Finding a new place to live can be stressful especially when agents don’t call back, cancel viewings at the last minute etc but Delilah was incredible and a refreshing change. She could not have been... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Elouise and Sam have been excellent is helping me with my move from family home to my first rental. They have both gone above and beyond helping with referencing, getting my new home sorted and answer... Toon meer
Bedrijf heeft geantwoord
We recently asked Olivia Pennie to help sell our house having failed the previous year to do so with another estate agents. She made the whole process really easy and we were really impressed with how... Toon meer
Bedrijf heeft geantwoord
Ed was a great help throughout the whole process. Very knowledgable and friendly at the viewing and responsive with any follow up queries. He made the whole flat hunting process a lot easier!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ever since we opened our first office off Sloane Square in 1958 we’ve been dedicated to giving our customers the confidence to make life-changing decisions with certainty and peace of mind. Inspiring confidence is what we do. It's what gets us out of bed each morning. It pushes us to constantly innovate so we can provide property services that go further, dig deeper and get better results for our London clients.
Contactgegevens
41 Paradise Walk, SW3 4JL, London, Verenigd Koninkrijk
- 0207 963 4600
- marketing@dng.co.uk
- douglasandgordon.com
4,7
Uitstekend
338 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Finding a new place to live can be…
Finding a new place to live can be stressful especially when agents don’t call back, cancel viewings at the last minute etc but Delilah was incredible and a refreshing change. She could not have been more communicative or helpful. Thanks so much Delilah
21 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Joanne, for your wonderful review.
We’re delighted to hear Delilah made your property search such a positive experience. Her communication, reliability and commitment to supporting our clients are qualities we value highly, so it’s fantastic to know she was able to make what can often be a stressful process feel much easier.
Thank you for your kind words. We’ll be sure to pass your wonderful feedback on to Delilah.
Best wishes,
The D&G Team
Terrible agency
Terrible agency - avoid. Firms like these are why people think estate agents are trash.
22 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Hi Caspar,
We're sorry to hear you're disappointed with your experience.
We take feedback like this seriously, and a member of our team will be in touch with you directly to discuss your concerns.
Best wishes,
The D&G Team
Highly recommended
Had a great experience with this company, made my life infinitely easier as well as having a fabulous agent Delilah who took me through everything!
24 juni 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Martin, for your wonderful review.
We’re delighted to hear you had such a positive experience with Douglas & Gordon. It’s fantastic to know Delilah made the process so much easier for you, guiding you through every step with such excellent support and service.
Thank you for your recommendation. We’ll be sure to pass your kind words on to Delilah.
Best wishes,
The D&G Team
All the Westminster team
All the Westminster team, especially Edward and Harry made sure the process turned from normally complicated to smooth and easy. They were responsive and helpful throughout, with Edward going twice to the property for a viewing to answer my concerns and questions.
Make sure you work with them if you ever want to sell or rent!
17 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Marc, for your wonderful review.
We’re delighted to hear Edward, Harry and the Westminster team made your experience such a smooth and straightforward one. Their responsiveness, professionalism and commitment to going the extra mile for our clients are qualities we value highly, so it’s fantastic to know Edward took the time to address all of your questions and concerns.
Thank you for your recommendation. We’ll be sure to pass your kind words on to Edward, Harry and the rest of the Westminster team.
Best wishes,
The D&G Team
Excellent team and service!
Elouise and Sam have been excellent is helping me with my move from family home to my first rental. They have both gone above and beyond helping with referencing, getting my new home sorted and answering all of my questions no matter how dumb. I would highly recommend Douglas and Gordon. I love their use of WhatsApp as a method of communication. It’s worked a treat.
17 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Julia, for your wonderful review.
We’re delighted to hear Elouise and Sam made your move into your first rental such a positive experience. Their dedication, clear communication and willingness to go above and beyond to support our clients are qualities we value highly, so it’s fantastic to know they were able to guide you through every step of the process.
We’re also pleased to hear you found our WhatsApp communication helpful. Thank you for your recommendation, and we’ll be sure to pass your kind words on to both Elouise and Sam.
Best wishes,
The D&G Team
Big thanks to Elouise
Big thanks to Elouise! She was professional, patient, and helpful throughout the entire process - from flat viewing to contract signing and beyond.
18 juni 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much for your wonderful review.
We’re delighted to hear Elouise provided such professional, patient and helpful support throughout your journey, from your first viewing right through to contract signing and beyond. It’s fantastic to know she helped make the whole process such a positive experience.
