Dotdigital Reviews 760

We're really glad to have our Account Manager Oliver by our side. As he is always super quick in answering and following up on our urgent issues and questions! We know that we can always contact him and he will guide us in the right direction! Thank you for the great experience so far! Let's take our business to the next level together!

Alyssa is so enthusiastic about Dot Digital - it's a joy to have her support our endeavours on the platform. She is a brilliant resource and very grateful to her for her patience and consistency as our DD rep.

Our Customer Success Manager Chris Ash is a superstar. He always goes above and beyond to assist us and ensures we are getting the most out of Dot Digital. We recently went through a site upgrade and Chris and the team supported us ensuring the connector was installed, mapping configured, customer and order data was migrated correctly and emails working. We feel that Chris is an extension of our team and value all he does for us.

We've been working with DotDigital for over 2 years. Their support team is very efficient and quickly resolves issues. Amit, our account manager, always has lots of ideas how to improve our CRM system and drive more sales. The whole team is very helpful and professional!

I have worked with dotdigital for a number of years but recently have been working with Sean Ardley as our account manager. I have been so impressed with Sean, who has been really super diligent and efficient. Renewing for another year has been such a smooth process and even though we are a small client, we've been really looked after. Great service :)

Alex Gleizer has been great in supporting our business since he picked up our account and we have been noticing a tangible change, we even started testing new features that were suggested by him which changed our game.

Thank you, for supporting us, Alex!

Sean Ardley has always given us excellent service, has been a fair and understanding account manager and has always found solutions to our myriad of queries.

DotDigital has proven to be an invaluable asset to our marketing efforts. Amit's expertise and willingness to go the extra mile have been instrumental in refining our campaigns and achieving better results. He consistently provides proactive guidance and tailored recommendations that have maximised our use of the platform.

The DotDigital support team is second to none. Their quick responses, in-depth knowledge, and dedication to customer success are evident in every interaction. We've been consistently impressed by their willingness to go above and beyond to resolve any issues that arise.

The platform itself is intuitive and user-friendly, even for those without extensive technical knowledge. The drag-and-drop email builder and automation workflows have saved us valuable time, allowing us to focus on strategy and execution. DotDigital's comprehensive documentation and the engaging DotDigital Academy have also been excellent resources for our team.

Overall, DotDigital is a powerful, reliable, and user-friendly marketing platform that consistently delivers results. Their exceptional support, comprehensive resources, and robust CRM integration options make it a top choice for any business looking to elevate their marketing efforts.

Despite facing challenges in our CRM deployment journey, the team at Dot Digital has been nothing short of excellent. Their patience, understanding, and continuous support have been invaluable throughout the process. Special thanks to Jeri, Cass, and Amit for their dedication and professionalism. Looking forward to continued collaboration!

We have been with Dotdigital for many years now and we love having such a supportive and innovative platform partner. Our Account Manager Chris Ash works hard to ensure we are using the platform to its full advantage while also making the use of it relevant to our business and our customers. He is thorough and engaged, and pushes us forward in our digital marketing efforts.

Had a fantastic experience working with Dot Digital.
Chris Ash was our Account Manager and was always helpful whenever we required assistance. Always contactable and a pleasure to deal with.
Dot Digital was the perfect solution for us in the early stages of our organisation, we will be sad to leave.
Highly recommend.

It was so good to see my account manager in the flesh after working closely with him for so many years. It was a great locations, brilliant helpful talks and I came away with 6 pages of notes to share with my team. I wish it could have been streamed for my team who couldn't make it.

Great day, really informative with some really insightful speakers! Venue was interesting too. Great all around!

We have been a Dotdigital user for years. Oliver is helpful and prompt in his customer service.

Jay from the Dotdigital team is really helpful and is always on hand to answer queries and troubleshoot for us. He's knowledgeable and great to deal with, and we look forward to making more use of the platform in future too!

We've been partnered with DotDigital for many years. Their solution has always delivered what we need, in an easy to use and simple way. We find it's very quick and easy to bring new colleagues up to speed on the DotDigital platform, which definitely sets them apart from others.

Their support services are also fantatsic, whereby we can contact the people we need quickly and easily, getting the answers we need to be able to move things forward. WOuld definitely recommend.

This company puts profits before people.
We have had a subscription for 2 years and our renewal comes up this month. They seem to only allow for Annual subscriptions.

Unfortunately I had multiple family tragedies this past year with two bereavements and an Advanced Cancer Diagnosis. This disrupted my work considerably as I put family before profits and business.
I asked for an extension of our agreement for 2-3 moons whilst we consider whether DOT DIGITAL was still the right platform for us. If it wasn't for the family tragedies this work would have been done much earlier..

This simple request was refused.
No Flexibility.
No understanding.
They do not care.
Either we sign up for another year or they terminate and delete our data.
SHOCKING.

Do these people have families? Children. Parents, Brothers, Sisters?

If they do I hope to go they do not experience the year I have but if they do, I sincerely hope they deal with companies which show compassion towards them, unlike the company they work for.

I am very bitter about the experience and lack of social responsibility.

Their platform is OKAY but limited in many ways compared to their competitors due to the limited integrations available. If you use Shopify you should look elsewhere...
AND they insist on annual agreements to lock you in. Their competitors do not.

All I asked was for some more time to consider before we agreed to SIGN for another year!
NO!
NO!
They said.
Their biggest competitor, who they seem to trash according to the emails they sent to me, do not insist on annual agreements.

Please take care of yourself and look at a company which cares about people and its customers. And if they do a bad job, at least do not insist you stay with them for a full year.

I’ve been a customer of dotdigital for over 10 years and their levels of support and service have massively deteriorated.

I used to be a valued client; now I feel like a number…

No account management contact in the last 18 months AT ALL and when I emailed and wrote to the CEO to share my experience he didn’t even have the courtesy to reply.

I run a small business and if one of my long term customers contacted me I would at the very least acknowledge their comments.

I used 4 or 5 marketing solutions for emails, automations and chat, Dotdigital is the best. It is simply to use but incredibly full featured, everything just works. Any issues I have are solved promptly with a great chat team that isn't a farm out service to somewhere else. Plus my monthly one on one meeting is continually helpful in pushing my success further. Great product

I can't speak highly enough about the support we've received from Tom Vernon at Dotdigital. Tom has been instrumental in managing our account, helping us to utilise the capabilities of the platform and to tailor it to our needs. His dedication and hard work have been evident every step of the way, going above and beyond to ensure that we get the most out of the solution while staying within our budget.