card machine the gentleman name's Guy very helpful thanks.
10 maart 2026
Antwoord van DNA Payments
Hi Ali
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you.. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Douglas did t5he set up which was…
Douglas did the set up which was great. He had us operating in no time. Was all very simple.
5 maart 2026
Antwoord van DNA Payments
Hi Steve,
That's great news, and thanks very much for letting us know about Douglas! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
After service
A brilliant service just what we needed with all the help that you need after it as been set up. Rocky & Guy were really helpful.
10 maart 2026
Antwoord van DNA Payments
Hi
That's great news, and thanks very much for letting us know about Rocky & Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Paula Walczak
Paula Walczak - Thank you for your smooth and courteous service. really appreciate it
9 maart 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Hala
That's great news, and thanks very much for letting us know about Paula! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
VERY EASY TO SET UP AND VERY CLEAR
9 maart 2026
Antwoord van DNA Payments
Hi Stuart,
That's great news, and thanks very much for letting us know! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Alex
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Thank you for your help
Guy- thank you for your help you explained everything clearly and made the process easier, I would highly recommend your services to others.
6 maart 2026
Antwoord van DNA Payments
Hi Gemma
That's great news, and thanks very much for letting us know about how good the service from Guy has been!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
It was really smooth and easy
It was really smooth and easy. DOUGLAS was really helpful while onboarding.
6 maart 2026
Antwoord van DNA Payments
Hi Muskan
That's great news, and thanks very much for letting us know about how helpful Douglas was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great service by Guy thanks again would…
Great service by Guy thanks again would definitely recommend
5 maart 2026
Antwoord van DNA Payments
Hi Keeley
That's great news, and thanks very much for letting us know about how great the service from Guy has been!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Joanna
That's great news, and thanks very much for letting us know about how helpful Guy has been!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent service
5 maart 2026
Antwoord van DNA Payments
Hi Stephen
That's great news, and thanks very much for letting us know about how excellent the service you received was!
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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