Harvey Norman United Kingdom - Flagship Store Merry Hill Reviews 

Ordered a cooker that was "in stock". 3 days later they phone to say its not in stock and delivery would be 6 to 8 weeks. Waited 8 weeks 5days and it didnt show up. Cancelled order.
Selling items they dont have. Poor communication. Dont respond to emails.

The purchase of a fan during one of our heatwaves was great. The fan is excellent. However, something went wrong with the purchase and it did cause me some work to rectify it.
But I have to say the service I received from the Manager, Steve, from the store at Sutton Coldfield and then from the Manager, Nikki, from the Merry Hill store was excellent. They both took the time and effort to put things right. I can’t praise them enough.

Wanted a new tv and had no idea about any of them . Young lad Jayden was so helpfull. Explained all about them. Even carried it to the car.

I had a fantastic experience purchasing my Apple Watch from Harvey Norman Merry Hill. The Online Team was responsive, professional, and kept me informed throughout the process. The watch arrived exactly as described, well packaged, and at an excellent price that was significantly better than many other retailers.

A special thank you to the Harvey Norman Merry Hill Online Team for their excellent customer service and smooth communication. It’s refreshing to deal with a retailer that delivers on both price and service.

I wouldn’t hesitate to shop with Harvey Norman again and would highly recommend Harvey Norman Merry Hill to anyone looking for great deals and reliable customer support.

I had a great experience buying my iPhone 17 at Harvey Norman. The staff member mariah was friendly, knowledgeable, and took the time to answer all of my questions without making me feel rushed. She explained the different options clearly and made the whole purchasing process quick and easy.

Extremely good customer service from Mario the Electronics Store Manager at Merry Hill. From initial contact and assistance with a laptop to delivery I couldn't fault and would thoroughly recommend. Will be back in future

Gary helped me select a. iPad Pro. He was very polite and wasn’t pushy as I already had a good idea what I wanted. Had answers to all my questions

Tracey,helped us choose colours and design. She wasnt pushy just let us know she was there if we needed her. Lovely lady down to earth and relatable conversation throughout. I wish Tracey worked for me a credit to your organisation. Kelly and Tom

Laptop purchased had a faulty battery.Harvey Norman went as far as getting my laptop replaced when manufacturers were not doing what they should have done

Paige at Merry Hill went above and beyond to help us with the purchase of a freezer. We were travelling some distance to view one on the shop floor and, having reserved it for us, she even organised her break so she'd be available to help us when we arrived. Delivery was exactly as promised, with regular updates throughout. I'd absolutely recommend this store if this is the usual standard. All the staff were really cheerful and helpful - it makes such a difference and yet is a rare thing!

I can’t say I’d recommend this store. I bought a TV over £2000 and was told this was a special order that they would order direct from Samsung to be shipped to me. No problem I thought, since if I bought the TV direct from Samsung, they can ship it to me next day so it’s clearly in stock and available. Over 3 weeks later, I am still without TV, still without an update, and still over £2000 out of pocket. My disappointment is not only that it is taking so long, but rather with the zero updates provided to me by HN, especially after I have contacted them numerous times, and have store managers Niki and Carl cc’d in the email trail too. Date of purchase was 17th June.

Great customer service. The computer was delivered the very next day. Highly recommended!

Demi was professional, helpful, she went above and beyond to help me with my purchase. She explained everything about my purchase to me before I made a final choice to purchase.

Gab was very patient with me and reassured me that all data from my old device would be present on my new device, the set up process was smooth and seamless. His calm and professional demeanor put my at ease and allowed me to feel comfortable that the job would be completed in a competent and professional manner.

The lady Mariah who served me is really helpful, and made the buying experience for me really delightful,

10/10 experience

Friendly, helpful & knowledgeable staff. Very competitive prices.

From the start there was no pressure to buy. Advice was given and nothing was too much trouble. I spoke to Gary initially and was given a printed quote and that quote lasted for about 2 weeks which gives you time to think about it. I went back with a few more questions then decided to buy my new iPhone. I had the copy service which was done within the hour and the young man who did it also made sure I was happy with things before leaving the store. I would recommend going here initially as the service was excellent and if there’s a problem they say to go back for help. This is one store I will go to first to have a look.

Muhammad the salesman was very helpful and informative. Nothing was too much trouble for him.

Went through the merry hill to have a look at three piece suites found one and then we found Tracey who was brilliant she gave us all the info we wanted so brought one

Lovely staff , a special shout out to Gary who was super helpful . I’ll definitely be spooling at this store again .

Emily has been fantastic very attentive not pushy or over selling. She allowed us to look around in peace and then advised us of our options. She even allowed us to go outside with the colour book to see the colours properly. She is so friendly and has good knowledge of the items in store.