Easy ordering & payment and fast delivery. Price was very good compared to other online companies. Item arrived very well packaged, not even a dent in the outer box! I’m impressed, and if my hus... Toon meer
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Lees wat reviewers zeggen
Bought a new sofa - was delivered 6 weeks later - upon delivery the Cuddle Chair had an issue - Simon from the Service Dept came out - the chair was taken away and a new one ordered. In the meantime... Toon meer
The company were so helpful in the ordering process of our rug, even when the expected delivery date came and went with no goods, Downtown did their best to help me out. The delivery company used for... Toon meer
My previous sofa was from oldrids downtown and 11 years later I have just had my new sofa delivered today and I cannot be more thrilled with the quality . Staff are very helpful from the in s... Toon meer
Bedrijfsgegevens
Contactgegevens
Oldrid & Co Ltd, Downtown Stores, Gonerby Moor, NG32 2AB, Grantham, Verenigd Koninkrijk
- 03452 505502
- online@downtownstores.co.uk
- downtownstores.co.uk
4,8
Uitstekend
10K reviews
Heeft 89% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Great experience
It was a very good experience to purchase my Smeg kettle in Downtown stores. The price was reasonable, the kettle works perfectly and looks beautifully in my new kitchen. The delivery was on time
8 mei 2026
Easy ordering, quick delivery.
Easy ordering & payment and fast delivery.
Price was very good compared to other online companies.
Item arrived very well packaged, not even a dent in the outer box!
I’m impressed, and if my husband ever convinces me to buy another stupidly expensive kitchen appliance with SMEG written on it I’ll be buying it from Downtown.
8 mei 2026
Four weeks delivery as quoted.
Four weeks delivery as quoted.
Does all what it was advertised as.
24 april 2026
Excellent service
Product was exactly as advertised and expected, and arrived quickly and in perfect condition.
8 mei 2026
The company were so helpful in the…
The company were so helpful in the ordering process of our rug, even when the expected delivery date came and went with no goods, Downtown did their best to help me out. The delivery company used for larger items would be great if they could say if a delivery is held up/delayed and a rough time-am or pm could be given.
8 mei 2026
It was a lovely crystal ceiling light
It was a lovely crystal ceiling light . beautiful quality and excellant price . It was delivered well packed ,and in a good time delivery slot. Thanks very pleased.
8 mei 2026
Excellent services .
24 april 2026
We had a very good experience as usual…
We had a very good experience as usual with Downtown service was excellent we purchased a large headboard the young lady was extremely helpful in ever way delivered within 2 days excellent service highly recommended
11 mei 2026
Review zonder uitnodiging
Our favourite shop
Our favourite shop! Deliveries always on time and very professional. Very kind staff in stores and so are the delivery drivers.
14 mei 2026
Review zonder uitnodiging
Great value and service
7 mei 2026
When arrived one of the glass lights is…
When arrived one of the glass lights is broken but looked at the return policy and it’s hard work to send it back and I don’t understand why when the products are expensive
7 mei 2026
Antwoord van Downtown Stores
Good afternoon Janet,
Dear Jessica,
Thank you for your review.
I am very sorry that one of the glass shades arrived damaged.
Our standard returns policy applies to items that are no longer required; however, where goods arrive faulty or damaged, we are always happy to arrange a suitable resolution as soon as we are made aware of the issue.
In your case, we have arranged for the supplier to send a replacement shade directly to you, which should arrive within approximately 7 days. If you have not received this by the end of next week, please do let us know and we will be happy to chase this up for you.
Please accept our apologies once again for the inconvenience caused.
Kind regards,
Tracey
Downtownstores.co.uk
Bought a new sofa
Bought a new sofa - was delivered 6 weeks later - upon delivery the Cuddle Chair had an issue - Simon from the Service Dept came out - the chair was taken away and a new one ordered. In the meantime we were invited to Downtown to choose a Loan Chair. We were really impressed with the Service and recommend the Store.
11 mei 2026
Review zonder uitnodiging
Great product -our 2 year old grandson…
Great product -our 2 year old grandson loved it! On time and well packaged.
23 april 2026
delivery men were very helpful and very…
delivery men were very helpful and very polite couldn't wish for better men thank you
13 mei 2026
Review zonder uitnodiging
5 star service
My previous sofa was from oldrids downtown and 11 years later I have just had my new sofa delivered today and I cannot be more thrilled with the quality .
Staff are very helpful from the in store advisor who helped me complete my order to the customer service team and the delivery team.
Although a long 12 week wait my delivery was arranged within 2 days of my sofas arriving to store and the delivery team were efficient and friendly despite having to work in the pouring rain .
Thankyou again oldrids downtown
Would definetly recommend to anyone local who are looking for a 5 star service.
13 mei 2026
Review zonder uitnodiging
We bought 2 large rugs from Downtown…
We bought 2 large rugs from Downtown and they are fabulous. They were delivered very promptly and the quality is amazing, many thanks.
28 april 2026
Good store experience selecting our…
Good store experience selecting our mattress with good information. Delivery was excellent, kept us informed all the way. Friendly professional , thank you
12 mei 2026
Review zonder uitnodiging
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