One star is to kind for this absolutely terrible company. Unfortunately we have to go through them each month to pay our electric bill. Every month is something else. Today the site repeatedly stated... Toon meer
Bedrijf heeft geantwoord
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Since 2021, the economy has been horrible, and I have been struggling ever since. Many companies have started charging fees to pay bills, and doxo is a safe, reliable, and dependable alternative to m... Toon meer
Bedrijf heeft geantwoord
Very friendly outgoing & willing to help get my issue taken care of in a timely manner. Tonya was very efficient making sure everything was correct and completed. Thank you Tonya you made this trans... Toon meer
Bedrijf heeft geantwoord
It’s an efficient way to pay bills, especially since outgoing mail is stolen from our mailboxes. I am just soooooo tried of dealing with theives. My identity was stolen this year. Welcome to the ste... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pay more than 120,000 billers, use any form of payment, and get free reminders so you never forget to pay a bill. doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for just $5.99 per month (plus tax where applicable). With doxoPLUS members do not have to pay fees on bank payments, and benefit from the 5 Protections of Bill-Pay: private pay™ account protection, overdraft protection, identity theft protection, late fee protection, and credit protection. Subscribers can keep an eye on their credit score with credit protection, avoid costly fees with late fee protection and overdraft protection, and safeguard their privacy and security with identity theft protection and private pay protection. Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment.
Contactgegevens
855 106th Ave NE, Suite 100, 98004, Bellevue, Verenigde Staten
- (206) 319-0097
- customersupport@doxo.com
- doxo.com
3,8
Goed
764 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Doxo is an impersonation scam.
Doxo is an impersonation scam.
Do not make any payments through this platform.
They pay to be featured as the top choice in SEO, search engine keywords.
The FTC is currently investigating their practices as they charge illegitimate fees and customer payments do not go to the original requester.
11 januari 2025
Review zonder uitnodiging
Antwoord van doxo
Hello M J,
I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you. doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account.
If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you!
Best,
Lisa
i made a payment to Washington go to go…
i made a payment to Washington go to go and a moth later got an overdue statement and hade to pay a late fee and the bill again [not using doxo] . when i contacted doxo the discovered that they paid wrong account number but wouldn't refund my money and didn't even apologize, i guess education isn't free.
27 november 2024
Review zonder uitnodiging
Antwoord van doxo
Hello b. wachter,
We appreciate the feedback—it sounds like there may be a misunderstanding. Please reach out to our customer support at https://support.doxo.com. Our team is available to live chat, and they’ll be able to help you look into this and make things right.
Thanks,
Lisa
Easy payment options
Easy payment options. Set my mind at ease!
3 januari 2025
Review zonder uitnodiging
Antwoord van doxo
Hello Tyrone,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Antwoord van doxo
Hello Regina,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
The easy way.
Such a good way to pay and keep up with your bills.
2 januari 2025
Review zonder uitnodiging
Antwoord van doxo
Hello Jimmy,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
It is an easy way to get rid of bills.
12 november 2024
Review zonder uitnodiging
Antwoord van doxo
Hello Leroy,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Paying quickly is important to me
Paying quickly is important to me
19 december 2024
Review zonder uitnodiging
Antwoord van doxo
Hello Mary,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
It’s convenient
I’ve been using doxo for quite some time, it’s an easier way of bill paying, I have zero problems and will continue to use it.
19 december 2024
Review zonder uitnodiging
Antwoord van doxo
Hello Carolyn,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Using this app save me time and the…
Using this app save me time and the hassle of trying to contact the payee to make payments.
19 december 2024
Review zonder uitnodiging
Antwoord van doxo
Hello Mark,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
I was helping my dad.
16 oktober 2024
Review zonder uitnodiging
Antwoord van doxo
Hello Tricia,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Easy peasy............
13 december 2024
Review zonder uitnodiging
Antwoord van doxo
Hello Electrical Preacher,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
DOXO charged my credit union checking…
DOXO charged my credit union checking account $185.68 on 11/18 for a bill from Bay Care Health services which was $179.40. The difference of $6.28 was a so called "delivery fee" However, it is now Dec 17, 1 month later and Bay Care has no record of any payment from DOXO in my name. I have filed a complaint with FTC and submitted a Fraud report with my credit union. They misrepresented themselves as a legitimate bill payer to Bay Care Medical. They are not a trustworthy co and the FTC has a warning and a law suit pending about them.
17 december 2024
Review zonder uitnodiging
Antwoord van doxo
Hello Colonel Royal,
We appreciate the feedback—it sounds like there may be a misunderstanding. Please reach out to our customer support at https://support.doxo.com. Our team is available to live chat, and they’ll be able to help you look into this and make things right.
Thanks,
Lisa
Doxo is a sham. Stay away.
