Downtown Stores Reviews 

We bought a new bed from Downtown, superb service and knowledge from Phalen, we were very grateful for her valuable input.

Paid for delivery with set up and clearance by the team and they did a great job. I would highly recommend this service.

Product wasn’t fit for purpose and I was refused a recund

Ordered on line & collected in Store. No problems. Very happy with product & service. Thank you.

I love the curtains, they look wonderful. I worried that they would appear a little dark due to the design. They don't, they really work with the lightness of the material. Perfect fit.

The parcel arrived promptly, all in order.

The products arrived and they were fine, but I experienced a 2+ month delay in getting them.

Customer services were great my purchases were delivered on time overall great company

We were looking at buying 2 sofa's, had already been to a couple of other stores when we went to Downtown, the quality and price were good and the staff Lilia and Peter could not have been more helpful. Very pleased with the Sofa’s and the delivery, all in all great service.

Great service.. I had never heard of them before .. there was a slight issue but they fixed it at their end with absolutely no problem

I highly recommend this store. I bought a mattress from Downtown, they have a good range with helpful, friendly staff. Hiccup-free delivery too.

Helpful friendly service in store without being pushy.
Delivery and purchase was made over the phone by Helpful assistant.
Delivery was on time by two pleasant delivery men. Thanks

Gorgeous smelling diffuser….great choice of products at a great price! Very easy to order and excellent delivery…would definitely recommend and will use again very soon!!

Rug arrived much sooner than expected and was very well wrapped to prevent damage in transit.

We were really pleased with the buying of our G-Plan sofa and chair, from the initial chats with the sales assistants to the delivery and set-up.
There was no hard sell and all our needs, and wants, were considered. The sales assistants were genuine, extremely personable, and knowledgeable about the products in their department.
The delivery men were polite, friendly, and took great care with installing our purchases.

Had a issue with furniture that was resolved very quickly so very happy with Downtown Stores service

Literally one of, if not the, best customer service I have ever experienced. Personable, understanding and efficient. Had an issue with a product I purchased online. Could easily speak to a person, they were so friendly and helpful and my issue was resolved quickly. Highly recommend.

Not used it yet,looks nice ,fast delivery.

Wouldn't shop here again, we were not informed that they would only deliver to our area on a certain day, only found this out when delivery was being arranged. They suggested I leave the garden open, as if you would when it is furniture being delivered!!! After having to rearrange work to accommodate their delivery date, was informed by the man in the delivery department that if I was unable the accept the delivery the following week it would go back to the warehouse and I would have to wait another 8 weeks, we had already waited 10 weeks, he also said it was nothing to do with him and I would have to speak to the sales team if I'm unhappy! So very helpful of him. My suggestion would be to checkout their delivery date prior to placing any orders or you could always go where customer service is still valued.

Face to face service in store was excellent
Delivery team were superb

We chose a Mattress in store but ordered it online a couple of weeks later with a price match promise.
Our dealings with Tracey were first rate and she sorted delivery at a convenient time for us. We were kept updated of timings and the delivery was made efficiently at the allotted time.
Wouldn’t hesitate to use Downtown again.