I have been using Drake Software for 17+ years and this is the worst support team I have ever seen. The Securefilepro portal team/ Refund Department also does not issue credits for bil... Toon meer
Bedrijf heeft geantwoord
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Drake user for 30+ years. Great when owned by Drake family, gone downhill somewhat after buy out. Program froze up a lot this year, telephone help is mostly useless, voice mail from hell is time con... Toon meer
Bedrijf heeft geantwoord
Drake user since 2007/2008. The usability gets easier each year. New features such as the portal, workflow, and DrakePay have been added in recent years to streamline and save time. Of course these... Toon meer
Bedrijf heeft geantwoord
Price is getting insane Features cut, price doubled support is now terrible Live agent use to answer in 3 rings, now 3 min with robot before you get an untrained agent Price remained stable for 3... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services. Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options. Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security. From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software
Geschreven door het bedrijf
- Helping tax professionals prepare for filing season and beyond.
- Year after year, Drake Software is recognized for reliability, customer support, and product value. You can take advantage of dependable e-filing and innovative software solutions with our early season discounts! Curious about Drake Software? Our dedicated sales team travels nationwide from April thru November, demonstrating the streamlined process and functionality. Also, they’re available to answer questions. If you want to stay on top of the latest IRS news and business strategies for tax preparers, be sure and follow our Taxing Subjects blog. We aggregate the latest tax industry and IRS news, cover industry software and technology, provide downloadable resources, and outline business strategies employed by successful preparers. TaxingSubjects® is published and distributed by Drake Software and located at https://www.drakesoftware.com/blog.
Contactgegevens
111 Technology Drive, 28734, Franklin, Verenigde Staten
- 828.524.8020
- drakesoftware.com
3,6
Gemiddeld
508 reviews
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Drake software is Worth a Time Investment
I have found Drake software intuitive and easy to use - but KIM all software comes with a steep initial learning curve, excellent customer service, feature-rich (multiple ways to do automated billing, scheduler, organizers for clients, etc), a useful and helpful video library, and more. As a CPA who has used different tax software over 40+ years of practice, I have zero complaints with Drake.
15 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
David, we appreciate you taking the time to leave a review. It’s great to hear that the features, flexibility, and available resources like the video library have helped make the investment worthwhile over time.
Reality Check
First, any professional who thinks any software is more than a calculator is fooling themselves. Any software, their guarantee is that it can add and subtract. DRAKE like any other software evolves with the tax code and yes, it doesn't do some things (some of those restrictions come directly from the government entities). And, if you think the customer service reps should know everything about every issue with the Fed, 50 states, plus territories, and local forms, you are fooling yourself. Drake customer service does a GREAT job. And, yes the price went up, but it is still relatively affordable. However, they changed their unlimited package to unlimited personal and an add on for business returns and they didn't make that clear for this most recent season. I had to purchase business returns.
15 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Kerrie, we’re grateful you took the time to share this feedback. Your perspective on how tax software fits real-world practice, and your recognition of our support team, means a lot. We hear you on clarity around unlimited personal returns versus business returns and the add-on for business work; feedback like yours helps us communicate packaging and options more clearly for preparers in the seasons ahead. If you’d like to walk through your account or licensing options with someone directly, our team would be glad to connect with you one-on-one at (828) 524-8020 or Support@DrakeSoftware.com.
Worst year ever
Worst year ever. 2025 was absolutely horrible with Drake, especially non 1040 returns. The software was so slow, would freeze or crash, and don’t even bother calling to ask Drake about it. They will blame your setup, even though it’s the same setup you’ve run with them for years. I know it’s not our setup because I could open 2024 Drake, and it worked great, but 2025 was extremely slow. I think it has to do with their new workflow hub that was useless.
Drake was always considered a popular software option, especially for the price point. With the amount of issues we’ve incurred the last two years, and the price being more than double what it once was, we’re looking into other options.
15 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for sharing your experience, William. We’re sorry to hear how challenging this past year has been, especially with performance issues on non-1040 returns.
We understand how frustrating it is to deal with slow speeds, freezing, and crashes, particularly when your setup hasn’t changed and you’ve had better performance in prior years. Your concerns about the workflow hub and the impact it’s had on usability are also important, and we hear how that’s affected your confidence in the software.
We’d like the opportunity to look into what you’re experiencing and see how we can help improve performance. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review your setup and escalate any underlying issues.
