It was a relief to start working with DooU on my success in obtaining weight loss and weight management. There is a simple assessment to complete to make sure that this is the correct plan for your he... Toon meer
Bedrijf heeft geantwoord
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It was smooth, seamless process to obtain a prescription when doctor ignored my need for weight loss as a type 2 diabetic. Source of diabetes is weight and solution is to reduce weight not managing s... Toon meer
Bedrijf heeft geantwoord
Did not provide any real consultation as promised and then suddenly tried sending me pills and charging me without consent
Bedrijf heeft geantwoord
Expérience professionnelle et proactive… je pourrais que donner de bons commentaires pour ce service, c’est ce que que je souhaite faire aujourd’hui. Merci!!!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DooU is Canada's first frictionless healthcare platform. A Doctor-led weight loss program that is easy, personalized and works - Lose up to 20% body weight and get weight loss medications from the comfort of your home.
Contactgegevens
Canada
- doou.ca
4,5
Uitstekend
395 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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I am happy to start with treatment
I am happy to start with treatment
14 januari 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Carolina,
We’re excited to support you on your weight loss journey and will make sure you have all the guidance you need along the way.
Our prescriber will be monitoring your progress and adjusting your plan as needed to help you reach your goals safely and effectively.
We’re here to support you every step of the way, and we want this to be as smooth and positive an experience as possible.
We look forward to seeing your progress and celebrating your milestones with you!
Warm regards,
The DooU Team
The application process was super easy…
The application process was super easy and simple. The wait time was within a day and the doctor was thorough in his assessment. Getting my prescription was easy peasy and I’m very happy to get started on my health journey!
13 januari 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Berta,
Thank you so much for your wonderful review! We’re thrilled to hear that you found the application process easy and that your assessment went smoothly. It’s great to know that receiving your prescription was simple and stress-free.
We’re excited to support you on your health journey and are here for you every step of the way. Wishing you all the best as you get started, and please don’t hesitate to reach out if you need anything along the way!
Easy process! 5 ⭐️
Easy process! Can't wait to start my weight loss journey!
10 januari 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Cassandra,
Thank you so much for your feedback! We’re thrilled to hear that you found the process easy. Starting a weight loss journey is such an exciting step, and we’re here to support you every step of the way. Our team, along with your prescriber, will make sure you have all the guidance, resources, and encouragement you need to reach your goals safely and effectively.
If you have any questions or need assistance at any point, don’t hesitate to reach out—we’re just a message away.
Antwoord van DooU
Hi Sara,
Thank you so much for your kind feedback! We truly appreciate you taking the time to share your experience. It's wonderful to hear that you were satisfied with the speed of our response. Providing timely assistance is one of our top priorities, and it’s rewarding to know that it made a positive impact for you.
We are committed to offering the best possible service and ensuring that our customers feel supported at every step. Your feedback motivates us to keep up the good work and continue improving.
Thanks again for your review, and we look forward to being a part of your health journey.
Love the discreet professionalism
Love the discreet professionalism. Would highly recommend to anyone wanting to take action with their health.
6 januari 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Kim,
Thank you so much for taking the time to leave such a positive review! We truly appreciate your kind words about our discreet professionalism. At DooU, we strive to create a supportive and respectful environment for everyone, ensuring that our patients feel comfortable and confident while taking control of their health.
Your recommendation means the world to us, and we’re so glad to know that you found our services helpful. We believe in empowering individuals to make informed decisions about their health, and it’s wonderful to hear that you felt supported throughout the process.
We look forward to being part of your ongoing health journey!
The process is quick and the…
The process is quick and the instructions are clear.
Still waiting to get all my informations getting in the system but so far, I am very happy.
5 januari 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Josee,
Thank you for sharing your experience! We’re glad to hear that you found the process quick and the instructions clear. We completely understand that waiting for all your information to be fully updated in the system can feel a bit slow, and we appreciate your patience. Our team is working to ensure everything is completed accurately so you have a smooth experience moving forward. We’re thrilled to know that you’re happy so far and look forward to continuing to support you on your journey.
This company is very diligent about their care to patients.…
This company is very diligent about their customers service to their clients. They respond promptly to all requests and their communication with customers is excellent. They also provide a listening ear to all questions about treatment options. Very effective company. Happy to have found them in my health care journey.
