Finding a new place to live can be stressful especially when agents don’t call back, cancel viewings at the last minute etc but Delilah was incredible and a refreshing change. She could not have been... Toon meer
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Elouise and Sam have been excellent is helping me with my move from family home to my first rental. They have both gone above and beyond helping with referencing, getting my new home sorted and answer... Toon meer
Bedrijf heeft geantwoord
We recently asked Olivia Pennie to help sell our house having failed the previous year to do so with another estate agents. She made the whole process really easy and we were really impressed with how... Toon meer
Bedrijf heeft geantwoord
Ed was a great help throughout the whole process. Very knowledgable and friendly at the viewing and responsive with any follow up queries. He made the whole flat hunting process a lot easier!
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Bedrijfsgegevens
Geschreven door het bedrijf
Ever since we opened our first office off Sloane Square in 1958 we’ve been dedicated to giving our customers the confidence to make life-changing decisions with certainty and peace of mind. Inspiring confidence is what we do. It's what gets us out of bed each morning. It pushes us to constantly innovate so we can provide property services that go further, dig deeper and get better results for our London clients.
Contactgegevens
41 Paradise Walk, SW3 4JL, London, Verenigd Koninkrijk
- 0207 963 4600
- marketing@dng.co.uk
- douglasandgordon.com
4,7
Uitstekend
338 reviews
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Thank you Ciarnan
Found the property that ticks all the boxes thanks to Ciarnan. Smooth process from viewing to moving in!
Would highly recommend Douglas & Gordon, unlike any estate agents I have used in the past.
1 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much for your wonderful review.
We’re delighted to hear Ciarnan helped you find a property that ticked all the boxes and made the journey from viewing to moving in such a smooth experience. It’s especially rewarding to hear we stood out from your previous experiences with estate agents.
Thank you for your recommendation. We’ll be sure to pass your kind words on to Ciarnan.
Best wishes,
The D&G Team
Delilah Vincent
Delilah Vincent was such a pleasure to work with! Very responsive, proactive and macro focused advice (considers a the requirements of the agreement early on ).
1 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much for your wonderful review.
We’re delighted to hear you had such a positive experience working with Delilah. Her proactive approach, responsiveness and attention to detail are qualities we value highly, so it’s fantastic to know her guidance and forward-thinking approach made such a positive difference.
We’ll be sure to pass your kind words on to Delilah. Thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
Delilah Vincent was brilliant
Delilah Vincent was brilliant during the application and moving process, it couldn't have gone any smoother. She was very helpful and communicative responding to all of our questions.
7 juli 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much for your wonderful review.
We’re delighted to hear Delilah made your application and move such a smooth experience. Providing clear communication and responsive support throughout the process is exactly what we aim for, so it’s fantastic to know Delilah was able to answer all of your questions and make everything as straightforward as possible.
We’ll be sure to pass your kind words on to Delilah. Thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
I worked with Allan and he was…
I worked with Allan and he was knowledgeable about the area (in my case Chelsea) and the property market, the trends and what I could buy in my price range. I respected his advice and was grateful for his honesty and his patience. He is a very good estate agent. I would have no hesitation recommending him.
3 december 2025
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Gillian, for your wonderful review.
We’re delighted to hear Allan’s knowledge of the Chelsea market, honest advice and patient approach helped you throughout your property search. Providing clear guidance and helping clients make informed decisions is exactly what we strive for, so it’s fantastic to know you felt so well supported.
Thank you for your recommendation. We’ll be sure to pass your kind words on to Allan.
Best wishes,
The D&G Team
Excellent support throughout my tenancy
I'd like to highly recommend Lyle Hendricks at Douglas & Gordon. Lyle managed my tenancy at Ashley Court from start to finish, and was consistently responsive, professional, and easy to communicate with. Any questions or issues were dealt with promptly, which made the whole experience smooth and stress-free. Lyle also guided me clearly through the end-of-tenancy process. I really appreciated his attentiveness and would happily work with him again in future.
30 juni 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Celina, for your wonderful review.
We’re delighted to hear Lyle provided such responsive and professional support throughout your tenancy. Making the rental experience as smooth and stress-free as possible is exactly what we aim for, so it’s fantastic to know his communication and guidance, particularly during the end-of-tenancy process, made such a positive difference.
