The lady at reception was super helpful as it was my 1st visit to the Bidvest VIP lounge at OR Tambo. Food was GREAT, and it was good to relax in comfortable chairs. I would suggest that they change t... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Offers wide selection of lounges at different airports worldwide. However, access is not guaranteed when the lounge is fairly occupied. One can be turned away and asked to come back later at a speci... Toon meer
We tried Maharba lounge for the 1st time using dragon pass. experience was good. Food and drinks were enough but air conditioning was broken. Fan was able to keep up even with that much crowd but it... Toon meer
Efficient entry and relaxing time before our flight. Manchester terminal 2 Escape lounge. Thanks to Mo the bar attendant who was extremely helpful and attentive. Smiling and joking with customer... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Dragonpass is your gateway to a better travel experience. We connect travellers to a global network of airport lounges, dining, Fast Track security, and lifestyle benefits — all in one easy-to-use app. Whether you're flying for business or leisure, Dragonpass gives you access to comfort, convenience, and exclusive perks at every stage of your journey. Trusted by major banks, airlines, and travel partners worldwide, we’re here to make travel smoother, smarter, and more rewarding.
Contactgegevens
Verenigd Koninkrijk
- dragonpass.com
3,9
Goed
278 reviews
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
SUPERB LOUNGE
Had a superb experience using DragonPass at Plaza Premium Lounge in Singapore Changi Airport. ✨
From the moment I entered the lounge, everything was seamless—easy access, comfortable seating, and a very relaxing atmosphere. The food selection was impressive, with a good variety of hot meals, snacks, and beverages that made the wait enjoyable.
What stood out the most was the level of comfort and convenience. It’s definitely a great way to unwind before a flight, especially after a long day of travel or meetings. The staff were also accommodating and ensured that everything was well-maintained.
Overall, DragonPass made the airport experience much more premium and stress-free. Highly recommended for anyone traveling through Singapore!
28 maart 2026
Review zonder uitnodiging
Used 2 passes for 1 visit!
I paid in advance to reserve a space in an airport lounge in Cancun. Once I got there, they weren't able to locate my reservation on their end, even though I provided them the confirmation email, so I had to use an additional lounge pass just to get in. There is no phone number I can locate to call dragonpass and I tried reaching out via the app but no response in a month and a half!
14 februari 2026
Review zonder uitnodiging
Antwoord van Dragonpass
Dear Jasmine,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience you experienced when attempting to access the lounge in Cancun International Airport, despite having a confirmed reservation. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been to use an additional lounge pass due to the reservation not being located on the lounge’s system.
We also regret that you were unable to reach us through the available support channels, and we understand the added frustration caused by the lack of timely responses.
To ensure we can investigate this matter thoroughly, we have requested your details via Trustpilot and will reach out to you directly. Our team is committed to understanding what occurred in depth, so we can address the issue as promptly as possible and prevent similar situations from happening in the future.
We appreciate your patience while we work to resolve this situation.
Best regards,
Dragonpass Customer Experience Team
Celebrity status for an OAP!
It is such a treat for me as a pensioner with very little money, as I was gifted a few passes, that have made my longer stopovers a relaxing, quiet and enjoyable experience. The ease of access, the warm welcome and the hospitality are all very much appreciated.
25 maart 2026
Review zonder uitnodiging
If you live in Manchester and travel…
If you live in Manchester and travel out of Manchester airport regularly then don’t bother with DragonPass it’s a complete waste of time you can neither pre-book a slot ( even up to 6 months ahead ) and neither can you just pitch up with your card.
Complete and utter waste of money !
28 maart 2026
Review zonder uitnodiging
Antwoord van Dragonpass
Dear Mark,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience and frustration you experienced when attempting to access lounge services at Manchester Airport. While Manchester Airport is one of the busiest airports, with consistently high demand for lounge access, we fully understand how disappointing such an experience can be, especially for frequent travellers.
We have requested your details via Trustpilot so that we can review your case in depth. Once received, our team will reach out to you directly to better understand the issue and ensure that appropriate steps are taken to address your concerns regarding lounge pre-bookings.
Your feedback is extremely valuable, and we appreciate the opportunity to investigate this matter further.
Kind regards,
Dragonpass Customer Experience Team
We had a great Lounge Experience through Dragonpass!
We had a great stay at Bidvest Premium Lounge. The access through Dragon Pass was easy and smooth.
Thank you!
