Donuma Reviews 81

The Donuma team has been the most fabulous and helpful! They very kindly accommodated to my requests and have been very responsive. The end product was also very lovely!! Kudos, Cedrick and team!

The music box was impeccable as always. This is the third time I've trusted Donuma.
The main reason is their excellent communication and making the overall experience simple and pleasant.

My music box arrived in great condition and is beautiful. You will not regret using this company.

I've shopped around for custom music boxes online, and BY FAR Donuma proved themselves to be the best at communicating with me so *they* knew what *I* want and so *I* knew what to expect. The post-purchase experience was extremely pleasant, it shipped & arrived sooner than I expected, and looks & sounds wonderful. I only wish they offered 30-note mechanisms for longer & more complex tunes! That said, Donuma is the best shop to work with if you want an 18-note music box mechanism.

Received much quicker than I expected and exactly what I imagined!

Extremely fast and personalized service that exceeded my expectations. The team was super understanding of my desires and made it happen! I ordered through the shopify app and had made a mistake when ordering but they let me use that credit towards another aspect of the project with no hassle at all and I couldn't be happier with the result.

Donuma reached out to me proactively, offered me options when my original request didn't quite work and was generally just awesome.
The completed music box was beautiful and met all my expectations.

The custom song was amazing. And it came in way earlier than estimated. They sent a a sample to hear beforehand. The final result of the box and the song are everything I was hoping for.

Customer service was great, the quality of the products great as well.
I got exactly what I asked for.

The Donuma team deserves my praise and recommendation for the incredible job they did producing a well-crafted music and jewelry box (Ava) that exceeded my expectations. From initial inquiry communications to the streamlined ordering process to the packaging and solid finished product, it was just WOW.

I didn't realize I purchased something much more than a gift until my 2 y/o daughter was holding the music box and pining to hear the music play again. Thank you for that.

Awesome product. The quality and sound are very good, and this is going to make an unforgettable anniversary gift.

Fast shipping excellent craftsmanship.

I love the product I do wish that was a little more designed on the top at least, but I wouldn't have minded paying for a design.

Customer service always replied to my questions, and kept me updated on the progress of my custom order. The final product is beautiful and demonstrates quality workmanship. I'm happy with the result - it's a treasure.

Cedric was amazing. Thank you to your team for creating this beautiful music/ring box! I can't wait to propose to my partner. Thank you for custom making the melody I sent in. It's one that she always sings to me when I'm sick. Your team could not have made it more perfect. I have so many good things to say!

Amazing turn around time and an incredible staff!

The music box is perfect, from the engraving to the song. Everything went smoothly from ordering to delivery. Great product and great company!

Love the product, looks amazing and functions great. The song plays a little fast. Wish it would play slower so the song played longer.

item arrived exactly as expected, communication during assembly was excellent. would definitely order again. thank you so much!

The employees I spoke to were wonderful. At every step of the process where I needed something customized, they checked in with me to confirm it was what I wanted; when I asked a question regarding the music box tune and wanted it adjusted, I was thoroughly explained to about why that would not be possible, which I found very helpful and informative. The music box itself is absolutely GORGEOUS, I am in love with it! It is the perfect gift for any loved ones in your life. The price tag for the custom tune is high, but I swear it's 100% worth it to hear a piece (that somehow isn't in their extremely extensive list) that means something special to you.