We’ll be sure to pass your kind words on to Lyle. Thank you again for your recommendation, and we hope to work with you again in the future.
Best wishes,
The D&G Team
As a buyer
As a buyer, I cannot recommend Chris Campbell highly enough. From start to finish, Chris was exceptionally helpful, trustworthy, and professional throughout the entire process.
He was very flexible and willing to accommodate my schedule and changing circumstances. Nothing ever seemed too much trouble, and he consistently went above and beyond to ensure everything progressed smoothly.
Chris's knowledge of the market and the buying process was invaluable. He was always available to answer questions, explain details clearly, and provide honest, practical advice. I felt fully informed and supported at every stage.
Most importantly, Chris is someone you can genuinely trust. He was transparent, reliable, and always acted with integrity, giving me complete confidence throughout the purchase.
Buying a property can be stressful, but Chris made the experience straightforward and positive. I would not hesitate to recommend him to anyone looking to buy a home.
An all round thoroughly nice chap.
3 juni 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Tom, for your wonderful review.
We’re delighted to hear that Chris provided such exceptional support throughout your purchase. Buying a property is a significant milestone, and it’s fantastic to know that his professionalism, flexibility and clear communication helped make the process feel straightforward and positive.
Your comments about Chris’s integrity, transparency and willingness to go above and beyond mean a great deal to us. We’re especially pleased that you felt informed and supported at every stage of your journey.
We’ll be sure to pass your kind words on to Chris. Thank you again for your recommendation and for choosing Douglas & Gordon.
Best wishes,
The D&G Team
It has been a pleasure working with Rob…
It has been a pleasure working with Rob Stanley from start to finish. His knowledge and experience of our particular situation helped us find the right buyer in a matter of weeks and he helped the process along every step of the way. He’s professional, attentive and everything you’d want in your estate agent.
29 mei 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Saskia, for your wonderful review.
We’re delighted to hear Rob’s knowledge and experience helped make your sale as smooth as possible. Providing professional and attentive support throughout the process is exactly what we aim for, so it’s fantastic to know you felt so well looked after.
We’ll be sure to pass your kind words on to Rob. Thank you again for choosing Douglas & Gordon, we really appreciate your feedback.
Best wishes,
The D&G Team
Colin was the absolute best person I…
Colin was the absolute best person I could’ve hoped for to deal with the sale of my property. He was outstanding, working very hard to complete a tough and complicated sale process. Handled everything very calmly and efficiently, and always communicated really well in every step. I felt very comfortable putting my full trust in him, he is the person you need to deal with your property, there is no one better.
22 mei 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Safet, for your wonderful review.
We’re delighted to hear Colin was able to support you so effectively throughout the sale of your property. Navigating a complex sale can be challenging, so it’s fantastic to know Colin’s calm approach, clear communication and dedication made the process feel manageable and gave you confidence every step of the way.
Your trust means a great deal, and we’ll be sure to pass your kind words on to Colin. Thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
Hannah Field was great to deal with and…
Hannah Field was great to deal with and very responsive when we were dealing with a tricky transaction. Hannah worked hard with me to reach a successful conclusion and get the matter over the line for our client. Would recommend.
1 mei 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Ronna, for your kind review.
We’re delighted to hear Hannah was able to provide such responsive and proactive support throughout a challenging transaction. Working collaboratively to achieve the best outcome for clients is something we place huge value on, and we’re so pleased a successful conclusion was reached.
We’ll be sure to pass your lovely feedback on to Hannah, and thank you again for your recommendation.
Best wishes,
The D&G Team
Catalina Roncal — The Crown Jewel of London Real Estate
Having met and worked with well over 100 agents across London, I can say without hesitation that Catalina Roncal stands at the very top.
Her level of service is not merely excellent — it is genuinely next level. The professionalism, responsiveness, emotional intelligence, strategic instinct, warmth, and care she brings to every interaction should become the benchmark for agents across this city.
What makes Catalina exceptional is that she combines elite execution with authentic humanity — an incredibly rare combination in real estate. You never feel like a transaction. You feel looked after, protected, guided, and truly valued throughout the entire process.
