Harvey Norman United Kingdom Reviews 1.936

I don't often write reviews, but the customer service recevied by Wendy in the Holywood Exchange branch of Harvey Norman on Sunday merited one. I was looking for a new matress and she went above and beyond. She was informative, friendly and made me feel valued as a customer. If only every in store experience was like this!

Saw a great offer on a speaker, chatted online to a lady who said 3 were in stock. Ordered and paid a few hours later only to get a phone call saying someone else ordered it days ago and it’s gone to them. How can you miscalculate stock only to say it’s sold out a few days ago. Not impressed tbh Forgot to mention, the woman who rang me up to cancel said it’d be weeks before there was more stock. I asked about ANY OTHER COLOUR AVAILABLE to which she replied “no” Today just 4 days later I got the same deal just a different colour Go figure…..

Ordered a PS5 Pro, and it arrived with zero outer packaging - just the retail box completely battered. There’s even a nice little rattling sound inside for added suspense. Either the distribution centre lacks common sense or Harvey Norman is trying to cheap out on packaging. Absolutely awful, don’t buy!

Grey was very helpful in my purchase yesterday, she provided enough information in order to decide which item to go for. Not only that she was very approachable and friendly. She really made the service great! Thank you Grey!

Been to the Merry Hill branch today to order our sofa, precious and Emily were amazing, explained all the options to us, made us feel comfortable in what can be a bit of an uncomfortable scenario!

Thanks to Precious & Emily, we’ll definitely be back if we need a footstool!

Just spoke to Jordan and Brad on the Harvey Norman stand very informative about the slushie machine and very professional.

I came in not expecting much. I didn't know Harvey Norman had such a great selection of electrical goods. Upon entering Garry approached us to see if we needed help.
He made the experience easy. He was knowledgable and helpful. None of the pressurised selling we had experienced from other retailers.
We left with what we needed, and at a great price. I would definitely go to H.N again, before visiting other retailers. Special thank you to Garry.
From Heather

Excellent Customer service from Mario and gabe today… purchased my iPhone with help with Mario he was knowledgeable and friendly and gabe helped me set up my phone … very happy with my experience thank you guys

All the staff we met were eager to help but not over pushy. We returned soon after our first visit and a very helpful, knowledgeable and personable assistant called Simon guided us through our purchase. We weren’t rushed and it felt good to buy something in person.

Mario at the Merry Hill branch provided exceptional service.

MacBook Neos were flying off the shelves, and I was desperate to get the blush version for my daughter before she flew back to college after Easter. I called the store, and Mario went above and beyond to help. He managed to secure the last blush model in store and arranged for it to be posted out quickly.

This was my first time purchasing from Harvey Norman, and thanks to Mario’s outstanding support, I would definitely buy from them again!

Great service, polite and friendly. Did a great job for delivery , given the lift didn’t work today. Thanks all

Guys very friendly. In and out very quick, even explain how to put the bed together

The tracking facility was great and the guys who delivered the cooker were really helpful

Mario was amazing and he was very nyc

Mario was amazing!he was very patient and was great customer service.superb

The Sales Associate was professional approachable and extremely knowledgable about the item I purchased, which was an electric oven. Gave clear information on pricing structure and delivery.

Bought a washing machine which unfortunately had a fault called them and arranged a replacement,called back to the Shop to resolve any issues ,Spoke to Garry who was so helpful in resolving any issues I had a really great guy, there extended warranties are a great price,have a look if your buying something with only 1 years Warranty a Washing machine is only £47 to extend the Warranty to another 4 years,the store is also great with lots of choice so well done Garry and Harvey Norman👍🥳

I visited the store as a passing customer and was greeted by Sophia. She was incredibly professional, answered all my questions clearly, and had such a bubbly, friendly personality. She’s really easy to talk to and made the whole experience feel comfortable. A very warm presence in the store. Also great asset to the shopping centre hope to see the store succeed

second time i been here. good service
good deal
good customer service specially JAYDEN
THANKS GUYS

I purchased an iPhone from your merry hill store this week. The service I received was brilliant. Mario helped with my choice of phone and sold me what I needed to get started. Plug etc. there was no pressure.
Mathew transferred my data to my new phone. Always polite and helpful.
My third purchase from this store. Brilliant, I hope the store does well.