We appreciate your feedback and the time you’ve spent sharing it.
I can't say enough good things.
Drake provides a great product that is accurate, priced reasonably and easy to use. The service, although not needed much, is exceptional. The person that answers my call is the person that cheerfully solves my problem or answers my question. Drake obviously cares about its clients.
18 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Steve, thanks for sharing this with us. It’s great to hear that the ease of use and responsive support have made your experience a positive one when you’ve needed assistance.
Drake is FANTASTIC!!!
Drake is FANTASTIC!!!! I am an 84 year old practioner (CPA) three years into semi retirement (Kept only my tax practice). Switched to DRAKE in 2024 after 30+ years
paying outrageous sums to CCH Prosystemfx. Should have made the switch years ago.
Drake was esy to convert over, ease of use is wonderful, support has always been there for me in real quick time, and price is amazing
THANK YOU DRAKE
15 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Jeffrey, we appreciate you taking the time to leave a review. Switching after so many years is no small decision, and it’s great to hear that the transition and overall experience have worked well for you.
Drake Desktop usage.
I've used Drake for many years, and with each improvement the service is less easier to maneuver and more complicated. They are now using a comment after each help, and the survey takes too long and keeps the preparer from working with the client on a timely basis.
With this being said Drake customer service is the best.
18 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Mary, thank you for your feedback and for being a long-time user. We appreciate you sharing your perspective and will share it with our internal teams. It’s great to hear that our customer service continues to be a strong point in your experience.
I have been using Drake for years for…
I have been using Drake for years for my small tax practice.I am extremely please at how easy itis to use, its depth of preparation tools, and the VERY EXCELLENT customer service.
15 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Larry, thanks for taking the time to share this. We’re glad to hear that the ease of use, depth of tools, and support have all contributed to a positive experience for your practice over the years.
nice program for the cost
For the Price, it is a very nice program, but It times you out after 30 minutes which I find very annoying. If I'm delaing with client emails or doing my own record keeping such as scanning or inputting my bookkeeping I have to make sure an dopen a client or something just so I don't get locked out. Other than that I't a good program for the cost.
17 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for taking the time to share this, Jean. We’re glad to hear the program has been a good fit for the price and continues to work well for your needs overall.
We appreciate you pointing out the timeout behavior during your workflow. Balancing tasks like client communication and bookkeeping alongside return prep can make that more noticeable.
If you’d like to review any settings or talk through ways to manage that more smoothly, our team is available at (828) 524-8020 or Support@DrakeSoftware.com. They’re happy to help.
I have been a Drake user for over 20…
I have been a Drake user for over 20 years, this was the worst year I've ever had.
If Lacerte wasn't so expensive I'd be with them.
17 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for sharing this with us, Daniel. We’re sorry to hear this was your worst experience after more than 20 years with Drake.
We understand how frustrating it is when a product you’ve relied on for so long doesn’t perform the way you expect. That kind of change can make it difficult to feel confident heading into a busy season, especially when you’re comparing other options.
We’d appreciate the chance to talk through what didn’t work well this year and see how we can help. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review your experience and assist further.
Your feedback means a lot, especially given your long history with us.
Tech support is not great
Tech support is not great. Support people are evidently reading the Drake information that I can find online. I need to demand to a more knowlagable support person (next level) I very rarely call as I can do my own research but when I do I need someone who knows taxes and the program.
This season was rough enough without having forms approved IE: 1040ES and others.
I have thought about moving to another program after using Drake since 2014.
17 april 2026
Antwoord van Drake Software
Thank you for sharing your experience, Leslie. We’re sorry to hear this season has been so frustrating, especially when you needed more knowledgeable support and didn’t feel you were getting it.
We understand how important it is to reach someone who can go beyond basic guidance, particularly when you’ve already done your own research. Having to push for higher-level support and dealing with delays like form approvals only adds to the challenge during an already demanding season.
We’d appreciate the chance to connect you with the right team and review your concerns in more detail. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can escalate this and provide the level of assistance you’re looking for.
Thank you again for your feedback.
DrakeSoftware is accurate and user…
DrakeSoftware is accurate and user friendly.
If you do have questions, their support is second to none in my experience
17 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for sharing your experience, Louella. We’re glad to hear the accuracy and ease of use have stood out for you. It’s also great to know that when questions come up, the support has been consistently helpful.
