I have been using Drake Software for 17+ years and this is the worst support team I have ever seen. The Securefilepro portal team/ Refund Department also does not issue credits for bil... Toon meer
Bedrijf heeft geantwoord
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Drake user for 30+ years. Great when owned by Drake family, gone downhill somewhat after buy out. Program froze up a lot this year, telephone help is mostly useless, voice mail from hell is time con... Toon meer
Bedrijf heeft geantwoord
Drake user since 2007/2008. The usability gets easier each year. New features such as the portal, workflow, and DrakePay have been added in recent years to streamline and save time. Of course these... Toon meer
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Price is getting insane Features cut, price doubled support is now terrible Live agent use to answer in 3 rings, now 3 min with robot before you get an untrained agent Price remained stable for 3... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services. Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options. Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security. From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software
Geschreven door het bedrijf
- Helping tax professionals prepare for filing season and beyond.
- Year after year, Drake Software is recognized for reliability, customer support, and product value. You can take advantage of dependable e-filing and innovative software solutions with our early season discounts! Curious about Drake Software? Our dedicated sales team travels nationwide from April thru November, demonstrating the streamlined process and functionality. Also, they’re available to answer questions. If you want to stay on top of the latest IRS news and business strategies for tax preparers, be sure and follow our Taxing Subjects blog. We aggregate the latest tax industry and IRS news, cover industry software and technology, provide downloadable resources, and outline business strategies employed by successful preparers. TaxingSubjects® is published and distributed by Drake Software and located at https://www.drakesoftware.com/blog.
Contactgegevens
111 Technology Drive, 28734, Franklin, Verenigde Staten
- 828.524.8020
- drakesoftware.com
3,6
Gemiddeld
508 reviews
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I have been using Drake Software for…
I have been using Drake Software for 17+ years and this is the worst support team I have ever seen.
The Securefilepro portal team/ Refund Department also does not issue credits for billing errors that are associated with open IT tickets issues.
This is the first year I am really considering leaving Drake due to the merger that occured and these people do not care about the customers.
They only care about inurement and that is sad to say. I always recommend Drake Software to others but I will no longer do that.
I am very unsatisfied with the pricing, support, refund and accounting department.
I loved Drake before this merger they really took care of us in the best way. I can no longer say that!
The 2 star is for the software itself , thats the only thing they have going but I pray for you if assistance is needed.
28 juli 2026
Review zonder uitnodiging
Antwoord van Drake Software
Hi TC,
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experiences with our support, SecureFile Pro portal, billing, and refund process have left you feeling this way, especially after being a Drake customer for more than 17 years. We understand how disappointing it is when the level of service you've come to expect doesn't match your experience.
We'd appreciate the opportunity to learn more about what happened and see how we can help. Please contact our Support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review your concerns, including the open IT ticket and billing issues, in more detail.
We truly appreciate your many years with Drake and your honest feedback. It helps us identify where we need to improve, and we hope we'll have the opportunity to restore your confidence in us.
Great software
Great software. Customer service used to answer the phone faster like under 2 minutes. Now the customer call sets on hold for 20 to 45 minutes.
13 juli 2026
Antwoord van Drake Software
Thanks for taking the time to share your feedback with us, Jonathan!
We're so glad to hear you've had a great experience with the software. It's wonderful to know it's been a reliable part of your work. We also appreciate you pointing out the longer phone wait times. We understand how important it is to reach support quickly, especially during a busy tax season, and your feedback helps us continue improving. Thanks again for your review and for being a valued part of the Drake community.
:::
Antwoord van Drake Software
Thank you for your review, Carlos!
We're grateful for your kind words about our customer service and technical support teams. It's great to hear that having knowledgeable assistance when you need it has made such a positive difference in your experience.
Thank you for choosing Drake Software and for taking the time to share your feedback. We appreciate your support, Carlos!
