Dragonpass Reviews 278

Surprised that Dragon Pass was accepted in smaller airports as Dehradun. Good food and friendly staff.

Nice and friendly staff.

The lady at reception was super helpful as it was my 1st visit to the Bidvest VIP lounge at OR Tambo. Food was GREAT, and it was good to relax in comfortable chairs. I would suggest that they change the time from 2 hours to boarding and not departure.

I had a great experience at Sats Singapore with Dragonpass. Clean waiting room with sufficient sofa. Great selection of food and beverages. Thank you

The gentleman at reception was super helpful as it was my 1st visit to the VIP lounge, and I was in severe pain due to a broken shoulder and just needed a comfortable place to sit and have my beanbag warmed up.

I had a great time at SH Lounge in Noibai Airport of Vietnam. Thank you so much!

We tried Maharba lounge for the 1st time using dragon pass. experience was good. Food and drinks were enough but air conditioning was broken. Fan was able to keep up even with that much crowd but it was 4am so it may have been an off peak time. space could be bigger because it can get cramped inside when full. Overall experience was good until we got left by our flight because lounges don't receive announcements of boarding times. Not sure if dragon pass and lounges are separate entities but maybe dragonpass can help lobby a process or a way to make sure passengers using lounges are informed of the boarding time or any announcements made by the airport, even just showing on a screen all boarding times so as to keep everyone aware when to start running to the gates. THIS WILL DEFINITELY IMPROVE THE CUSTOMER EXPERIENCE.

Variable from location to location! As a frequent traveler I frequently cannot get in in Changi and HKG, but Penang is always ok.
Tends to be more and more crowded over the last 2 years!

I accessed the bidvest Sky Lounge at OR Tambo International with ease, Food was fresh I didnt have enought time but had a wonderful cappuncinno and took away a muffin I will sure use the lounge access again

Super easy to use. Invited a guest and their access was slick and their experience was exceptional too.

Most of my dissapointment is due to my question at the reception if the entry is for two persons. Answer was yes and now I see that two entries were used on my membership.

Checked in to the Aspire Lounge on transit in Zurich. Was not really encouraged to enter the lounge in main building as they said it’s crowded. Finally went to the one nearer our boarding gate. Entry was limited to 3 hrs even though our transit was longer. Food variety was acceptable and staff polite. In all, it was a good experience for us. Wished that Dragonpass do not limit usage to twice a yr as I travel often.

Selections of lounges, seamless redemption process.

Offers wide selection of lounges at different airports worldwide.
However, access is not guaranteed when the lounge is fairly occupied. One can be turned away and asked to come back later at a specific time or explore other lounge.

The food was lousy and definitely not lounge standard.The Marhaba Zürich lounge close at 2000hr. My flight was 2300hr. The operation hours of the lounge is unsuitable for travel. The staff are polite and helpful.

Never had any issue with Dragon pass. Has a decent coverage, including lounges in smaller townships like Da Nang.

We had a wonderful experience at the Madinah Airport lounge, everything was excellent.
However, we were very disappointed with the Dubai terminal 3 Marhaba lounge. The lady at reception first told my wife and I we cannot enter as we were both wheelchair assisted. Thereafter, which she allowed us in when we mentioned that we could assist ourselves but used wheelchairs, for walking distance due to spinal problems. Then she never requested our wheelchairs to pick us up to go to the next gate. We had to repeatedly ask for it. Whereas all the other assisted passengers were given without requests. They also didn't have any toilet facilities for males within the lounge area, one had to go back to the main terminal, a flight downstairs, to go to the toilet.

Visited the Mahaba lounge. Entry was a breeze with Dragonpass. No fuss. Pleasant set up, generous food and beverage selections.

A nice way to start our trip! No1 Lounges in Gatwick was such a nice treat. Great setting, great food and the app made it easy to see what’s available and where, and for us all to walk-in. The team at the reception was very kind.

Not available at many airports. Usually queues to enter most lounges. Lounge quality ar the lower end compared to other lounges not available with Dragon pass. Food range and quality usually poor. Lounges often unclean. Overall not good value even for frequent traveller.