Faulty lights fittings . Which don't fit and have runs in paint. Delivery over a month. Contact number in London is some dodgy mobile number. Sent several emails which never get replies. Chat is also... Toon meer
Bedrijf heeft geantwoord
Doruva
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Lees wat reviewers zeggen
Doruva surprised me in a good way. I wasn’t sure what to expect, but the ceiling light in my study feels relaxing. I followed the setup guide, and the installation proceeded without any issues. Every... Toon meer
Bedrijf heeft geantwoord
The Modern Circular LED Semi Flush Mount Ceiling Light by Doruva suited my bedroom per perfectly. It’s minimal, classy, and provides excellent lighting. 5 stars!
Bedrijf heeft geantwoord
Waited three long weeks for the goods to arrive, only to learn that these are cheap Chinese products, overpriced by the store. Arrived faulty and Doruva will not answer the phone (they only have a mob... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Doruva is a UK-based home decor store offering a thoughtfully curated selection of lighting, furniture, and accessories. We focus on timeless style, quality craftsmanship, and a personal, down-to-earth shopping experience.
Contactgegevens
Verenigd Koninkrijk
- doruva.com
Like others - terrible
Like others, super long wait for the order to arrive from China ( this was not made clear on their website ) . Order that arrived was wrong, ordered usb rechargeable lights but mains powered ones arrived . Nothing back from customer services via phone, mail and chat. I’m still chasing.
I would advise people not to order from this company.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Doruva
Hi Kevin!
I am sorry this happend.
Could you please email us at info@doruva.com and put trustpilot in the subject?
I will make sure this will be handled as quick as possible!
Linda
Delivery delays
Ordered my 2 ceiling lights 16 days ago- shipped ages ago but my lights have still not arrived. To their credit, replies to my emails are quick and they are apparently chasing, but the lights are still not here. Having to cancel my planned electrician and quite frankly do not know when they will arrive. Maybe change your delivery partners? This appears to be a reoccurring issue. Hope to change this review from a 1 star soon assuming the lights actually arrive.......
30 juli 2025
Review zonder uitnodiging
Antwoord van Doruva
Hi Sarah!
I am sorry this happend.
Could you please email us at info@doruva.com and put trustpilot in the subject?
I will make sure this will be handled as quick as possible!
Linda
i ordered a colour changing light which…
i ordered a colour changing light which was meant to change to cool or warm the light has arrived and the light does not change colour i am now being told the switch does not come with the light and you have to buy separate this was not stated in the description and they are now guiding me to buy a dimmer from amazon which is still not going to resolve the issue as i need to change the colour not dim it.
29 juli 2025
Review zonder uitnodiging
Antwoord van Doruva
Hi Alisha!
I am sorry this happend.
Could you please email us at info@doruva.com and put trustpilot in the subject?
I will make sure this will be handled as quick as possible!
Linda
DO NOT BUY
This company is not UK based at all. They operate from china hence the chinese courier number. I have no issue with chinese products but I have an issue with false advertising! Recieved part of my order today, no sign of the remainder of the order. Well past the delivery timelines that they advertise on their website. Other comments on here look to be paid reviews as the one item I have recieved so far is absolutely horrible quality! Screws sticking out of the back….how is it supposed to sit flush against a ceiling?! You stick LED strips (the cheapest you can find) into a flimsy metal casing which has damaged in transport! You advertise luxury, you charge luxury, you deliver very poor quality and your customer service is non existent! Your base in london is a block of flats…the floor you are leasing is no way big enough for storage for a luxury lighting company! Google is king…do your homework guys before buying!
8 juli 2025
Review zonder uitnodiging
Antwoord van Doruva
Hi Shoaib,
We’ve reviewed the video you sent us via email, and it clearly shows that the product arrived intact and undamaged. There are no visible signs of defects or mishandling in the footage. We take all claims seriously, but it’s important to be accurate when sharing information publicly.
Our company is fully registered in the UK, with our business details transparently listed on our website. Like many modern e-commerce brands, we work with international logistics partners to provide a broader product range and competitive prices, this does not change our UK base or the quality standards we uphold.
Your order was shipped in multiple parcels, and tracking shows the remaining items are still in transit. We’ve already provided tracking updates via email.
