I would just like to thank Guy for his professionalism, patience and care when helping me set up my new payment system. Such Fabulous customer service, can’t recommend enough.
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Lees wat reviewers zeggen
Once again 5 star service from Dna especially Nick in customer services . Very helpful chap . Have been with this company a few years now and have not had many problems , but when I have they sort i... Toon meer
Bedrijf heeft geantwoord
Spoke to guy and he made it very easy for me to understand the set up and talked me through everything and was so helpful when I asked the questions I had to can’t thank him enough
Bedrijf heeft geantwoord
Guy made setting up the new payment system very straightforward. He was patient and personable and explained every thing clearly.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over DNA Payments
Geschreven door het bedrijf
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Contactgegevens
10 Lower Grosvenor Place,, SW1W 0EN, London, Verenigd Koninkrijk
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,8
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2K reviews
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Reageert doorgaans binnen 24 uur
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Andy and Joanne made the process and…
Andy and Joanne made the process and set up a breeze, nothing was too much trouble. The terminal is really easy to use and we look forward to many years of using DNA as our card payment provider!
31 maart 2026
Antwoord van DNA Payments
Hi Allan,
That's great news, and thanks very much for letting us know about Andy & Joanne! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent Customer Service from Jason…
Excellent Customer Service from Jason Cook
Enterprise Client Services Agent, DNA Payments.
He help me to resolve my issue. I am so much happy with his services. He is man with expert knowledge.
1 april 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi
That's great news, and thanks very much for letting us know about Jason! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Yasir
That's great news, and thanks very much for letting us know about Douglas!
We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very helpful from Andy
Very helpful from Andy, it was quick and no waiting online to set up the card machine
Great service
30 maart 2026
Antwoord van DNA Payments
Hi Ardit
That's great news, and thanks very much for letting us know about how quick and great the service from Andy was!
We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Laura
That's great news, and thanks very much for letting us know about how professional and efficient Andy was!
We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent customer service
Easy to navigate through the paperwork and setting up of payment systems. Customer service and technical team were excellent especially Guy, Rocky and Jack
25 maart 2026
Antwoord van DNA Payments
Hi Helen,
That's great news, and thanks very much for letting us know about Guy, Rocky & Jack and how excellent they all are! We're delighted to have helped you with your new card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Rajvir
That's great news, and thanks very much for letting us know about our good service!
We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi Andrew,
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Thanks to Doug
Doug helped me set up the card machine. He was very thorough and made it an easy process to get us started. Highly recommend DNA payment services. Great rates and easy navigating the system
25 maart 2026
Antwoord van DNA Payments
Hi K P
That's great news, and thanks very much for letting us know about Douglas! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Elle was fantastic
Elle was fantastic. Patient to the end and really lovely throughout. I like DNA payments as a company, always excellent support at the end of the phone.
Thank you.
24 maart 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Nicholas,
That's great news, and thanks very much for letting us know about Ellie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
DNA Joanne & Amina great support …
Many thanks again to Joanne for guiding me through the application process and Amina for setting up the card machines for the business
24 maart 2026
Antwoord van DNA Payments
Hi Stephen,
That's great news, and thanks very much for letting us know about Joanne & Amina! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Paula and Carlie have been very helpful…
Paula and Carlie have been very helpful and dealt with my query efficiently and very quickly
24 maart 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Neil,
That's great news, and thanks very much for letting us know about Paula and Carlie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwoord van DNA Payments
Hi John
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Had a phone call from Guy to set up our…
Had a phone call from Guy to set up our online account. He was realy helpfull and effiecient.
24 maart 2026
Antwoord van DNA Payments
Hi Philip,
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy was very helpful and provided an in…
Guy was very helpful and provided an in depth introduction to our new payment system and hardware. Polite and helpful.
23 maart 2026
Antwoord van DNA Payments
Hi Michael,
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Rocky (account manager) and Paul…
Rocky (account manager) and Paul (portal and terminal activation team) are both knowledgeable and friendly to deal with. Both were able to answer all of my questions about how the system would operate for a law firm taking client payments during the fact finding and installation stages.
20 maart 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Colin,
That's great news, and thanks very much for letting us know about Rocky & Paula and how friendly they both are! We're delighted to have helped you with your new card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Dougie is polite and professional
Dougie is polite and professional, I felt at ease speaking to him. He is very helpful. He is a credit to your business.
20 maart 2026
Antwoord van DNA Payments
Hi Natalie,
That's great news, and thanks very much for letting us know about Dougie and how polite he was! We're delighted to have helped you with your new card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Mint 🔥 great job
19 maart 2026
Antwoord van DNA Payments
Hi Thomas,
That's great news, and thanks very much for letting us know about the great job our teams have done! We're delighted to have helped you with your new card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
spoke to an adviser toady name guy with…
spoke to an adviser toady name guy with setting up a card terminal very helpful well understood set up in minutes great support
18 maart 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Christopher,
That's great news, and thanks very much for letting us know about Guy and how helpful he was! We're delighted to have helped you with your new card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Unprofessional company
Unprofessional company with awful communication. Wouldn’t recommend. This company offer no support to small businesses and send conflicting emails to try and confuse you along with unexpected bills. I have been trying to close my account with them for months. Finally confirmed it was closed last week to have a bill come through from the collections department. I was originally told I was out of contract in December so I cancelled. Then received an email saying I was out of contract in February and they want more money. I had a bounce back charge from someone’s card and received no support. They advised me I should’ve used the ‘link’ system, which I have tried a number of times and it never worked, for additional protection but it requests the same information I had!! They then started just keeping the money I was receiving from my customers. I tried calling but no one could speak to me on the issue I would have to email. Look elsewhere for a more reliable, helpful service.
UPDATED - I have had no request through trust pilot for more details. Again, this company showing their communication isn’t the best.
18 maart 2026
Review zonder uitnodiging
Antwoord van DNA Payments
Hi Lexie
Thanks for getting in touch with us about your chargeback and any potential customer service issues you may have had. I've sent you a request for further information via Trustpilot for more details, such as your business name, and contact details so we can find your account to pick up your case.
Once we have some more details from you we can investigate further. Alternatively, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
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