The lady at reception was super helpful as it was my 1st visit to the Bidvest VIP lounge at OR Tambo. Food was GREAT, and it was good to relax in comfortable chairs. I would suggest that they change t... Toon meer
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Offers wide selection of lounges at different airports worldwide. However, access is not guaranteed when the lounge is fairly occupied. One can be turned away and asked to come back later at a speci... Toon meer
We tried Maharba lounge for the 1st time using dragon pass. experience was good. Food and drinks were enough but air conditioning was broken. Fan was able to keep up even with that much crowd but it... Toon meer
Efficient entry and relaxing time before our flight. Manchester terminal 2 Escape lounge. Thanks to Mo the bar attendant who was extremely helpful and attentive. Smiling and joking with customer... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Dragonpass is your gateway to a better travel experience. We connect travellers to a global network of airport lounges, dining, Fast Track security, and lifestyle benefits — all in one easy-to-use app. Whether you're flying for business or leisure, Dragonpass gives you access to comfort, convenience, and exclusive perks at every stage of your journey. Trusted by major banks, airlines, and travel partners worldwide, we’re here to make travel smoother, smarter, and more rewarding.
Contactgegevens
Verenigd Koninkrijk
- dragonpass.com
3,9
Goed
283 reviews
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Never had an issue
Never had an issue, finding a lounge and scanning in with the QR code is easy and convenient
21 november 2025
Review zonder uitnodiging
Airports all over Asia with gym access…
Airports all over Asia with gym access is definitely or probably makes Dragon Pass the best membership among all others. Love it!
21 november 2025
Review zonder uitnodiging
Spokojenost.
21 november 2025
Review zonder uitnodiging
Smooth experience
Smooth experience, just scan QR code and I was allowed access
20 november 2025
Review zonder uitnodiging
Its great once you get in but every…
Its great once you get in but every time I try to use it I have to wait for 30 minutes or more. Mine’s free with my bank account but I’d never pay directly for it with the risk I wouldn’t get in
21 november 2025
Review zonder uitnodiging
Antwoord van Dragonpass
Dear Caroline,
Thank you for taking the time to share your experience with us.
We truly understand how frustrating it can be to wait for extended periods, especially when you are looking forward to enjoying the lounge.
Your feedback is important to us, and we sincerely apologise for the inconvenience this has caused.
To better understand the situation and work toward improving your experience, we have requested some additional details from you. This will allow us to reach out to you directly and discuss the situation in more depth.
We appreciate your patience and cooperation.
Best regards,
Dragonpass Customer Experience Team
In a few couple of months it is almost…
In a few couple of months it is almost impossible to use this membershio and go to the lounge due to the lounges being overcrowded, I even had to be on the wait list, it starts to feel like it isnt even worth it and I would have better experience in airport restaurant, very disappointed.
20 november 2025
Review zonder uitnodiging
Antwoord van Dragonpass
Dear Michaela,
Thank you for bringing this matter to our attention.
We sincerely regret the inconvenience you have experienced in accessing the lounges. We fully recognise that overcrowding and extended wait times can significantly diminish the comfort that our membership is intended to provide.
To enable us to address your concerns thoroughly, we have requested additional details from you. Upon receipt, we will contact you directly to gain a deeper understanding of the circumstances and explore the options to improve your experience.
Your feedback is invaluable in helping us enhance our services, and we appreciate your patience as we look into this further.
Kind regards,
Dragonpass Customer Experience Team
The easy interface in purchasing the…
The easy interface in purchasing the membership and the quick membership activation!
In every lounge that I go it's as easy as scan and no question asked
18 november 2025
Review zonder uitnodiging
Seamless Registration and reasonable…
Seamless Registration and reasonable spread of Drinks and Food.
16 november 2025
Review zonder uitnodiging
Smooth registration experience with QR…
Smooth registration experience with QR Code
Shower room with plenty amenities
Decent amount of beverage selection
One meal allowance from the menu
Large sofas and enough room to bring suitcases
Overall will happily use Dragon Pass again when there is a chance to
16 november 2025
Review zonder uitnodiging
Why need to renew membership
Used the purchased pass for myself even though I have a credit card pass for the Plaza Premium lounge at KLIA. Used another for my son. I did this because my membership is about to expire. I find it strange that I can't use the purchased pass when my membership is expired. I would prefer lifelong membership with requirement to purchase pass to use the lounge. I plan to rescind the membership after it expires
15 november 2025
Review zonder uitnodiging
Left feeling disappointed
Left feeling disappointed. Buffet was untidy and underwhelming. Veg curry tasted ok but lacked vegetables. Crowded and not at all relaxing. Won’t be recommending or returning until improvements are made. Not value for money.
