DO ENERGY Reviews 176

Had issues with my billing and Hussian shah was vet helpful and resolved it quickly!

Since Acasa one was no longer my provider and I move to my dream home Do Energy took over and I had a problem with my account waiting to process with the contract doe to my affordable I had a misunderstanding accepting the contract since then my bills was going up
After getting to £412 for not using the gas and paying another provider
Hussain Shah came to my rescue and adjusted my bill according to
I really appreciate Hussain
Thanks

Hussain was incredibly helpful with my energy account. He took the time to understand the issue properly and explained everything clearly, without rushing or making me feel like a burden. What I appreciated most was his patience and the way he broke things down step by step, making the whole process feel much less stressful. He resolved my query efficiently and made sure I fully understood the outcome before ending the call. It’s rare to come across someone who combines professionalism with genuine care, but Hussain did exactly that. Thank you for making the experience smooth and reassuring.

I’ve been having issues with do energy for months now including endless back and forth (well, not getting much from their side to be honest). Our account has been transferred from Acasa to do.energy last year. As our contract was up I have emailed do energy to close the account - maybe the only time they’ve actually replied in timely manner and replied at all. I’ve been asked to submit certain information in order to close the account- which I did, including the final meter readings on the last day on tenancy (31st October 2025). Received a bill after that - assuming that would be the final bill as other payments were just direct debits. Then I have requested closing statements from do.energy as I needed it to receive my deposit back. Silence. Then silence again. Then I have received and email that my direct debit is coming up again? Emailed for explanation. Ignored. Emailed again and again. At some point got an email asking me to submit the same information again that I have already submitted (generic email that I have received at the start of the disaster) - sent back the proof that I’ve submitted all that before. Silence. Then last month I have received an email from do.energy claiming that I have never send the information requested by them. What a joke. I have attached screenshots of emails with dates with all the information requested. Being ignored again. And now, literally today got an email that I need to set up direct debit again because I’ve got overdue balance and „Failure to clear your balance may result in your account being passed to an external debt collection partner.”
I have submitted my final meter readings MONTHS ago, why am I keep being billed for the property I haven’t lived at since end of October? Because of disorganisation at do.energy? What a joke.

This is honestly the worst customer experience I have ever had. The lack of any communication from their side despite my multiple efforts to reach out to solve the issue is insane. I have never dealt with such incompetence.

Today I spoke with Charlotte Woodall, who resolved my ongoing issue, she was very professional and helped me through the situation, I was really impressed by how quickly she sorted the issue and updated that it had been resolved.

Hussain Shah was very helpful in resolving an issue

I recently spoke with Hussain Shah about needing help with organising my bills and setting up a new account after my old housemate moved out, and the service he offered was exceptional. Not only did he go above and beyond to help make sure that everything was sorted for me but he was extremely welcoming and friendly from the moment he picked up the phone. He was very well spoken and made the whole process easy to understand which helped settle any nerves I had prior to calling. A great employee, and a genuinely kind person who was more than happy to help with any issues I had. 10/10 service.

Husain was great to deal with when I had switching problems

My experience with Nathan has been amazing, at every point any queries or information I needed was handled and dealt with professionally and in a timely manor. Would recommend

Possibly the worst customer experience I’ve ever had with any company.

When I created my account, my property address was not in the drop down list. As a result, I accidentally created an account with the wrong address. During a phone call with their customer service team on the same day, I was assured that it would probably be fine, despite telling them that it wasn’t my address and I would like to change it.

When I looked closer, I saw the meter serial number on the account did not match the one in my property.

I submitted multiple tickets and rang numerous times. The tickets were marked as resolved when they weren’t. I was assured multiple times that the query had been forwarded to the Operations team. But each time it was clear that nobody had picked up the issue.

It was only when I threatened to leave that somebody expedited the issue. It was ‘solved’ on the phone there and then. But the solution ended up creating duplicate accounts for my address and didn’t remove the incorrect address.

As a result, I have now been charged for electricity and water in a property that I do not live in, despite being assured that I wouldn’t be.

I have pursued cancelling my account and the sales person is insisting that I have to pay the £200 exit fee, despite being pulled from pillar to post for six weeks.

Avoid this company whatever you do. I’ve never seen such a shambles in my life.

Great service from Hussain Shah.....thank you for your help.

Spoke to Hussain today regarding my Internet. He was very polite and helpful.
Great Service. Thank you.

Hussain was brilliant with helping me split the bills between myself & flat mates equally- he qas very quick with solving the problems & answering all my questions (:

I spoke to a guy called Hussain on the phone a couple of weeks ago, and he helped me sort out some confusion with some bills. Then today I spoke to him again just to get an update on the situation, and he reassured me it had been done.

i had a phone call with hussain shah who helped me with my problem, was extremely polite and understanding and not only sorted my problem but made me smile. loved the service!

The team member that helped me (Joe Gallagher) was very helpful and polite he dealt with my issue quickly and sent the corresponding information to the required department quickly and easily.

Joe Gallagher provided very useful and prompt information to resolve my query during a 'live chat'; much appreciated. You don't always get the option to 'live chat' on companies' websites...

A really quick helpful chap and a swift resolution

Hussain Shah was brilliant, courteous and accommodated my requests with no fuss.

I’ve been with them for over a year and I love it - they don’t annoy me, no excessive contact; just get your bundle and carry on your life. It’s predictable, reliable and clear with no hidden fine print.

Carter was able to help me out straight away over an issue with the meter readings - he is a good chap