I like Drake software with some exceptions
I found the ordering process frustrating with the payment system changing the credit card information to a card number I did not recognize. I was successful by exiting the website and logging in again and turning off the credit card autofill feature.
15 juni 2026
Antwoord van Drake Software
Thanks for taking the time to share your feedback with us, James.
We're glad to hear that you like Drake Software overall. We understand how frustrating it can be when the ordering process doesn't go smoothly, especially when unexpected credit card information appears during checkout. We appreciate you sharing the workaround that helped you complete your order by logging in again and disabling the autofill feature.
Your feedback is valuable and helps us better understand the experience our customers have. If you'd like to discuss this further or need any assistance, please reach out to our support team at (828) 524-8020 or Support@DrakeSoftware.com.
Thank you again for your review, James.
I would like to see a true web-based…
I would like to see a true web-based program that was not pay per return based.
15 juni 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for sharing your feedback with us, Gary.
We appreciate hearing your perspective and understand your interest in a true web-based solution that is not pay-per-return based. Suggestions like yours help us better understand what customers are looking for as technology and business needs continue to evolve.
We're always listening to customer feedback as we evaluate future enhancements and offerings. If you'd like to share additional details about what features or functionality would be most valuable to you, we'd welcome the conversation. You can reach our team at (800) 890-9500.
Thank you again for taking the time to leave a review, Gary.
THIS IS MY FIRST YEAR USING DRAKE…
THIS IS MY FIRST YEAR USING DRAKE SOFTWARE AFTER USING PROSERIES FOR 25 YEARS. THE PRICE IS RIGHT BUT CUSTOMER SUPPORT IS TERRIBLE. THEIR RESPONSE TIME IS GOOD BUT THEIR SUPPORT STAFF IS COMPLETELY UNKNOWLEDGABLE. THE BILLING SIDE OF THE PROGRAM IS VERY UNUSER FRIENDLY. NEGOTIATING STATES' DATA ENTRY WITH FEDERAL DATA ENTRY IS A NIGHTMARE. THERE ARE JUST TOO MANY PROBLEMS WITH THIS PROGRAM.
10 juni 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for taking the time to share your feedback, Debbie.
We're sorry to hear that your first year with Drake Software has been frustrating. Transitioning after 25 years with another tax preparation platform is a significant change, and we understand how challenging it can be when workflows, billing processes, and state-to-federal data entry do not feel intuitive. We’re especially concerned to hear about your experience with our support team, as receiving knowledgeable assistance is an important part of making that transition successful.
We would appreciate the opportunity to learn more about the specific issues you've encountered and help address them. Please contact our Support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review your concerns in greater detail and work toward a resolution.
Thank you again for your honest feedback. Your experience helps us identify areas where we can improve and better support tax professionals like you.
Support Staff is outstanding
Support Staff is outstanding! You always speak to someone immediatley and they work with you until your issue is resolved.
18 maart 2026
Antwoord van Drake Software
Thank you for sharing your feedback, Madlyn.
We're delighted to hear that our Support team has been outstanding in your experience. Being able to reach someone quickly and have them stay with you until an issue is resolved can make a real difference, especially during busy times.
We're glad that level of support has been valuable to you, and we appreciate you taking the time to recognize our team.
Thank you for your kind words and for sharing your experience with us.
THE AMOUNT THAT WAS CHARGED WAS…
THE AMOUNT THAT WAS CHARGED WAS INCORRECT I APPLIED FOR THE PRIOR YEAR PLAN AND SAVE THE $300 FOR THE EARLY MAY 31 RENEWAL. BECAUSE IT WAS TOO LATE (ACTUALLY 11:30 PM) THE ACTUAL AMOUNT CHARGED $3,844.00 IS TOO MUCH; I WAS EXPECTING THE REGULAR UNLIMITED PLAN WHICH WAS SUPPOSED TO BE AROUND 2,880.00...I'D LIKE THIS MISTAKE TO BE CORRECTED SO THAT I GET BACK THE EXCESS AMOUNT CHARGED TO MY CCARD. THANKS IN ADVANCE FOR YOUR ATTENTION AND UNDERSTANDING TO THIS MATTER THANKS
31 mei 2026
Antwoord van Drake Software
Thank you for taking the time to share your feedback, Jose.