While we understand delays can be frustrating, making false accusations about our location, business legitimacy, and product condition is not constructive. We’re always here to support customers who reach out respectfully.
William
Customer Support
Doruva.
Avoid - scam
Ordered a light and received notification it was shipped on the 30th June over 2 weeks later and it’s still not here. When I check the tracking it looks fake - I have also emailed them twice and have had no response. I would avoid as the company feels like a scam but I will be reporting to trading standards and I want my money back.
*** Update ***
We did receive the item, it took over a month. If the company just advised that it was coming from China then that would better manage expectations! We have not put it up yet, but just wanted to clarify we did receive it 👌
30 juni 2025
Review zonder uitnodiging
Antwoord van Doruva
Hi Roxanne,
We’re very sorry to hear about your experience and understand your frustration regarding the delay and communication. This is certainly not the level of service we aim to provide at Doruva.
We take all concerns seriously and want to assure you that your order is genuine and not a scam. Sometimes tracking updates can be delayed due to courier processes, especially for larger or fragile items requiring careful handling.
We would love the opportunity to resolve this for you as quickly as possible. Please contact us directly at info@doruva.com or via our contact page https://doruva.com/pages/contact, so we can locate your order, update you on its status, or arrange a refund if needed.
Thank you for bringing this to our attention, and we hope to restore your confidence in our service.
Kind regards,
The Doruva Team
Ordered frame , 3 weeks later still not delivered
Ordered a frame, 3 weeks later still no signs of delivery. Contacted their customer service and they said it should hopefully come soon. No timelines provided.
14 juli 2025
Review zonder uitnodiging
Antwoord van Doruva
Hi Emily,
Thank you for your feedback. We sincerely apologise for the delay in your order and understand how frustrating this must be.
Our team strives to provide accurate timelines, but sometimes shipping delays occur beyond our control, especially with larger or fragile items. We appreciate your patience as we work to get your frame delivered to you as soon as possible.
If you’d like, please reach out directly at info@doruva.com or through our contact page https://doruva.com/pages/contact, and we’ll provide a personalized update on your order status.
Thank you again for your understanding, and we hope to make this right.
Kind regards,
The Doruva Team
Doruva Lights Review
Doruva Lights Review – Very Disappointing
I placed an order with Doruva Lights but never received the item. I reached out to their customer service multiple times but got no response. This has been a frustrating and disappointing experience. Based on my experience, I would not recommend ordering from them. Feels like a scam. They provide you with a tracking number to make it seem all legit but it’s all a scam the order still shows it’s shipping even though the company is a UK based company. PLEASE BE AWARE AND DONT ORDER FROM DORUVA.
6 juli 2025
Review zonder uitnodiging
Antwoord van Doruva
Hi Nadia,
We’re sorry to hear about your frustration, and we appreciate the opportunity to clarify. Your order is still within our stated shipping window, and it is actively processing. We understand the anticipation and apologize for any stress caused during this period.
We did receive your inquiry and replied promptly, but it appears the email address provided had a typo, which may explain why our response didn’t reach you.
To reassure you and others reading this:
✅ We are a legitimate UK-based company.
✅ Every order receives a valid tracking number once shipped.
✅ We do not scam our customers, and we stand by our customer service, fulfillment, and integrity.
Please reach out to us again at info@doruva.com with your correct email address or order number, and we will personally make sure your concerns are addressed right away.
Thank you,
Doruva Team
Been waiting for my order since 17th…
Been waiting for my order since 17th June, tracking does not show where it is and when it will arrive and the customer service barely responds and when they do is the same message that it will eventually.
3 juli 2025
Review zonder uitnodiging
Antwoord van Doruva
Hi Gabriela,
I'm truly sorry that your order experience didn’t meet expectations. You're absolutely right about the delivery timeframe, and I’ve just issued a full refund as requested.
We take full responsibility and are already working to improve our delivery estimates to avoid issues like this in the future.
I’ve also followed up via email directly in case there's anything else I can do to help.
Sincere apologies again,
John
Doruva Support
Easy ordering and speedy delivery
Easy ordering and speedy delivery! The whole process was smooth, and the product arrived right on time. Will definitely be ordering again.
13 juni 2025
Review zonder uitnodiging
Antwoord van Doruva
Thank you Samuel for your order!
Can not wait for the next one
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