Drift Reviews 

Hard to cancel

I asked Drift to cancel my subscription on June 26, 2026, just minutes after my first order. Support replied within a minute asking for my details to locate the account, and I sent my name and address right away. On July 10 I followed up asking them to confirm the cancellation and never got a response.

On September 26, Drift charged me $60 for a new order anyway. When I contacted them, they confirmed the subscription was now cancelled but refused to refund the order because it was "already processing." That order should never have been placed.

The cancellation process is email-only (there's no way to manage frequency or cancel cleanly yourself) and their replies arrive within seconds, which suggests they're automated templates rather than anyone reading your request.

If you order, expect to be enrolled in a subscription which you cannot cancel until after they have squeezed every dollar they can get out of you—customer experience be damned.

When i got it I loved the smell but it went away after about a week. These are no different than the little tree air freshener that you can buy any place.

This company actively lies on social media claiming you can purchase the product without a subscription but its own website and customer service confirm this is not possible. This has also been raised several times to them on social media and they refuse to engage.
Amazon do sell some scents for those in the UK which would not require a subscription but they do not have all scents and are double the price (even outside of sale) advertised on drift.co

I ordered two drift home scents for a total of nearly $50. Neither of the scents were delivered, and they opted to send replacements. The replacements arrived broken and were two random scents I didn’t order. I’ve contacted customer service and have waited over a week for a response. Do not give this company your money.

The metal grip has ruined my viser , on removing it it’s screwed up the material. Very unhappy

Very difficult to cancel the subscription. Bad customer service.
Not recommended

Ordered a car air freshener, still waiting for after a month for it to arrive. 2-5 days advertised when purchasing.
Automatically signed me to a subscription with them, no mention when looking to buy a one off.
Buy the looks of it, if I stay as subscriber (that I'm not)I will have my second set sent out before I have even had the 1st.
AI help bot useless just keeps saying it due out for delivery the next day.
Do not recommend.

Terrible (AI?) customer service, they don't read or comprehend emails and takes way to long.

They lost a potential customer (me) because of this...

The scent was very pleasant. That part was great. It lasted like 6 days. That’s over a dollar a day for a scent. Any number of sprays or aerosols would
Have done that for 1/8 thr price. Wouldn’t ever buy again unless it was $3.

I am so frustrated with this company. I have a subscription for a scent diffuser with a product that I love. The problem is that I am sent the fragrance but not the plug in diffuser unit. I now have 10 fragrance vials but no plug in diffuser to use them! Despite having written to customer service many times with no response, and after finally connecting with an actual human agent and being charged for two plug in units, I have yet to recieve them! To add insult to injury, I just received two more fragrance vials to add to my collection! I fail to understand how this company can be so incompetent with a simple request. I am a paying customer, willing to buy more product, but I cannot get DRIFT to get it right. I am abandoning all hope and cancelling my subscription with a warning to consumers - the product is lovely, but the company management is dreadful!

Worst thing ever

First recommendation was ok but you can only get via subscriptions and they store your card info and cannot delete it I cancelled my subscription yet they still took money and sent out another the next month and I never got it !!!
They refused to help acknowledge there fraudulent activities cannot delete card info so have had to go to my bank to help they just email you the same generic rubbish
They are scammers thieves and the car stuff is not worth 60p never mind anything more
Terrible people

That’s the way the product smells and it’s very durable. Wish they had liquid refills that you can get the piece of wood instead of replacing the wood every time.

BAD COMPANY TO WORK WITH-UNETHICAL. The product does not last 30 days, the worst part is that they stole my money by subscribing me in some program, refusing to cancel my order and refusing my return.

The product is good, nice smell and does last but the website and the subscription that it signs you up to is going to lose you some customers. Your customers service staff will lose you the rest. Very unhelpful, not one mention of refunding anyone for money taken out after a subscription has been cancelled. I have looked at fb reviews and everyone is saying the same thing. Sort it out drift!!!!!

The scent is strong and nice. Ordered 2 scents September 11th, they were shipped out on the 19th, and I still don't have them now on the 28th. Idk why it takes nearly a month to ship 2 small car fresheners.

The scent is really nice at first, but it is done within 2 weeks. They signed me up for a subscription without my knowledge, and I canceled it and got confirmation of the cancelation. However, they are STILL sending me notifications that my subscription payment didn't go through (I had switched credit cards in the meantime). Everytime I contact them about it, all they did was confirm that my subscription had been canceled. I finally had to block the emails as I was getting them every second day. I won't be ordering again.

Back in August, I mistakenly placed an order that I thought was one time but was a subscription. I immediately reached out to Drift's "customer service" who told me they had canceled the subscription and I would not receive any orders. Great! Or, so I thought. A month later I receive notice from my credit card company that I've been charged for my monthly subscription. I reached back out to customer service who now tells me "my" order has been placed and there's no way they can cancel the current shipment but that they will cancel future shipments (hmmmm...). I've gone back-and-forth with them repeatedly, pointing out this was not my order, as I was told back in August by their customer service that this subscription had been canceled. They have refused to cancel it, they have refused to give me a refund, and they're only solutions for me to wait for this product to be delivered then go through the process of returning it to them at which point they will refund the money. How do companies like this stay in business?!? Avoid them at all costs.

I was roped into a subscription i did not want. Pacakage arrived and bottles were broken. There was no packing sround the bottles to protect them so of course they broke

Didn’t know I was signing up for a subscription and trying to cancel is nearly impossible. Rlarias3@yahoo .com