We're sorry to hear about the confusion regarding your renewal purchase and the amount that was charged. We understand how frustrating it can be when the final charge does not match your expectations, especially when you were planning to take advantage of an early renewal offer.
We would like the opportunity to review your account and the details of your purchase. Please contact our Sales team at (800) 890-9500 so we can look into the matter and assist you further.
Thank you again for bringing this to our attention, Jose.
Ok but the price keeps increasing
Ok but the price keeps increasing. I will look for a new provider next year.
31 mei 2026
Antwoord van Drake Software
Thank you for sharing your feedback, Carlayon.
We're sorry to hear that the increasing cost of the software has left you considering other options. We understand how important pricing is when evaluating the value of a product year after year, and we appreciate you being candid about your experience.
We would welcome the opportunity to discuss your concerns and review the options available to you. Please contact our Sales team at (800) 890-9500 so we can better understand your situation and answer any questions you may have.
Thank you again for taking the time to leave a review.
Antwoord van Drake Software
Thank you for your review, Dorothy.
We're glad to hear that you've had a good support experience. Having reliable assistance when questions come up is important, and we're pleased that our team has been able to help when you need it.
Thank you for taking the time to share your feedback with us.
Software is good …
Software is good however last 3 years customer service is spotty to the point it’s almost non existent The drake response to my review proves my point. They replied a response that has nothing to do with my post.
30 mei 2026
Antwoord van Drake Software
Thank you for taking the time to share your feedback, Jose.
We're sorry to hear about the confusion regarding your renewal purchase and the amount that was charged. We understand how frustrating it can be when the final charge does not match your expectations, especially when you were planning to take advantage of an early renewal offer.
We would like the opportunity to review your account and the details of your purchase. Please contact our Sales team at (800) 890-9500 so we can look into the matter and assist you further.
Thank you again for bringing this to our attention, Jose.
I absolutely love Drake Tax
I absolutely love Drake Tax, especially the portal. It has made tax season less stressful and has allowed my firm to expand.
31 mei 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for sharing your feedback, Angela.
We're thrilled to hear that you love Drake Tax, especially the portal. Knowing that it has helped make tax season less stressful and supported the growth of your firm is incredibly rewarding. When tools help simplify processes and create opportunities to expand, it can make a meaningful difference.
Thank you for your kind words and for taking the time to share your experience with us.
Flawless Renewal process.
31 mei 2026
Antwoord van Drake Software
Thank you for your review, Dhurup.
We're delighted to hear that your renewal process was flawless. Having a smooth and straightforward renewal experience helps you get ready for the upcoming tax season with confidence, and we're glad it was such a positive experience for you.
Thank you for taking the time to share your feedback with us.
I don't like the new rates
I don't like the new rates. Your cost is getting out of hand. I will really be looking to replace you next year.
31 mei 2026
Antwoord van Drake Software
Thank you for sharing your feedback, Charles.
We're sorry to hear that the recent pricing changes have left you reconsidering your options. We understand how important cost is when choosing tax software, and we appreciate your honesty about your experience.
We would welcome the opportunity to discuss your concerns and better understand your perspective. Please contact our Sales team at (800) 890-9500 if you'd like to speak with us about your account and available options.
Thank you again for taking the time to leave a review, Charles.
I have used Drake software for 15…
I have used Drake software for 15 years. The 2025 Drake software had so many errors! I had to verify almost 200 Utah returns and amend 100 Utah returns! That is absolutely unacceptable! All of the time I spend verifying, amending and notifying clients about their returns and I was told I would not receive any compensation for Drake's errors!
