Perfumarias Douglas Portugal Reviews 

Excellent prices!

São os melhores

Gostei porque foi fácil, rápido e cómodo.

Sou português, porem moro no Brasil e venho todos os anos a Portugal e nunca deixo de comprar meus perfumes sempre na Douglas, até hoje fui sempre muito bem atendido e sempre encontrei todos perfumes que gosto desde lançamentos até clássicos, hoje está sendo a primeira vez que compro online e a experiencia até agora está sendo ótima, espero que continue até o fim.

As entrgas funcionam super bem e os descontos sao bastante atractivos

Na minha compra online trocaram o produto enviaram da mesma marca mas não o especifico que comprei demoraram uma semana para me responder e concluíram que era o produto certo sendo que não foi o encomendado e o que me enviaram é mais barato e não especifico oara peles secas o que comprei . Difícil para devolver … nunca mais compro na Douglas online - aceitei por cansaço o produto mas devem restituir me a diferença . Têm um serviço Assistencia online fraco e demorado - Margarida Sá
encomenda 449481 de 01.09.202

Friendly staff with excellent service. They offer suggestions based on questions and focus their efforts on customer satisfaction. They may not have the best prices but, it's a store worth visiting.

A melhor loja de sempre

⚠️ WATCH OUT WHEN YOU USE THIS COMPANY ONLINE. EXTREMELY POOR CUSTOMER SERVICE EXPERIENCE.
I feel compelled to publicly share my experience after more than a year of unresolved issues with Douglas and their finance partner, PAIR FINANCE.
In 2023, I returned faulty products but was still charged for them. Despite repeated emails, I received no resolution. Instead, I was contacted by a collection agency, who pursued me aggressively. Months later, Douglas finally acknowledged their internal mistake and instructed the agency to stop pursuing the case.
However, my request for reimbursement — based on this acknowledged error — was never addressed. Over one year later, I suddenly receive a message from PAIR FINANCE stating that I had “overpaid” and that 48 CHF is owed to me. The next day, I receive a new message saying I’ll only get 18 CHF, with 30 CHF withheld as fees — with no justification.
This raises serious questions about transparency, accountability, and respect for customers.
I tried every channel:
• Countless unanswered emails
• No way to speak to a competent representative without long hold times
• No clear escalation process
This experience reflects systemic miscommunication, poor customer care, and a failure to resolve admitted mistakes in a timely and fair manner.
I urge others to take caution before placing orders with this company.
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🇩🇪 DEUTSCH (Öffentliche Version für Rezensionen)
⚠️ VORSICHT BEI ONLINE-KÄUFEN BEI DIESEM UNTERNEHMEN. SEHR SCHLECHTER KUNDENSERVICE.
Ich sehe mich gezwungen, meine Erfahrung öffentlich zu teilen, nachdem seit über einem Jahr keinerlei Lösung in meinem Fall erfolgt ist – weder von Douglas noch von ihrem Partner PAIR FINANCE.
2023 habe ich defekte Produkte zurückgesendet, wurde jedoch dennoch zur Zahlung aufgefordert. Trotz mehrerer E-Mails wurde der Fall ignoriert – stattdessen wurde ich von einem Inkassobüro bedrängt. Monate später erkannte Douglas endlich den Fehler an und beauftragte das Inkassounternehmen, das Verfahren einzustellen.
Doch meine Rückzahlungsforderung wurde nie beantwortet. Über ein Jahr später teilt mir PAIR FINANCE mit, ich hätte „zu viel gezahlt“ und man schulde mir 48 CHF. Am nächsten Tag folgt eine neue Nachricht: Nur 18 CHF würden ausgezahlt – wegen „Gebühren“ in Höhe von 30 CHF, ohne klare Erklärung.
Dies wirft ernste Fragen zur Transparenz und Kundenfreundlichkeit auf.
Ich habe alles versucht:
• Unzählige unbeantwortete E-Mails
• Keine kompetente Kontaktperson erreichbar
• Kein klarer Eskalationsprozess
Diese Erfahrung zeigt deutlich: Kommunikationsprobleme, fehlende Verantwortung und schlechter Service.
Ich empfehle, vor einer Bestellung bei diesem Anbieter sehr genau hinzuschauen.
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🇫🇷 FRANÇAIS (Version publique pour avis en ligne)
⚠️ ATTENTION LORS DE VOS COMMANDES EN LIGNE AVEC CETTE ENTREPRISE. SERVICE CLIENT DÉPLORABLE.
Je partage ici mon expérience, après plus d’un an de problèmes non résolus avec Douglas et leur société partenaire PAIR FINANCE.
En 2023, j’ai retourné des produits défectueux, mais j’ai tout de même été facturé. Après de nombreux échanges sans réponse, une société de recouvrement a été mandatée pour me faire payer — de manière insistante. Ce n’est qu’après plusieurs mois que Douglas a reconnu son erreur et a demandé la fin de la procédure.
Malgré cela, ma demande de remboursement est restée sans réponse. Plus d’un an plus tard, je reçois un message de PAIR FINANCE disant que j’ai trop payé — 48 CHF doivent m’être remboursés. Le lendemain, nouveau message : je ne recevrai que 18 CHF, après une retenue de 30 CHF de “frais”, sans explication.
Cela soulève des doutes sérieux sur la transparence, la responsabilité et le respect du client.
J’ai tout tenté :
• De nombreux e-mails ignorés
• Impossible de joindre un interlocuteur compétent
• Aucun processus clair de réclamation
Cette expérience illustre une communication interne défaillante, un service client médiocre et un grand manque de professionnalisme.
Je recommande la plus grande prudence avant de passer commande chez cette entreprise.

Sehr einfach zu bedienender Webshop. Gute Suche, sehr übersichtlich und gute Anpassbarkeit hinsichtlich Adressen und Zahlungsmöglichkeiten.

I have ordered a few items online. After waiting for delivery for more than a week and enquiring, where is my order, I have got a response, that the courier company has technical issues and they will contact them. Similar answer I was getting for all my other emails and phone calls, until I asked to cancel my order. The customer service confirmed that they have got a request, but upon checking my order status, I saw that it was not canceled at all. I sent a few more emails with request to cancel it, since I don't need the order any more, however, the response was repeatedly the same, that they will contact the relevant department and come back to me as soon as possible. Finally, what is absolutely awful, I got a email, that my order was delivered... I didn't get anything! This order was an absolutely disgusting experience, took lots of nerves, waisted time and money. This company is a fraud!

Rápido e tem muitos produtos ao dispor

Good prices

Fiz uma encomenda na loja online e paguei o respectivo valor. No dia que levantei a encomenda na loja, quando cheguei a casa e abri a encomenda reparei que faltavam 2 artigos e a factura vinha como se eu não tivesse pago esses 2 artigos. Não fui informada nem reembolsada do valor. Péssimo serviço, foi a primeira e última encomenda que fiz nesta loja.

Fiz o cancelamento de uma encomenda no dia 11/12/2024, recebi a respectiva confirmação por parte da Douglas, e até hoje ainda não fui reembolsada. Não me parece ter credibilidade como site de venda online.

FAB!!! Absolutely Fabulous!

A primeira vez que compro

Ich habe meinen Nischen Duft gefunden, denn ich schon so lange gesucht hatte

Excelente, como sempre.