Donuma Reviews 81

I just received the custom music box with custom melody and it appears well made and of good quality. The packaging was well done with a good looking box tied in a nice ribbon.

Excellent communication and flexibility. I love this company!

Cedrick was very patient with me as I adjusted my song, and the box turned out great. Very satisfied with your customer service. Thank you!

I simply loved it! The music box is made with great care and quality. The process for ordering it was very customer friendly and the waiting time for getting the product was also very decent. The only thing I wish they offered, would be crafting the mechanism to play longer melodies. Still, all in all great product and lovely gift.

Product is nice and good quality. However, I had to pay $61 CAD extra upon delivery (Shipped to Canada). I see it is very briefly noted at the bottom of the Q&A. I am honestly disappointed that it was not made clear on the site when purchasing. It makes it seem like they wont tell you until you are stuck with it. So all please be aware. Also, if you are shipping directly to the gift recipient, they would need to pay to receive the gift.

Easy ordering process for a wonderful product. And it was delivered in a timely fashion. But most of all the birthday recipient loved the music box workmanship and the tune I picked for it. I will be ordering from Donuma again!

Estimated for the product to be arrive on the 3/31 and it is now 4/10, still have not received anything. Contacted customer service couple of times and no one replies or answers! Poor service!

Donuma music box is a personalized gift that is sure to warm hearts. The box is packaged securely and cutely for immediate gifting. The quality and craftsmanship is unmatched. I will definitely keep this in mind for future gifts.

I absolutely love this music box! My granddaughter is going to love it. It is so well-made and sounds beautiful!!

Wife is enjoying it, came nicely packaged.

It made her cry happy tears. I think I won Christmas. Thank you so much!

Terrific purchasing experience and great communication. Very timely delivery. The product looks and sounds amazing. Great gift wrapping too. Beyond my expectations! Thank you so much.

Good quality, delivered on expectations, very fast.

Customer service and communication is very fast and thorough. I had made a mistake on the date for engraving, and if not for the Donuma team confirming my selections, I would have been SOL.
And the end product is everything I could have asked for and more, beautiful craftsmanship and the custom melody is spot on!
Would, and have already recommended to my friends and family.

Ended up not using the service, but the customer assistance was very prompt and helpful.

Everything was awesome

I was looking for a specific type of music box design and Donuma was the only place I could find that offered what I wanted.

I really appreciated the communication from the staff. The music box I received was amazing and I know it's going to be an amazing anniversary gift.

The music box was great quality and the chimes matched my custom order perfectly. Submission of the melody, approval, and subsequent order follow-ups were easy and reassuring. I'm very pleased with this purchase.

The music turned out great and the box is beautiful!