15 mei 2026
Antwoord van Drake Software
Thank you for taking the time to share your feedback, Cheryl.
We understand how frustrating it must have been to spend significant time verifying nearly 200 Utah returns, amending 100 returns, and communicating those changes to your clients. We recognize the impact that software-related issues can have during an already demanding tax season, and we are sorry to hear about your experience.
Thank you again for sharing your feedback with us.
Excellent Software and Outstanding Support
Drake Software continues to be my go-to tax software year after year for over 20 years now. It is reliable, easy to use, and helps me prepare returns efficiently and accurately. The customer support is excellent and the value is hard to beat. You will never find this support in any other software, This is why I come back year after year. Renewing was an easy decision!
30 mei 2026
Antwoord van Drake Software
Thank you for sharing your feedback, Kimberly.
We're honored that Drake has been your go-to tax software for more than 20 years. It's wonderful to hear that the software's reliability, ease of use, and efficiency have continued to support your work year after year.
We're especially grateful for your kind words about our customer support team. Knowing that the support you receive keeps you coming back each year means a great deal to us. We're also glad that renewing was an easy decision and that you've found value in both the software and the service.
Thank you for your continued trust and for taking the time to share your experience with us.
2026 tax filing season was sadly the…
2026 tax filing season was sadly the worst customer service year compared to my 19 years of Drake use. It appears your efforts to consolidate support have left so many of us on a longer phone call without results.
Regarding this transaction for repurchase- it took 3 trys to get my order processed? Maybe overload?
31 mei 2026
Antwoord van Drake Software
Thank you for taking the time to share your feedback, Celene.
We're sorry to hear that the 2026 filing season did not reflect the level of service you had come to expect after 19 years with Drake. We understand how frustrating it can be to spend extra time on support calls without getting the resolution you need, and we also recognize the inconvenience of having to make multiple attempts to complete your repurchase transaction.
We appreciate your long-standing loyalty and would welcome the opportunity to learn more about your experience. Please contact our Support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review your concerns and better understand what occurred.
Thank you again for your feedback, Celene.
Drake Software is user friendly
Drake Software is user friendly, but what I like best about Drake Software is their customer support. I have been with Drake since 2012 and I never have to wait on hold for assistance or an answer to a question. Someone is always their to answer my calls. The support personal are all friendly and professional and happy to help you. Drake is a A++ firm and I highly recommend them.
31 mei 2026
Antwoord van Drake Software
Thank you for sharing your feedback, Charles.
We're honored that you've been with Drake since 2012. It's especially meaningful to hear that our customer support team has been the highlight of your experience. Being able to reach someone quickly when you have a question and receive friendly, professional assistance can make a real difference during a busy tax season.
We appreciate your kind words about our team and are glad that the user-friendly software and responsive support have helped earn your trust over the years.
Thank you for your recommendation and for taking the time to share your experience with us.
The prices increases and fees for every…
The prices increases and fees for every additional feature.
30 mei 2026
Antwoord van Drake Software
Thank you for sharing your feedback, Sol.
We're sorry to hear that the pricing and additional feature fees have left you dissatisfied. We understand that cost is an important factor when evaluating software, and we appreciate you taking the time to let us know how you feel.
We would welcome the opportunity to discuss your concerns and answer any questions about pricing and available options. Please contact our Sales team at (800) 890-9500 so we can better understand your experience.
Thank you again for your feedback.
The company offers excellent service
The company offers excellent service. Prices of the tax package has gone up but it is understandable. Everthing is going up.
30 mei 2026
Antwoord van Drake Software
Thank you for your review, Mary Jane.
We're glad to hear that you've had an excellent service experience. Reliable support and service are important, and we're pleased that they've been a positive part of your experience with Drake.
We also appreciate your understanding regarding pricing changes. Your continued trust means a great deal to us, and we're grateful that you've taken the time to share your perspective.
Thank you for your kind words and for being part of the Drake community.
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