Drake is great!
Drake is great!
Easy to use, good pricing structure, and EXCELLENT customer service. The UI isn't super polished, but it's efficient and effective (especially for a sole preparer).
17 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for sharing your experience, Bruce. We’re glad to hear the ease of use, pricing, and customer service have all worked well for you, especially as a sole preparer. It’s also great to hear that the efficiency of the interface supports your workflow, even if it keeps things simple.
Drake provides everything I need without gouging, price-wise. Excellent company.
Drake is an excellent tax software at an accessible price. I really appreciate being able to purchase returns as I need them without having to come up with an outrageous sum of money up front.
17 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for taking the time to share this, Christine. We’re glad to hear the pricing flexibility has worked well for you, especially being able to purchase returns as needed.
That kind of approach can make it much easier to manage costs without a large upfront commitment.
It is very helpful and easy to use when…
It is very helpful and easy to use when you have fully knowledge of what are you doing. To have the best experience it is necessary to read the manual and to take advantage of any free classes or pay for them if necessary.
17 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for sharing your experience, Jesus. We’re glad to hear you’ve found the software helpful and easy to use once you’re familiar with it.
You make a great point about taking advantage of the available resources like the manual and training options. That preparation can really help users get the most out of the program.
I have used Drake for many years…
I have used Drake for many years strictly for tax preparation. The add-on products are a waste of time for me. The program works very well. I rarely have to call tech support. Most input is very intuitive. However, tech support has declined in recent years. I usually end up hanging up and figuring it out myself. Support techs are using some kind of AI search engine, and the responses have been idiotic.
17 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for sharing your experience, Hal, and for your many years of using Drake for tax preparation.
We’re glad to hear the program continues to work well for you and that the workflow feels intuitive overall. That kind of consistency is important, especially when you’re handling returns day in and day out.
We also appreciate you calling out your recent experiences with support. If you’d like to connect with the team directly, you can reach us at (828) 524-8020 or Support@DrakeSoftware.com, and they’ll be happy to assist.
DRAKE HAS EXCELLENT SUPPORT STAFF
DRAKE HAS EXCELLENT SUPPORT STAFF.
The program is user friendly and has many add on options.
17 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for sharing your experience, Fern. We’re glad to hear the support staff has stood out and that the program feels user friendly for you. It’s also great to know the add-on options have been useful in supporting your work.
Antwoord van Drake Software
Thank you for sharing your feedback, Ross. We’re glad to hear the product and pricing have been a good fit for you.
Antwoord van Drake Software
Thank you for sharing your experience, Tony. We’re happy to hear the live support has been helpful when you’ve needed it.
24 Years of Satisfaction
I’ve been a Drake customer since 2012, and it continues to stand out for both its simplicity and capability. Transitioning from my previous software was seamless, and the program has remained easy to use without sacrificing robustness. Whether preparing personal or business returns, Drake handles it all effectively.
Customer service has also been a strong point in my experience. While I’ve seen some comments about changes over the years, I personally haven’t been disappointed. Most of the time, my issues are resolved immediately after I call and share the return. In the rare cases where it takes longer, the wait is brief, and I’ve never had a problem go unresolved.
After comparing other options on the market, I still find Drake to be the most economical choice for small to midsize practices.
17 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for taking the time to share this and for being with Drake since 2012. We’re glad to hear the transition was seamless and that the balance of simplicity and capability has continued to support both your individual and business returns.
It’s also great to know your experiences with support have been consistent and helpful when you’ve needed it. Having issues resolved quickly can make a big difference during the season.
We appreciate you highlighting the value as well. Finding a solution that fits both workflow and cost for a small to midsize practice is important, and it’s good to hear Drake continues to meet those needs.
Tax Preparer using Drake for over 20 years
I have been a sole proprietor tax preparer for 50 years. Drake was getting very expensive with the cost per return method. The one user unlimited returns option allows me to service my senior clients and keep my rates withing their budgets. Having used Drake for over 20 years, I am happy with the software. It could be better in certain ways, but overall I am pleased with it..
17 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for sharing your experience, Andrew, and for your many years in the profession.
We’re glad to hear the unlimited return option has helped you continue supporting your clients while keeping your pricing manageable. That kind of flexibility can make a real difference, especially for a sole practitioner.
It’s also great to know the software has remained a solid fit for you over the years, and we appreciate you sticking with Drake.
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