And the truth is, her talent extends far beyond London. Catalina possesses the sophistication, presence, polish, and world-class capability to thrive in any premier global market — whether that be New York, Miami, Los Angeles, or anywhere else in the world. She has that unmistakable international-caliber quality that only the very best possess.
Thank you immensely, Catalina, for your care, professionalism, extraordinary service level, and warmth — not only as an exceptional agent, but as an exceptional human being.
Douglas & Gordon are incredibly fortunate to have you. London real estate is better because of you!
18 mei 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much for such an incredible and thoughtful review.
Your words about Catalina truly mean a great deal to us. We’re delighted to hear that her professionalism, care, responsiveness and expertise made such a positive impact throughout your experience. The way you describe feeling supported, guided and genuinely valued is exactly the standard we strive to deliver at Douglas & Gordon.
Catalina is an exceptional member of our team, and we couldn’t agree more that her warmth, dedication and calibre set her apart. We’ll be sure to share your wonderful feedback with her.
Thank you again for taking the time to write such generous words and for placing your trust in Douglas & Gordon.
Best wishes,
The D&G Team
Rob Stanley made our selling experience…
Rob Stanley made our selling experience smooth and quick, well beyond what we might have hoped for. He was realistic, responsive, attended unfussily and promptly to many details above and beyond the call of duty. He couldn't have done a faster or more professional job of selling our house, we would highly recommend Rob's representation and Douglas & Gordon.
18 mei 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much for your wonderful review.
We’re delighted to hear Rob made your selling experience such a smooth and positive one. Providing realistic advice, responsive communication and support throughout the process is exactly what we strive for, and it’s fantastic to know Rob delivered beyond expectations.
We’ll be sure to pass your kind words on to Rob, and thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
Hannah - Great Experience
Hannah was so helpful when I was buying my first flat. She was always communicative, proactive and kept me fully informed every step of the way. I wouldn’t hesitate to recommend her.
29 april 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Anna, for your wonderful review.
We’re delighted to hear Hannah was able to support you through the purchase of your first flat and kept you informed and supported every step of the way. Buying your first home is such a special milestone, and we’re so pleased Hannah could help make the experience a positive one.
Thank you for your recommendation, and we’ll be sure to pass your kind words on to Hannah.
Best wishes,
The D&G Team
Tom was extremely supportive and knowledgeable
The agent Tom was extremely knowledgable about the property and the Balham area. And was very professional when sharing information about the owners and reasons they were selling. He was very prompt in responding to us and co-ordinated repeated access to the property for us and our specialist surveyors and contractors.
This is the third time I have bought a residential property (also sold two) and Tom was the most helpful property agent I have dealt with, at no time pressurising us to make a hasty decision.
The purchase process progressed quickly, thanks to his involvement, we had completed and moved in within 4 months of making an offer.
17 april 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Stephanie, for your wonderful review.
We’re delighted to hear Tom provided such knowledgeable, professional and supportive service throughout your purchase. It’s fantastic to know you felt informed, supported and never under pressure at any stage, especially during such an important decision.
We’re also so pleased Tom helped keep everything moving smoothly through to a successful completion, and we’ll be sure to pass your kind words on to him.
Wishing you every happiness in your new home.
Best wishes,
The D&G Team
Great service from Tom Yeomanson of D&G
We were very pleased with the service provided by Tom Yeomanson of D&G. As explained at the start, Tom looked after all aspects of the dale of our house (viewings, offers, negotiations, troubleshooting, etc.) and kept us informed at all stages, even when we were overseas. With his help we achieved the asking price (higher than valuations by other agents).
17 april 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Jeremy, for your wonderful review.
We’re delighted to hear Tom provided such strong support throughout your sale and kept everything running smoothly, even while you were overseas. Achieving the asking price, especially above other valuations, is a fantastic result, and we’re so pleased Tom could help make that happen.
We’ll be sure to pass your kind words on to Tom, and thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
First class service
First class service! Very impressed, thank you Tom! D+G outperformed the dual Agent that we instructed first!
1 mei 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Tom, for your fantastic review.