We’ll be sure to pass your kind words on to Elouise. Thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
Ed was a great help throughout the…
Ed was a great help throughout the whole process. Very knowledgable and friendly at the viewing and responsive with any follow up queries. He made the whole flat hunting process a lot easier!
1 juni 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Kate, for your lovely review.
We’re delighted to hear Ed made your flat search such a positive experience. His knowledge, friendly approach and responsive communication are qualities we value highly, so it’s wonderful to know he helped make the process much easier for you.
We’ll be sure to pass your kind words on to Ed. Thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
Catalina found us a great property!
Catalina found us a great property!
We are coming to the end of our tenancy found through D&G so wanted to shout-out Catalina for getting us through the process seamlessly! We will be using their services again!
15 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Badar, for your kind review.
We’re delighted to hear Catalina helped you find a great property and made the whole process seamless. It’s especially rewarding to know you’ll be using our services again.
We’ll be sure to pass your lovely feedback on to Catalina.
Best wishes,
The D&G Team
Antwoord van Douglas & Gordon
Thank you so much, Alisa, for your kind review.
We’re delighted to hear you had such a positive experience. Providing a friendly and welcoming service is something we pride ourselves on, so it’s wonderful to know that came across.
Thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
Super agent!
Okay, I couldn't find the property I was looking for but the effort and time spent that Elouise put in this adventure was remarkable! Best and most efficient agent I've found in my rental adventure.
Thank you Elouise!!!!
15 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Nicola, for your wonderful review.
We’re delighted to hear Elouise made such a positive impression during your property search. While we’re sorry you didn’t find the right property this time, it’s fantastic to know her dedication, efficiency and commitment made the experience such a positive one.
We’ll be sure to pass your kind words on to Elouise. Thank you again for your recommendation, and we hope to have the opportunity to help you find the perfect property in the future.
Best wishes,
The D&G Team
I have had a fantastic experience with…
I have had a fantastic experience with this agency, specifically with Delilah Vincent. She was friendly, professional, and kept me updated every step of the way. She made the whole process so much easier and was always happy to answer any questions. I’d happily recommend her to anyone looking for property in London.
2 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Millie, for your wonderful review.
We’re delighted to hear you had such a fantastic experience working with Delilah. Her friendly, professional approach and commitment to keeping clients informed throughout the process are qualities we value highly, so it’s wonderful to know she made everything feel so much easier.
Thank you for your recommendation. We’ll be sure to pass your kind words on to Delilah.
Best wishes,
The D&G Team
Excellent service from Ed and Tom
Excellent service from Ed and Tom . What a uniquely pleasant house searching experience. Thanks guys
1 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much for your wonderful review.
We’re delighted to hear Ed and Tom made your house search such a positive experience. Creating a smooth, enjoyable and stress-free journey for our clients is exactly what we aim for, so it’s fantastic to know they delivered just that.
We’ll be sure to pass your kind words on to both Ed and Tom. Thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
Ed Allen was very helpful and…
Ed Allen was very helpful and communicative throughout the process of finding a new flat. He ensured things were progressing.
15 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much for your kind review.
We’re delighted to hear Ed provided such helpful and communicative support throughout your search for a new flat. Keeping our clients informed and ensuring everything progresses smoothly is exactly what we aim for, so it’s wonderful to know you had such a positive experience.
We’ll be sure to pass your kind words on to Ed. Thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
We recently asked Olivia Pennie to help…
We recently asked Olivia Pennie to help sell our house having failed the previous year to do so with another estate agents. She made the whole process really easy and we were really impressed with how much she knew about the area. We are hugely grateful to Olivia for the successful sale of our home and would recommend her to anyone looking to sell their property
13 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Eliza, for your wonderful review.
We’re delighted to hear Olivia was able to help achieve a successful sale after your previous experience. Her local knowledge, professionalism and dedication are qualities we value highly, so it’s fantastic to know she made the process feel straightforward and stress-free.
Thank you for your recommendation. We’ll be sure to pass your kind words on to Olivia.
Best wishes,
The D&G Team
Blackheath Sale
After 29 years in my home, choosing the right person to handle its sale was incredibly important to me.
From the outset, Shash impressed me with her professionalism, attention to detail and genuine commitment. She personally oversaw the styling and presentation of the property, managed every stage of the marketing and kept the sale moving forward with clear communication throughout.
Selling a much loved family home was never going to be easy, but Shash made the whole process feel well managed and far less stressful than I had expected.
I wouldn't hesitate to recommend her to anyone looking for an estate agent who truly goes the extra mile.
AW, 2026
12 juli 2025
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Al, for your wonderful review.
