Dorevelle Reviews 

I bought a jumper for my husband.
After over a month waiting for it.
When it finally arrived.
WHAT A WASTE OF MONEY _ £40 FOR A PEICE OF TAT, TERRIBLE. THIN COTTON ABSOLUTE RUBBISH !!
NOT AT ALL LIKE THE ORIGIPNAL PHOTO OR DISCRIPTION.
I MIGHT AS WELL GOT 2 £20 AND BURNT THEM .
DO NOT BUY FROM THESE PEOPLE!!!!!!!

Chinese website posing as being in London. Ordered two pairs of shoes which took 3 weeks to be delivered. Only problem is, Yodel delivered them to a different address so still haven’t got the items. E-mails being ignored as I have requested a refund and am not waiting for another 3 weeks for shoes. Disgusting company and service. Avoid at all costs

Disgraceful, probably non-legit company, getting (if u're lucky) items from China, and trying to pose as a British company - total failure to Deliver - am waiting for Return/Refund of my payment - will update 2moro if they have not failed to give me total Refund immediately

Stay well clear scammers

This company shouldnt even have one star, complete scam. Merino wool jumper the size of a childs jumper, definately not merino wool, no labels for sizing or materials. Website states returns are acceptable, but when it comes to a return they send endless emails and nothing happens.
Do not order from this company!!

I wouldn't even give it a 1 star. Ordered a Marino Wool sweater in large. It arrived, no labels, size info etc - nothing- cheap quality and I'd be surprised if it even fits my 13yr old niece. When you check out their address on street view it bears no resemblance to what's shown on their Web page. A BIG CON

I purchased a pair of boots from Dorevelle in mid September. At a glance it looks as though they are a legitimate UK company but I was dismayed to discover the goods were being shipped from China! I received several emails from them confirming the goods were on their way but super vague. As there had not been the option to purchase through Paypal I contacted my bank who were very helpful. I did get an email from Dorevelle to say the goods were damaged in transit and offered to replace or provide a voucher. I wrote back advising I no longer required goods, had no intention of using their site again and demanded a refund. I received this today in my bank. DO NOT USE THIS COMPANY!

well,i have ordered the product 2 weeks ago,and i still haven’t received it.i doubt they will be sending anything ,ever.on their website they said ,they deliver in 2-3 days, no idea they are based in China.
so many bad reviews i have seen,unfortunately after i bought the product.i don’t know why police or designated people are not investigating this issue.so ..BE AWARE

I should have checked this website a bit more before ordering, it’s now clear to me that they use AI generated images on their site, the prices too good to be true.
I emailed multiples times asking to cancel my order but it still went ahead.
Emailed to obtain return details and they asked that I wait first, item was delayed asked to wait longer, gave them a 24 hour heads up before initiating chargeback with my bank to sort it their end.
Total scam, address is some random rentable office space in London, no actual store, contact details are in the Netherlands, but obviously based in china.
Got my money back at least, but yeah blatantly either Chinese scammers or some drop shipping service.

Absolute crooks. Don't touch with a barge pole , shoes didn't fit well
Refused refund

Refused a refund for items that didn't fit. Claimed it was not their fault and they delivered what was ordered. This is not inline with distance selling regulations. Avoid!

This so-called company is in the business of scamming.

I bought a heated jacket from a website that gives every impression that the business is UK based. It isnt. It's Chinese.

The shipping was glacial in pace and Dorevelle refused to accept responsibility saying it was the fault and responsibility of its "logistics partners". The UK "partner" was the inept and hopeless Yodel. Interestingly, each Dorevelle customer services operative I received an email from had a typically English name. That is a ruse to hide their Chinese identity I think.

The jacket eventually arrived today. It's labelled XL but is incredibly small. I think it's a UK Medium at the biggest and is intended for the Chinese domestic market.

The jacket is thin and isn't heated. It contains no heating filaments, does have USB connector to nothing and no battery housing.

This company is just a conspiracy of thieves and must be avoided.

They know that people who fall victim to this scam in Europe are powerless to take action against them somewhere in the People's Republic of Scammers.

Learn from my mistake and avoid Dorevelle.

I totally agree with Kevin Hillier on this companies code of practice. Their address is in London and their contact telephone number is an international number,based in China. The jacket I ordered arrived but was way too small. When I asked for a return address they simply said to take photos and stated it would be expensive to return but offered me a replacement with15% discount. This company Dorevelle are just scammers and should be closed down. DO NOT PURCHASE FROM THEM. IF YOU DO THEN YOU WILL SUFFER THE SAME CONSEQUENCES AS I HAVE GONE THROUGH. SHAME ON YOU Dorevelle.

I ordered two pairs of trousers from Dorevelle that were advertised as a “linen blend”. What arrived were garments clearly labelled 100% cotton.

When I contacted customer support, I was offered either a partial refund (45%) or a full refund if I paid for international return shipping to China. I explained that under UK consumer law, I am entitled to a full refund without bearing return costs for goods that are not as described.
Despite providing photos of the labels and clearly stating my rights, Dorevelle refused to take responsibility. They claimed the labels were a “production error” and insisted the trousers were still a linen blend — despite no evidence to support this. Their stance was that their internal return policy overrides UK consumer law, which is simply not true.
The return address they provided was in China, with instructions to declare the parcel under $10 to avoid customs issues — which felt questionable at best.
I’ve now had to escalate the matter to Citizens Advice and my payment provider to initiate a chargeback.
In summary:

Product not as described.
Poor handling of a legitimate complaint.
Refusal to honour consumer rights.
Burden placed on the customer to resolve their mistake.

I would strongly advise others to avoid this retailer. If something goes wrong, you may find yourself stuck with the wrong item and no easy resolution.