20 november 2025
Review zonder uitnodiging
Antwoord van DooU
Hi Rosaline,
Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that you’ve had a positive experience with our team. Providing prompt responses, clear communication, and thoughtful guidance is at the heart of what we do, and it’s rewarding to know that it’s making a difference in your health care journey. Your trust and satisfaction mean a great deal to us, and we’re honored to be part of your path toward better health. Thank you for choosing us—we look forward to continuing to support you!
It seems too easy to be real but it is!
It seems too easy to be real but it is!
And the results are real! A fantastic innovation in health care.
2 juni 2025
Review zonder uitnodiging
Antwoord van DooU
Hi Lisa,
Thank you for your wonderful feedback! We’re so glad to hear that your experience felt easy—and we promise, it really is. Our goal is to make the process as simple, smooth, and accessible as possible while still providing high-quality care. Your review means a lot to our team, and we appreciate you trusting us. We are glad to be a part of your journey.
Woke up January first saying to myself…
Woke up January first saying to myself that it was enough and it was today that I change my life!
Filed the survey and I profiled by a doctor the 3rd. Receiving my prescription Jan 6th. I’m stressed but positive. Thank you!
1 januari 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Vince,
Thank you so much for sharing your journey with us. Making the decision to change your life is a powerful first step, and we’re honored to be part of that moment with you. We’re glad to hear the process moved quickly—from completing the survey to being reviewed by a doctor and receiving your prescription. It’s completely natural to feel both stressed and hopeful when starting something new, and we admire your positive mindset. We’re here to support you every step of the way and wish you continued success on your journey. Thank you for trusting us and allowing us to be part of your fresh start.
You supposed to paid 80.00$ for medication but it’s only for prescription
You supposed to paid 80.00$ for medication but it’s for only prescription. After that you need to paid 236$ for medication
2 januari 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Chantal,
Thank you for bringing this to our attention. We understand how pricing can be confusing, and we appreciate the opportunity to clarify. The initial $80 fee covers the consultation and prescription service, which includes the provider’s review and approval. The cost of the medication itself is separate and depends on the specific treatment prescribed. We strive to be as transparent as possible about all costs involved, and we’re sorry if this was not clear during your experience. If you have any questions or would like further clarification, our support team would be happy to assist you. We value your feedback and the chance to improve our communication.
Antwoord van DooU
Hi Sebastien,
Thank you very much for taking the time to share your feedback. We’re pleased to hear that you found our service prompt and efficient. Providing timely support and a smooth experience is very important to us, and it’s rewarding to know our efforts are making a positive difference for our members. Your feedback encourages our team to continue delivering high-quality service. We truly appreciate your trust and are here to support you on every step of the way.
Antwoord van DooU
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you found the process very easy. Our goal is always to make things as smooth, clear, and convenient as possible for our members, so your feedback truly means a lot to our team.
Amazing service
Amazing service. The customer support is also very fast. I’ve never had any problems. They contact me everytime I am close to renewal. The best site ever. This is not incentivized or a paid review. This website is legit and you’ll have very easy access to your medication immediately. They always deliver for free and it’s always on time. Never need to sign or pick up if I’m not home. They always place in perfect spot. Honestly the best service ever. Can’t complain one single bit. Everything is 5 star.
1 januari 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Kristen,
Thank you so much for taking the time to share such a thoughtful and detailed review! We’re thrilled to hear that you’ve had a smooth experience with our service and that our support team has been helpful and timely. It’s great to know that the renewal reminders, fast access to medication, and reliable free delivery have made things easier for you. We truly appreciate your trust and kind words—they mean a lot to our entire team.
Antwoord van DooU
Hi Analiese,
Thank you for your feedback! We’re glad to hear that you found the process simple and seamless—that’s exactly what we aim to provide.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you.
Hands off but legit and quick
I wanted to quickly and conveniently access Ozempic and came across DooÜ. I started by filling out an online form asking various questions about my health and goals. Part of the process requires uploading a copy of photo ID and health insurance info, which I thought was pretty standard stuff. It was $80 to submit this step. Within 24 hours I had a response via email that I was approved for Ozempic. I looked up the prescribing doctor and they are a real physician in Canada.
