Fui enganada por esta empresa . Fiz compra de um artigo e tive oferta de outro produto idêntico mas versão miniatura . Foi-me enviado o artigo oferta e nunca recebi o artigo que comprei . Ao contac... Toon meer
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Lees wat reviewers zeggen
This shop is incredible with their customer service. Things changed and I had to cancel my order, their response immediate during working hours. Kind, respectful, handled my request without an is... Toon meer
Bedrijf heeft geantwoord
I haven’t received my order yet but had great experience with the customer service. Super helpful and fast when sorting out wrong delivery address. Dean was very helpful!
A small mistake was made with an order I placed in March. After sending an email explaining, I received a response quickly stating they would look into the matter asap. It took no longer than 3 days... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Domisana is a modern home and lifestyle brand focused on high-quality home products that improve comfort, organization, and everyday living. We offer a curated selection of home decor, kitchen essentials, and practical household solutions designed to make your space feel more functional and visually refined. Our goal is simple, help you create a home that feels better to live in. From cozy living accessories to smart storage and everyday essentials, each product is selected to solve real problems while maintaining a clean, stylish aesthetic. We work with trusted global suppliers and follow strict quality control processes to ensure consistency across all orders. Every item is carefully checked before dispatch to meet our standards and customer expectations. Customer satisfaction is a priority at Domisana. Our support team is always available to assist with order updates, tracking information, and any questions along the way. Domisana is trusted by customers worldwide for reliable service, thoughtful product selection, and home upgrades that bring comfort, convenience, and simplicity into everyday life.
Contactgegevens
Shelton Street 71-75, WC2H 9JQ, London, Verenigd Koninkrijk
- +44 20 3769 5612
- support@domisana.com
- domisana.com
4,2
Goed
39 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I haven’t received my order yet but had…
I haven’t received my order yet but had great experience with the customer service. Super helpful and fast when sorting out wrong delivery address. Dean was very helpful!
17 april 2026
Review zonder uitnodiging
Really great products
Really great products. Worth every $. Quick delivery. Outstanding customer service
10 april 2026
Review zonder uitnodiging
Antwoord van Domisana
Thanks so much for your kind words, Lukas, we really appreciate it 🙏
Glad to hear everything from the products to the delivery met your expectations. That’s exactly what we aim for.
Looking forward to having you back again soon 😊
Easy to browse and order products
Easy to browse and order products. Responsive team to the questions I had around delivery. A very positive experience!
14 april 2026
Review zonder uitnodiging
Antwoord van Domisana
Thank you so much for your kind words, Matt 😊
We’re really glad to hear everything felt smooth and easy on your end, that’s exactly the experience we aim to create. And it means a lot that you noticed the responsiveness of our team, we always try to be there when it matters most.
If you ever need anything again, we’ve got you.
Appreciate you being part of Domisana 💛
This shop is incredible with their service.
This shop is incredible with their customer service. Things changed and I had to cancel my order, their response immediate during working hours. Kind, respectful, handled my request without an issue.
I was, am, very impressed with their service.
Yes, I would recommend this shop for your shopping pleasure.
AND this a true statement not a bot or copy paste of words.
True experience.
Thank you, Nancy
14 april 2026
Review zonder uitnodiging
Antwoord van Domisana
Thank you so much, Nancy 💛
This genuinely means a lot to us. We know how important it is to feel taken care of, especially when plans change, so we’re really glad we could make that process smooth and stress-free for you.
And we truly appreciate you taking the time to share a real, honest experience like this, that kind of trust is everything to us.
You’re always welcome here 😊
Fui enganada por esta empresa
Fui enganada por esta empresa . Fiz compra de um artigo e tive oferta de outro produto idêntico mas versão miniatura . Foi-me enviado o artigo oferta e nunca recebi o artigo que comprei .
Ao contactar empresa , enrolam e não resolvem, nem provam sequer que o artigo foi entregue . Não enviam dados da pessoa que o recebeu, só dizem ter sido entregue .
Tenhamos cuidado não são de confiança !
1 april 2026
Review zonder uitnodiging
Lovely products
I’ve used Domisana a couple of times now and they’ve been great, very responsive on customer care and lovely products.
13 april 2026
Review zonder uitnodiging
Antwoord van Domisana
Thank you so much, Heather 💛
It means a lot to hear you’ve come back to us more than once, that’s the biggest compliment we can get. We’re really glad you’ve been enjoying both the products and the support experience.
Always here if you need anything 😊
The staff is great and efficient
The staff is great and efficient, ready to find a solution to every inconvenient.
30 maart 2026
Review zonder uitnodiging
Antwoord van Domisana
Thank you so much, Marilisa 💛
We really appreciate your kind words. Being able to step in quickly and find solutions when something isn’t perfect is exactly what we aim for, so it means a lot to hear that reflected in your experience.
