DO ENERGY Reviews 176

Impossible to get in contact with, inefficient and downright extortionate in the fact they offered services that were not available to receive and still took a monthly fee. It genuinely feels like they are playing games to avoid speaking to me or processing the refund, I have now had to pay charges to two companies for water that DoEnergy were not providing and was advised that I will have to send monthly readings for electricity, even though I have a smart meter and previously have been paying only for what was used. This has been a wretched experience, but I cannot afford the cost of terminating my contract.

Charlotte was very efficient and helpful during my chat today. She handled the refund process quickly and clearly, which I really appreciated. Thank you for your support.

The gentleman named Hussain was so helpful over the phone giving me peace of mind my issue would be sorted. He went that extra mile to help me out. Thank you such a helpful polite service.

Hussain was a great support, called regarding an issue which he supported & escalated as well as helping with another situation with my account which I was unaware of.

Called multiple times over the past few months for the same issue & now seem to be getting somewhere. No one else raised the situation which was noted on my account until I spoke with Hussain.

I called Do energy asking for some help and Charlotte answered the phone and was amazing helping me through the process.

After an extremely stressful experience being billed by two energy providers, Hussain Shah was a delight to talk to and so so helpful! I made a big error when moving alone for the first time, and ended up paying twice for broadband and electric! Hussain went above and beyond to help me and I can't thank him enough for all of his help. Fantastic customer service :)

Hussain was very helpful in correcting an error with my bill

Nathan at DoEnergy did a great job sorting the shambles left by the previous energy provider. He was patient and concise in calculating the refund due to mem I wish all on line providers were as considerate.

Nice company to deal with, very quick and friendly to deal with. I dealt with Joe Gallagher, who was polite and proactive in my enquiry

This company took over our bills from a previous billing agent. They did not move over our internet services as they said this company wasnt under their provision. They took over our account in October 2025 did not tell us this was the case untill January 2026. All the while they were charging us for the internet on our bill and when i called to rectify this they said "there is nothing we can do now".
They increased the cost of our monthly bill for reasons unexplained even though they were not providing us with any internet services. When i called to resolve the issue today, i discussed the situation with an employee and when he coudlnt provide me with an explanation / course of action he just put me on hold until I hung up.

I never really write reviews but felt compelled to do some on this occassion as this company is overtly scamming and perfoming horrible business practices in an intergral area of utility billing so AVOID DO ENERGY as much as possible

Good company overall, however, delays in response to solving issues can be slow. Service when replying are great and their approach to engagement with customers through email/ platform are good too.

I only had trouble with closing my account/ refunds due to a mix up with my property contract and transferring my billing. Wasn’t Do Energy’s fault and they helped resolve it.

All went wrong with this company. We are a couple who work full time in the hospitality, so we back at home just for sleep. We had a fix tariff of 75 Pound each per month of water and electricity, we start to leave in this flat in May 2025. In September our supplier swap for this company. They overcharged us 4 times.First time after a week try to call and email them with no answer finally some one replied and we agree for a fix tariff of 75 Pound each per month and they made a refund for the extra charged. The next month they charged us a 620pound each. Again after a week that we try to contact them by email and phone calls that never got response we got and email that said that the bill was wrong because they were think that we were 6 people leaving in a one bedroom flat, also they said to us that we will get the right bill but we finished paying 256pound each. We contacted them again to have a refund for the extra charge but we didn't get anything. The next month happened again and they take from our bank account 256 Pound each. Again, like a nightmare, we made calls and emails that we never got answer and after a week they agree to make a refund but never happened. They emailed us telling that the refund was made in my bank account but it doesn't. This month they charged us again 256 each so we get tired of this and want to close the contract with them, again after a days of no answer at phone calls and emails, finally they replied to us and said that we need to pay the bill plus 320 pound to close our account. Unbelievable. This is a scam. Just switch to another supplier.

Carter was very professional, timely response and polite when supporting me regarding my concerns.

Hussain was very helpful and good service

Nathan was really helpful, he sorted my problems out quickly and clearly. Appreciate his assistance.

The contact I had with Hussain at Do was excellent. I cannot fault his considerate and helpful manner. I was confident the matter would be resolved & it was. However the process & systems which I had to get through to speak to him were unbelievably frustrating. I had multiple texts and emails which were confusing, incorrect and were repeatedly sent to a point of inducing stress.

After initially having issues with my account where I struggled for a resolve for months Nathan has taken time to ring and go over every detail of my account for me to fully understand. It was refreshing to speak to such a genuine kind person who was more than willing to help me with every query I had. Again Nathan thank you for all of your help and time.

Possibly the worst customer service experience I’ve ever had considering what they offer. Live chat is unresponsive, goes from “1 person ahead of you” to 3. Emails go unanswered and people on the phone are incredibly unhelpful. I overpaid by £400 and have been trying to get the funds refunded, anyone I get through to redirects me. I call I’m told to email, I email im told to call. So very frustrating.

Nathan was super friendly and really helpful not only sorted my bill issue but also left a smile on my face

Hussain was the person i was speaking to today and he was the most helpful person ive had from this team. He listened to my concerns and was able to give me a step by step breakdown as to why it was the way it was. He was very kind and give me a lot of respect and apologised when i told him my previous bad experiences