After the approval I was immediately followed by contact via email and text from Pocketpills, which is an online pharmacy that I was actually already familiar with so I knew it was a real pharmacy. I was required to log in to Pocketpills and complete my profile and add a payment method. I was charged $297 for a 3mL pen that would last two months and the price was shown to me before I entered my info. It arrived at my doorstep on the exact date Pocketpills said it would by FedEx, discretely packaged in an insulated envelope with an ice pack. I was required to provide a signature.
I already knew my insurance would not cover this kind of medication unless for type 2 diabetes so I did not take any steps to try and get a pre-authorization and just paid out of pocket.
At some point I asked the DooÜ chatbot if they can requisition A1C tests since the approval email asks for that info and the bot said no and asked for follow up info. I just exited the chat but a day later a human emailed me to let me know they don’t requisition bloodwork and that I’d have to go to my family doctor or a walk-in for that. I took off one star for that, since half the point of using this service is so that I don’t have to go to a walk-in/family doctor, and one of DooÜ’s competitors does requisition blood work as part of their telehealth weight loss programs.
Anyway, it’s a legit service, I received the medication quickly, and their support staff has been pretty responsive. It took less than a week between filling and submitting the initial form to the medication being at my door. I was going to wait until I’ve done at least one refill to leave a review to also provide insight into that process but I’ll update my review later to describe that.
30 december 2025
Review zonder uitnodiging
Antwoord van DooU
Hi Chan,
Thank you so much for sharing your detailed experience! We’re glad to hear that the process of accessing Ozempic through DooÜ was quick and convenient for you, and that the medication arrived safely and on time. We also appreciate your feedback regarding bloodwork requisition—we understand how having that service integrated could make the experience even smoother, and we’ll keep that in mind as we continue to improve.
It’s great to hear that our support staff was responsive and that overall, the process met your expectations. We look forward to hearing your update after your refill and appreciate your thoughtful review.
BE CAREFUL
There is no way to cancel your prescription. They have your credit card and wont cancel.
30 december 2025
Review zonder uitnodiging
Antwoord van DooU
Hi Fiona,
We’re sorry to hear about your experience and understand your frustration. Please know that we take cancellation requests seriously and want to help resolve this. As per your request our team will be connecting with you on Monday to address all your concerns.
Antwoord van DooU
Hi Amelie,
Thank you so much for taking the time to leave your feedback! We’re glad to hear that your experience with us was super fast and easy. Our team works hard to make every step of the process as smooth and convenient as possible, so it’s wonderful to know that it made a difference for you.
Your support and kind words mean a lot to us.
Kind regards,
Terrible experience
Terrible experience. Beyond awful. Beware they are a scam. I’ve been charged TWICE and NEVER received anything. Never received a single dose and they’ve charged me and confirmed that both have been sent or whatever.
I started my whole process with this company about three weeks ago and nothing. We’ve tried contacting customer service and there’s no help and now I’m out $900+ and have nothing to show for it. This website is a SCAM. do not give them your money.
19 december 2025
Review zonder uitnodiging
Antwoord van DooU
Hi Vicky,
We are very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused. Your experience at DooU is our top priority.
Please reach out to our support team at support@doou.ca
and include your email address so that we can investigate this issue and assist you with your query. We are committed to resolving this matter and ensuring you receive the support you need.
Thank you for bringing this to our attention, and we hope to make this right for you.
Kind regards,
I love Ozempic!
I love Ozempic!! I have more energy, feel better and it WORKS!
1 december 2025
Review zonder uitnodiging
Antwoord van DooU
Hi Kimberly,
Thank you so much for sharing your experience! We’re thrilled to hear that Ozempic is making such a positive impact for you. It’s wonderful to know that you’re feeling more energized, better overall, and seeing real results—your success is exactly what we hope for with our members.
Our team is always here to support you every step of the way and ensure you have the best possible experience.
We truly appreciate you taking the time to share your feedback—it’s inspiring to hear your journey and results!
Antwoord van DooU
Hi Shawn,
Thank you so much for your kind feedback! We’re thrilled to hear that you had a quick and smooth experience and found our team helpful. Providing fast, reliable, and supportive service is something we truly value, and it’s wonderful to know that it made a difference for you.
We’re always here to support you and ensure your experience continues to be seamless and positive.
Thank you again for sharing your experience—it means a lot to our team!
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