This is a very shady company. I inadvertently used them to pay a medical bill and, like so many others here, found that they did not pay it on the date they promised. I got the digital run around when I tried to follow up with them and, as others have mentioned, have since found out they're being investigated by the FTC for their business practices. I did what you all should do too which is initiate a dispute with your credit card company and let them do the dirty work. I suspect that if they answer this review at all it will be with the same sad song so many here have encountered, ‘Gee..how did this ever happen? Must be a mix up. We’re sorry, blah, blah, blah’ and you will be returned to their digital hell while they keep your money. No thanks. Let your CC company handle it. THEY actually want to keep you as a customer! And let your local AG know too so they can make Doxo’s life as miserable as they make ours. A credit card dispute is probably the best way to proceed here.
16 december 2024
Review zonder uitnodiging
Antwoord van doxo
Hello Mr. Smith,
I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you.
doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account.
If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you!
Best,
Lisa
False Promises yet again
I have been overall satisfied with the services Doxo provide except that it appears impossible to have a new biller added to the list despite promises from customer service that they will be "in a few days" - months later I am still waiting.
1/10/25 Yet again Doxo guarantees are false promises - nothing resolved we will stop using this company in the future
14 december 2024
Review zonder uitnodiging
Antwoord van doxo
Hello Ivor,
It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to make it right! Have you tried contacting our Customer Support team, which is available on live chat at https://www.doxo.com/w/user-support/. We’d love to hear from you!
Thanks,
Lisa
I feel ripped off
I feel ripped off. Don't use this company. They are being investigated by the FTC for taking payments from customers and never paying the bill. I spent almost an hour on customer support to be told by AI chatbot "It look like your payment has not been delivered yet. Let's get you to customer care for assistance." After spending 45 minutes with Roly John from customer care, I was told all of a sudden "You're payment was already delivered but the check was not cashed yet because you processed the information to the wrong biller". My payment was processed on 10-25-2024 by DOXO to the right account number and name of the clinic which is all that was visible to me as a customer off of their website. After receiving two more bills from medical clinic, I called the clinic on 12-12-2024, and was told they never received any payment. I then paid the clinic directly via phone. Customer service rep Roly John did not provide with a copy of the supposed error I made when I asked for it. When I googled their name today, all these complaints from customers came up and the current pending FTC investigation. Don't use this company. They keep your money and charge an additional $3.99, then blame you for typing in wrong information.
12 december 2024
Review zonder uitnodiging
Antwoord van doxo
Hello Christine,
We appreciate the feedback—it sounds like there may be a misunderstanding. Please reach out to our customer support at https://support.doxo.com. Our team is available to live chat, and they’ll be able to help you look into this and make things right.
Thanks,
Lisa
$7 fee to pay a utility bill
$7 fee to pay a utility bill? That's ludicrous. The previous payment site was $1.95. Oh, but if I put out even more money, I won't have to pay the fee... You people are out of your minds. If I could have given less than one star, I would have. And you claim to be the cheapest? That's a massive crock of sh!t. It makes complete sense that you would be working with the city of Rogersville. This town is the most corrupt organization I have ever seen. The City Administrator is a convicted murderer, who was hired after his conviction. The two of you should get along swimmingly. I'm glad I at least have the choice of not working with you people. I can't wait to get out of Rogersville.
Edit: 12/20/24. Yeah, I tried that. It still told me I needed to pay for the membership to not have that ridiculous fee.
6 december 2024
Review zonder uitnodiging
Antwoord van doxo
Hello NznxnnxndnsftdAr,
We understand your concern about fees. To let you know, you can pay your bills for FREE on doxo when you pay via a linked bank account.
If you'd like more information about this payment option, you can reach out to our Customer Care team on live chat at https://support.doxo.com.
Thanks,
Lisa
Antwoord van doxo
Hello Darnisha,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Easy to use but the fees are a bit high.
1 december 2024
Review zonder uitnodiging
Antwoord van doxo
Hello John,
We understand your concern about fees. To let you know, you can pay your bills for FREE on doxo when you pay via a linked bank account!
We also have a subscription service, doxoPLUS, which allows you to pay any number of billers without an individual fee when paying directly from your bank account. At $5.99 a month, it’s an especially good deal if you pay multiple regular bills! It also offers overdraft protection, identity theft protection, credit protection, and more key features that help you pay your bills securely and guard your financial health.
If you'd like more information about either of these payment options, you can reach out to our Customer Care team at https://support.doxo.com.
Thanks,
Lisa
Enjoy not having to worry about paying…
Enjoy not having to worry about paying it on time.
5 december 2024
Review zonder uitnodiging
Antwoord van doxo
Hello Sheila,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Very easy to use and payments are…
Very easy to use and payments are received in a timely manner.
1 november 2024
Review zonder uitnodiging
Antwoord van doxo
Hello Sheila,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
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