We’re delighted to hear Shash made the sale of your family home such a positive experience. Selling a home after 29 years is a significant milestone, and it’s wonderful to know her professionalism, attention to detail and dedication helped make the process feel well managed and far less stressful.
Thank you for your recommendation. We’ll be sure to pass your kind words on to Shash.
Best wishes,
The D&G Team
Elouise McCracken was so helpful…
Elouise McCracken was so helpful throughout my flat search. She was always quick to arrange viewings for me, some of which she suggested herself. She kept me updated and was very responsive to any questions I had. She was genuinely so invested in helping me find a flat. Her friendly, proactive approach made the whole process much less stressful. I really appreciated all her help and would happily recommend her to anyone looking for a property.
10 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Harriet, for your wonderful review.
We’re delighted to hear Elouise made your flat search such a positive experience. Her proactive approach, responsiveness and genuine commitment to helping clients find the right home are qualities we value highly, so it’s fantastic to know she made the process feel much less stressful.
Thank you for your recommendation. We’ll be sure to pass your kind words on to Elouise.
Best wishes,
The D&G Team
We couldn't be happier!!
We couldn't be happier with the service we received from Catalina at Douglas & Gordon. Although we'd both rented before, this was our first time moving in together, so finding the perfect home was incredibly important to us. Catalina made the whole process feel easy from start to finish.
She was incredibly kind, approachable, and always happy to help. Her communication was outstanding throughout the entire process, we were never left wondering what was happening or waiting for answers. Every question or concern we had was dealt with quickly and thoroughly, which gave us so much confidence and reassurance.
Catalina also went above and beyond by taking the time to explain the new tenancy laws that had recently come into effect, along with many other important details that we wouldn't have known otherwise. Her advice was invaluable and made us feel fully informed every step of the way.
What impressed us most was her genuine dedication. From the very first viewing right through to the day we collected the keys, Catalina was there to support us. Even while she was on annual leave, she still made sure to communicate with us regarding important matters, which really shows how committed she is to her clients.
Thanks to Catalina, we found our perfect first home together, and we genuinely couldn't have asked for a better experience. We've already said that if we ever decide to move again in the future, we'll absolutely be choosing Douglas & Gordon because of their professionalism, excellent communication, and exceptional customer service. We would also love the opportunity to work with Catalina again, she truly is an outstanding estate agent and an absolute credit to the company.
Thank you, Catalina, for making such an important milestone in our lives such a positive and memorable experience. We couldn't recommend you more highly! :)
4 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Tilly, for your wonderful review.
We’re delighted to hear Catalina made such an important milestone a positive and memorable experience for you both. Her professionalism, clear communication and genuine commitment to supporting clients are qualities we value highly, so it’s fantastic to know she helped make the process feel smooth and reassuring from start to finish.
Your kind words and recommendation mean a great deal, and we’ll be sure to pass your wonderful feedback on to Catalina. We wish you both every happiness in your new home together.
Best wishes,
The D&G Team
I had a great experience renting a flat…
I had a great experience renting a flat in Battersea with Ciarnan’s help. He was very friendly, dealt with any issues in a professional way and he was quick to respond to all my questions.
Highly recommend!
1 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Ralu, for your wonderful review.
We’re delighted to hear Ciarnan made your renting experience such a positive one. His friendly approach, professionalism and responsive communication are qualities we value highly, so it’s fantastic to know he was able to support you every step of the way.
Thank you for your recommendation. We’ll be sure to pass your kind words on to Ciarnan.
Best wishes,
The D&G Team
Highly Recommended
My partner and I would like to thank Elouise for all her help with renting our apartment. The whole process was quick and smooth from start to finish. She was always available to answer our questions, kept us updated throughout, and communicated clearly at every stage. Her professionalism and friendly approach made the experience stress-free. We would highly recommend Douglas & Gordon to anyone looking to rent a property.
6 juni 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Valeria, for your wonderful review.
We’re delighted to hear Elouise made your renting experience so smooth and stress-free. Her professionalism, clear communication and friendly approach are qualities we value highly, so it’s fantastic to know she kept you informed and supported throughout the process.
Thank you for your recommendation. We’ll be sure to pass your kind words on to Elouise.
Best wishes,
The D&G Team
Thanks Ciarnan for your time and…
Thanks Ciarnan for your time and efforts and crystal clear communication. Experience was met with ease and efficiency.
9 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much for your kind review.
We’re delighted to hear Ciarnan’s clear communication and dedicated support made your experience such a smooth and efficient one. Providing responsive service and keeping our clients informed throughout the process is exactly what we aim for.
We’ll be sure to pass your kind words on to Ciarnan. Thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.