25 maart 2026
Review zonder uitnodiging
Very efficient and never let me down
25 maart 2026
Review zonder uitnodiging
The entry to the bidvest lounge at o r…
The entry to the bidvest lounge at o r tambo johannesburg was seamless.
Excellent service
22 maart 2026
Review zonder uitnodiging
I thought dragon pass was great
Support sorted me out, but it took a while, I just wish they'd sort out the chat!!
I thought dragon pass was great, until things go wrong - no ability to sort, I can't seem to renew my membership / purchase, automated chat bots and no humans, a very frustrating experience within the apps / website / support.
24 maart 2026
Review zonder uitnodiging
Traveling this march 2026 can’t use the…
Traveling this march 2026 can’t use the card in naia T3,A lounge & marhaba lounge!
As well as in Naha Okinawa intl airport,even both airport have a dragon pass sign!
Only use once at Hong Kong intl airport!really disappointed !
16 maart 2026
Review zonder uitnodiging
Great Service
They had an information desk at Honk Kong near Gate 1. They directed me to the lounge , I checked in & in 5 minutes all done.
22 maart 2026
Review zonder uitnodiging
Improvement
This is the third time visiting the lounge. Notice that the lounge was quite dirty, especially the chair. Chef also have attitude towards customer. When order food, they don't even want to look at u.
Need to improve,
22 maart 2026
Review zonder uitnodiging
It was a great experience to spend time…
It was a great experience to spend time in lounge before our flight. Great and thank you
21 maart 2026
Review zonder uitnodiging
Easy Access to Bidvest Lounge at OR Tambo
What a first great experience at Bidvest lounge OR , everything is well organised and up to standard. Thank you Capitec Bank. I deserve this wonderful experience because of its amazing benefits. Cheers to Dragon pass👌. Keep it up💪
20 maart 2026
Review zonder uitnodiging
First time using DragonPass
First time using DragonPass. Pre-booked Lounge No 1 - turned out it was for the wrong terminal (same name, same airport). Reception said I had to pay an additional £20 exchange fee but I would get a refund. I emailed customer service who said read the T&Cs and they won’t refund me.
Terrible experience. More hassle than it’s worth. Won’t be using again.
15 maart 2026
Review zonder uitnodiging
Antwoord van Dragonpass
Dear Ruth,
Thank you for bringing this matter to our attention. We are truly sorry to hear about your recent experience when visiting Lounge No1.
We completely understand how disappointing it must have felt to arrive at the lounge expecting a smooth visit, only to be met with unexpected fees and conflicting information. This is certainly not the experience we want for our members, and we regret that you were left feeling let down.
In order for us to properly review what happened and provide you with accurate assistance, we will need a few more details about your visit. For this reason, we have requested some additional information from you via Trustpilot. Once received, we will reach out to you directly, so that our team could investigate the situation thoroughly and work towards a fair and helpful resolution.
Thank you again for your feedback as it is incredibly valuable, and we genuinely hope we’ll have the opportunity to restore your confidence in our service.
Kind regards,
Dragonpass Customer Experience Team
Quick and easy entry to Miracle lounge in Survanabhumi airport with DragonPass
Quick and easy entry with DragonPass. I used the Concourse D flagship location. The lounge is spacious, the Wi-Fi is reliable, and the food was much better than expected for a contract lounge. Clean showers and a good selection of beverages made my layover much more enjoyable. Definitely one of the better Miracle locations in the airport
17 maart 2026
Review zonder uitnodiging
Using Dragonpass at Bristol airport is…
Using Dragonpass at Bristol airport is a nightmare. You can only use 1 lounge which was not value for money. Food disgraceful.
9 maart 2026
Review zonder uitnodiging
Easy access no lines fast serves
Easy access no lines fast serves
11 maart 2026
Review zonder uitnodiging
Very kind greetings and service
Very kind greetings and service. Everything quick and clear.
14 maart 2026
Review zonder uitnodiging
DRAGONPASS MAKES FLYING AN EXPERIENCE
DRAGONPASS MAKES FLYING AN EXPERIENCE. HAVE USED IT LOCALLY AND INTERNATIONALLY. ALWAYS START MY JOURNEY RELAXED. THE EASY ACESS TO THE LOUNGES WHICH HAVE ALL BEEN AWESOME MAKES IT SO WORTHWHILE. . THE FACT THATYOU CAN TAKE GUESTS IN WITH YOU IS REALLY CONVENIENT. WOULD HIGHLY RECOMMEND
12 maart 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.