15 november 2025
Review zonder uitnodiging
Antwoord van Dragonpass
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear that your visit did not meet expectations and overall atmosphere left you feeling disappointed. This is certainly not the standard we aim to provide.
To better understand what happened and address your concerns effectively, we have requested some additional details from you. Once we receive them, we will reach out to you directly to discuss this in more depth and work.
Your feedback is invaluable in helping us improve, and we appreciate your patience as we look into this matter.
Kind regards,
Dragonpass Customer Experience Team
Auckland Airport - Strata Lounge
Used DragonPass at Auckland Airport - Strata Lounge
Good for frequent travelers as lounges provide a quick recharge for connecting flights.
15 november 2025
Review zonder uitnodiging
Istanbul, Hong Kong, Taipei
I used three partner lounges for my Far East trip:
Istanbul: It was very, very crowded. Since the partner lounge accepts many credit card applications, I was able to get in just a few minutes before my flight after a long queue.
Hong Kong: Very small buffet and no international food at all.
Taipei: A complete disappointment. If you want to spend your money on nuggets and apples, you can go in.
2 november 2025
Review zonder uitnodiging
pleasant experience with Dragon Pass
verification at entrance to lounge is efficient and fast using QR code scan and boarding pass check. Food an beverage is reasonably stock with good crowd control despite tight on seats
13 november 2025
Review zonder uitnodiging
Cancun Terminal 3
Although there was a long line at terminal 3 in Cancun's lounge the overall experience was great. Being able to remove oneself from the busy airport and find a comfortable seat was great. The food was really good.
13 november 2025
Review zonder uitnodiging
First time to use dragonpass
First time to use dragonpass
Super excellent and wonderful staff.
They were patient and kind in helping me out get the barcodes he he...
Will most definitely use dragonpass again
12 november 2025
Review zonder uitnodiging
I always get to enjoy the benefits hy…
I always get to enjoy the benefits hy Dragon pass. Keep up the good works
8 november 2025
Review zonder uitnodiging
My experience in Mastercard® Lounge…
My experience in Mastercard® Lounge Prague was not a good experience. The staff only let in people with special Master credit card which I own but the rest of my family does not so we wanted to use Dragonpass for them to enter the lounge, but they did not let them in because at the time they did not accept it. Staff was not really nice and it was not the first time this has happened to us. We also had a chance to experience lounge in Zurich called Aspire where everything was briliant, staff was nice, food was good, etc. In my opinion Dragonpass is no longer a priority in Prague and sadly starting to be useless.
26 oktober 2025
Review zonder uitnodiging
Antwoord van Dragonpass
Thank you for sharing your recent Lounge experiences with us.
We sincerely apologise for the inconvenience at the Mastercard® Lounge in Prague Airport and regret that your Dragonpass membership could not be used for your family’s entry.
We appreciate your positive feedback on the Aspire Lounge in Zurich as it helps us understand what works well and where we need to improve.
To address this properly, we have requested additional details from you so we can reach out to you directly and discuss the matter further.
Thank you again for bringing this to our attention.
Best regards,
Dragonpass Customer Experience Team
Worst lounge at Changsha…
Our first experience at Changsha Terminal 2 “First Class” lounge was a disaster!!!
No Hot food or snacks!!
Only small varieties of cup noodles and biscuits and soft drinks
How to appease a hungry traveler after braving the very thorough and cumbersome custom checking!!!!!
I could have spend happy money on the hot food next door !!
Wasted totally my time and slot!!!
Bad Very Bad !!!
7 november 2025
Review zonder uitnodiging
Antwoord van Dragonpass
Thank you for sharing your feedback regarding your recent Lounge visit.
We sincerely apologise for the inconvenience and disappointment caused by the limited food options during your stay, and we understand how frustrating this must have been after a long and thorough customs process.
To better understand the situation, we have requested additional details from you so that we can reach out to you directly.
We truly appreciate your patience and the time you took to bring this to our attention.
Warm regards,
Dragonpass Customer Experience Team
Limited choices of food.
6 november 2025
Review zonder uitnodiging
Antwoord van Dragonpass
Thank you for sharing your experience with us. We value your feedback regarding the limited food options and regret any inconvenience this may have caused.
To assist us in addressing this matter, we kindly requested additional details from you so we can reach out to you directly and review the situation thoroughly.
Thank you again for bringing this to our attention.
Kind regards,
Dragonpass Customer Experience Team
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