Dotdigital Reviews 760

Dotdigital product delivers on it's promises with easy to use segmentation, automated programs, and drag and drop templates. Really helped us to achieve our online sales targets especially during our busier periods.

Our monthly meetings with Jay, our Dotdigital account manager, are always really positive, productive and informative. We’ve also had great support through their online messaging service – they’re always quick to connect and answer any questions we have.

Great team, always understanding and willing to help. I'm glad to have chosen Dot Digital !

Happy with the support from oliver. Keep up the good work.

They are responsive in the support chat and Sean Ardley has given great advice to help with our customer success journey

Very intuitive and easy-to-use. There's a good onboarding, so you have a very short learningcurve before sending your first email or setting up your first program. The Dotdigital team is very easy to reach in case of problems, or to help with challenges or defining the next step for your marketing strategy. The blog and training hub offer a lot of information to work independently.

Caroline is fantastic, very thorough and organised - pushing our account to the fullest potential. Dotdigital has been brilliant and we have only merely scratched the surface with our strategy. Highly recommend!

We have been a DotDigital customer for a few years now and have received great support throughout. The staff we have dealt with have provided helpful and knowledgeable assistance. The DotDigital bulk mailing platform has proved to have been reliable and effective as we have gradually taken advantage of more and more features.

We have a very supportive Customer Success Director - Amit Jain, who has guided all our team through the dotdigital platform and helped us explore the full potential of the platform. He responds all our enquiries in a timely manner, enabling to use the platform for our business to the best of its capabilites, he checks in with us weekly :) . highly recommend for efficient email communication.

We've used Dotdigital for our email marketing for over 5 years now and I still really rate the platform and the people. It just works. The system is great, the support is very efficient and the people are very helpful.

Our account manager, Sean, handled our request, efficiently and with no fuss, keeping us informed all the way. The DotDigital platform is easy to use and seamless.

The platform has experienced some minor issues and could benefit from enhancements. However, the team, especially our account manager, provides outstanding support, and their customer service is impeccable. The platform's capabilities are impressive, and we are eager to see the ongoing developments.

Amit gave us a very informative and educational demo illustrating the power of dotdigital, its features and how it can benefit our business. Incredibly helpful and is always there if you need anything.

Great experience overall using the platform. Set up was very easy and ample training was provided by Anna and we have continued support from Amit, our account manager, moving forwards. I think the only improvements could be made to the email design area as this isn't as intuitive as some other platforms - minor niggle though as the platforms capability has been fantastic.

The webinar was very good and useful! Was somewhat quick paced and would be helpful if there was one more targeted for beginners on GDPR rather than just an update. Helpful that it was recorded though.

Sean was really proactive, helpful and friendly - great service, thank you:)

Our experience with DotDigital so far has been excellent. The platform is straightforward to use and the Live Chat feature is ideal for any queries, with staff always on hand to assist. Our Account Manager; Imran Jilani has been particularly helpful and quick to respond when we've had questions about our account.

Great customer service and response time. I would recommend using Dotdigital.

Our account manager is very quick to respond with support and detailed guidance, specific to requests and to best exploit the platform.