Always here if you need anything 😊
A small mistake was made with an order…
A small mistake was made with an order I placed in March. After sending an email explaining, I received a response quickly stating they would look into the matter asap. It took no longer than 3 days to get another response with a statement on what had happened and how they would fix it. The team responded not only professionally, but quickly.
They deserve a 5 star review just for how lovely the emails were! Also, the products purchased are everything I expected and more.
30 maart 2026
Review zonder uitnodiging
Antwoord van Domisana
Thank you so much, Anna 💛
We really appreciate you taking the time to share this. Mistakes can happen, but what matters most to us is making things right quickly and clearly, so it means a lot to hear that reflected in your experience.
And we’re so glad you’re happy with the products as well, that’s the best part 😊
Great merchant.
Great merchant to do business with. Very responsive and attentive to clients needs.
28 maart 2026
Review zonder uitnodiging
Antwoord van Domisana
Thank you so much, David 💛
We truly appreciate your kind words. Being responsive and attentive is exactly what we aim for, so it means a lot to hear that reflected in your experience.
Always here whenever you need us 😊
Fantastic customer service
Fantastic customer service. Love my new stone drying mat. This is the best size. May need to buy another I love it so much!
21 maart 2026
Review zonder uitnodiging
Antwoord van Domisana
Thank you so much, CJ 💛
We’re really happy to hear you love the drying mat, and even better that the size worked out perfectly. That’s exactly what we aim for.
And if you do end up getting another one… we won’t stop you 😊
They shipped out my floor mat on time
They shipped out my floor mat on time. Glad to have it so quickly!!!!
23 maart 2026
Review zonder uitnodiging
Antwoord van Domisana
Thanks so much, Keith 💛
We’re really glad it got to you quickly and right on time, that’s exactly how it should be. Enjoy your new mat, and if you ever need anything else, we’re here 😊
Was temporarily not satisfied with a…
Was temporarily not satisfied with a situation and they quickly fixed the issue and communicated with me in a timely manner.
10 maart 2026
Review zonder uitnodiging
Antwoord van Domisana
Thank you so much, Aurora 💛
We really appreciate your patience and understanding, situations can happen, but we always do our best to resolve them quickly and keep you informed every step of the way.
Glad we could turn things around for you 😊
Reached out to customer service for the…
Reached out to customer service for the status of my order. Got a quick timely detailed response. Also once my bunny slippers arrived, huge hit.
18 maart 2026
Review zonder uitnodiging
Antwoord van Domisana
Thank you so much, Ericka 💛
Really glad our team could get you the answers quickly and that your bunny slippers were a hit 🐰✨
That’s exactly the experience we aim for every time.
Enjoy them!
Domisana understand service
Domisana are a generous organisation with a strong understanding of what good service means.
17 maart 2026
Review zonder uitnodiging
VERY GOOD PEOPLE
VERY GOOD PEOPLE, WILLING TO WORK WITH YOU, ON ANY ISSUE, AND DELIVERY, WAS VERY FAST, FASTER THAN EXPECTED, I HAVE KNOW PROBLEM IN DEALING WITH THEM IN THE FUTURE
18 maart 2026
Review zonder uitnodiging
A mistake was made with my address but…
A mistake was made with my address but the staff quickly sorted that for me. Now I am very excited to receive the product. I think everyone would be delighted with this fabulous company
18 maart 2026
Review zonder uitnodiging
Everyone answered my questions
Everyone answered my questions. I was just most aware that the company was international which is more expensive to return, so I just took a partial refund. But they were very kind to offer me a little more, which I appreciated.
15 maart 2026
Review zonder uitnodiging
Customer Service 5 Stars!
I initially ordered incorrect size. I contacted customer support and they responded in less than 24 hours and was able to order correct size! Amazing!
17 maart 2026
Review zonder uitnodiging
Sent an email a few hours ago and they…
Sent an email a few hours ago and they answered right away and took care of the problem that I had great experience
16 maart 2026
Review zonder uitnodiging
Antwoord van Domisana
Hi there,
Thank you so much for your kind words, we really appreciate you taking the time to share your experience.
We’re glad we could jump in quickly and get everything sorted for you. That’s exactly the kind of support we aim to provide every time.
If you ever need anything again, we’re always here to help.
Warm regards,
Victoria
Customer Support Team
Domisana
support@domisana.com
Answered the question politely and…
Answered the question politely and effectively
16 maart 2026
Review zonder uitnodiging
Antwoord van Domisana
Hi Brandy,
Thank you so much for your kind feedback, we truly appreciate it.
We’re really glad we could assist you clearly and efficiently. Making things simple and stress-free is always our goal.
If you ever need anything else, we’re always here for you.
Warm regards,
Dean
Customer Support Team
Domisana
support@domisana.com
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