We’re delighted to hear you were so pleased with the service and that we were able to deliver such a strong result for you. Feedback like this means a great deal, and we’ll be sure to pass your kind words on to Tom and the team.
Thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
Allan W. was instrumental
Allan was instrumental in the successful completion of our purchase. Due to external factors, it wasn't the quickest purchase, but he kept the process running as smoothly as it could have gone given the circumstances and he went above and beyond to make up time where possible.
We were lucky to have him during this process!
27 maart 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Kamer, for your wonderful review.
We’re delighted to hear Allan played such an important role throughout your purchase and helped keep everything moving as smoothly as possible, despite the challenges along the way. Going above and beyond for our clients is exactly what we strive for, and we know Allan will really appreciate your kind words.
Thank you again for choosing Douglas & Gordon, and we wish you every happiness in your new home.
Best wishes,
The D&G Team
Complete lack of response to multiple enquiries
(Hammersmith & Shepherd's Bush Branch)
Over a number of months, I attempted to enquire about a property that I wanted to view. I called, but the phone was never answered. I left messages, which were never responded to. I made enquiries via email and via Rightmove, again with no response. The only contact I ever received from anyone in this company was someone contacting me about arranging a valuation of my own property (which I hadn't asked for). They couldn't explain why I never received any correspondence about the property I enquired about. I've still not had an answer about it. The property is still being advertised online.
I would definitely not market a property with this company since I cannot see that they have any interest in actually showing properties to serious buyers. The complete lack of response is really very concerning, since even if the property is unavailable I would have expected them to let me know - and consider any other properties they might be able to show to me.
Extremely poor service, I have never experienced anything like this before.
Edit 17/05/26: The property is still online with no indication of being unavailable. In addition, I contacted the email as requested in the reply to my review and never received any response.
23 april 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Hi Fabian,
We’re very sorry to see that you’ve rated us 1 star and would really appreciate the opportunity to understand what happened.
Please email your contact details to contact@dng.co.uk
so we can follow up with you directly.
In the meantime, please accept our best wishes.
Best wishes,
The D&G Team
Thank you so much
Thank you so much, Allan Wegeland !!! You have been an exceptional estate agent. Your support throughout my enquiries about property in South Kensington has been truly invaluable. I’m incredibly grateful for your patience in answering all my questions, as well as for sharing your extensive expertise and knowledge.
You have also been incredibly helpful in guiding me through all aspects of managing property, which has made a real difference and given me great confidence. Your professionalism and dedication have made the entire process far more reassuring and enjoyable.
17 april 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Cass, for your wonderful review.
We’re delighted to hear Allan provided such exceptional support throughout your property journey and that his knowledge, guidance and professionalism made such a positive difference. Helping clients feel informed and confident every step of the way is exactly what we aim for.
We’ll be sure to pass your kind words on to Allan, and thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
Catalina has been super helpful and…
Catalina has been super helpful and communicative !
Process was super smooth and easy to follow!
13 april 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Thank you so much, Maxime, for your kind review.
We’re delighted to hear Catalina was so helpful and communicative throughout the process, and that everything felt smooth and easy to follow from start to finish. We’ll be sure to pass your lovely feedback on to Catalina.
Thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
Flat Purchase
Throughout the process of buying our flat Rob Stanley was a huge support. His professionalism, helpfulness and extensive knowledge was outstanding.
As first time buyers, Rob helped make the process as stress-free as possible, was on-hand to answer questions, and was always willing to show us the property. He also managed the relationship with the sellers effectively ensuring a smooth process.
Overall, our experience with Rob and Douglas & Gordon was very positive and we'd recommend using them.
27 februari 2026
Review zonder uitnodiging
Antwoord van Douglas & Gordon
Dear Luke,
Thank you for your wonderful review.
We’re delighted to hear that Rob was such a strong support throughout your purchase. Buying your first home can feel daunting, so it’s fantastic to know that his knowledge and willingness to be on hand made the process as smooth and stress-free as possible.
Your comments about his management of the relationship with the sellers and his consistent support along the way really reflect the level of service we aim to provide at Douglas & Gordon.
Thank you again for your recommendation, and congratulations on your new home — we wish you every happiness there.
Kind regards,
Douglas & Gordon
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