Drilled Rotors Reviews 77

Fast delivery and great customer service will do business again

This is my third purchase . Web site is straight forward to navigate. Products have been great. The cost is reasonable even with shipping to Hawaii. Thanks Dennis

These did not match my Lexus es300 at all!!! Now I am stuck with no good brake pads and rotors!!!!

This company is unprofessional. I never had this type of issue from any company. Atheist others in the past stayed in contact with customer but drilled rotors or whatever their name is not at all. I ordered a rotor and brake package on July 4th 2020. Of course you get the normal automatic message your ordered was confirmed. On July 13th 2020 I get an email drilledrotor.com stating me product was not in stock no biggie I thought. I email them back i get a wrong email address from my email provider and I replied mind you but again no biggie I figured go thru PayPal and find and email address which I did. I stated to them because the brake package I ordered was black and they no longer had it in stocks please refund me my money. Still no response. On July 23rd I get an email stating I got a delivery from drilled rotors but the email address this time is brakelabs.com quantity 1 item. I'm like no way because by this time I bought another set and got them installed because I'm now waiting on my refund. I email reply to now brakelabs.com. I explain that I emailed you numerous times to let you know I want my refund even contacted PayPal to get my money back because it seems I can't get a response from your company. They first said we can't stop shipment because it has already been shipped but usually with any other company I dealt with if you said it was not in stock that's what it means so I thought. I received no email to say it's on the way but when I asked for refund all of a sudden all of my items are in route. Now I get an email this morning July 25th 2020 stating I have to sit and wait for a package that I clearly asked for a refund and tell the delivery driver to send it back. I'm an essential worker i need my vehicle to get me back and forth so missing work for a package I been put a stop almost 2 weeks ago is totally unacceptable. I had to share my story with you guys be careful because all deals aren't good deals.

So I placed an order for a full kit for my car a couple weeks ago. The package arrived earlier this week and this evening I went outside to tackle one set of brakes and rotors. Having gotten the wheels, pads, calipers, and rotors off of both front tires, and having put the new rotors on, I realize they are too big! Now I have to reassemble the old components until something is done about this. Not stoked.

I will update after I hear back from customer service (of course they are closed for the weekend )

Update 08/07/20:

Having received return authorization, shipping my package, and seeing that it was received 5 days ago now, I AM STILL WAITING FOR MY REFUND. The lady I spoke with about the return authorization was nice and polite, but the speed of this company is seriously lame.

Update 08/14/20:

STILL WAITING FOR MY REFUND!!!!!!
So I just got off the phone with customer service again. This time they asked for the tracking number (that they provided me when issuing the RMA). I gave it to them and, upon seeing that the package was received, they issued the refund. I am now meant to wait a couple of days to see the refund processed.

Shipping took a while but they sent Me the correct products and they seem to be reasonable quality, especially for the price.

I was very happy with you service, price and delivery.
I didn’t use the pads you supplied.
I used some EBC pads I had purchased previously.
It seemed to take a long time for them to “pair” up. Two trips to two different tracks plus very day driving. Once that happened o have been very satisfied.

All Good! Works well!

Brake pads and rotors that I purchased were unfortunately the wrong type and I had to send them back but overall procedure him send me back the label overall being a fairly easy even though it was the wrong set reliable guy good system

Really nice. Good fit

I liked the timely matter it took to receive confirmation of my order and a estimated arrival.date

Shipped relatively quickly and high quality parts for the price. I will definitely order from them again.

The service was very good and the product appears to be of good quality. I haven't installed or used it yet but everything looks very good.

I was sent the wrong item (late) due to a listing error on their part. They ended up righting the wrong by sending me the correct parts, but it was a lengthy drawn out process treated the same way they would treat someone that needed to exchange something. I felt that they were lacking in concern and had no motivation to make reparations for their obvious error and the fact that it delayed my project for a several weeks.

You have to call these people to get anything done. I had to call them and check order status after initial order, was told “your parts are still being machined” only to receive shipping confirmation 2 hours later (like they almost forgot to send my parts) and then when it arrived the boxes looked like they’d sat in a warehouse for months. Then call again to get them to send me the right parts. Then call again to get the return label. Then call again to tell them I shipped the wrongs parts back and they need to ship the right parts.

All in all, product seems decent for the price, they at least took care of their mistake, albeit not in the timeliest manner. Also note, they share the same customer service/sales with r1 concepts? A bit odd.

1) Your website is not up to date. The options are wrong for my vehicle. I only found that out when i was at the garage with all the wheels off and i went to install them.

2) The customer service response. NO ONE has responded to any emails. I had to call, not that a real issue, but i would of saved myself some time.

3). the only reason I am giving a 2 and not a lesser rating. Stacy who happen to pick up the phone. She was very attentive in processing the return. To bad that I had these issues. This site came recommended... heartbreaking!!!

Rotors seem to be high quality, fit with no problem.

UPS was a little slow with everything going on but once all the parts arrived they are working great