DriveAway Reviews 1.761

The cost of the car hire was very reasonable. Just a couple of things.The cost of the safety deposit is fine but the status of its security is not very clear. I understand that the deposit is clear but I am nervous about its provenance. What this means is (is the credit card deposit held or actually charged to your account and refunded if all is okay with the vehicle's return? ) This can be tricky if it is charged as then your payment may go beyond your card's payment date and charges apply if it is not paid off by that date. I always use two cards to avoid this.
Secondly a small map telling you where to get the shuttle from at Terminals 1-5 would be useful and also how often do they run?)
On the service and documentation this was fine and your staff were very good on booking.. On fuel delivery on return. This is often a bugbear for all users as I have returned a vehicle once and the tank was not ABSOLUTELY FULL (JUST A LITTLE LITTLE LESS) and been charged a very high fee. I hope this is not your policy as I will be using you again in the future based on this hire SO FAR.

Had problems with Hertz cancelling our 35 day booking from London as we mixed up our starting date. With such a large & paid for booking thought they would have followed up before cancelling. Spoke ro Ashley in Sydney and she arranged a car for us as there were no others available. Were impressed with her service.

Docs said included roadside service but had to pay extra 7.50 per day when getting cars as they said didn’t include every bit of road side service

Car was excellent-collection and drop off of car went smoothly-staff efficient

Cars are maintained very well. Hand no issues throughout.
Vehicle pickup and drop procedure was very smooth.

Speedy, straightforward web site, easy to use, competitive prices.

Easy to deal with and efficient procedue to hire a car in the UK. Prices were cometitive. Able to speak with a person if needed. I have not been to collect the car yet so I cannot comment on the whole process as yet. I would like to offer a review again after having had the car.

Always pleasant and helpful call centre members, not always the best on price but I trust the name and have been using for years when travelling overseas, seamless booking procedure and I can always understand the operators (english speaking) and would recommend trying these guys before going elsewhere

Always great service and prices for American car rentals when booked out of New Zealand

Great service
Thank you

I struggled to find a way to collect a car in Santa Monica and then be able to drop the car in Vegas.
DriveAway proved to be the only option

I have used Drive Away Holidays for 5 years and have always found them extremely easy to deal with. They are generally the best value, but it’s their after sales service that makes them the best choice. There will often be issues renting in foreign climes, but Drive Away Holidays have always resolved them promptly and importantly with no additional cost.

The car was excellent for our needs and we were assisted with its choice by your operator. The price was very good and there was little that needed to be done to collect the car. We were very happy with the service and help we received from Drive Away.

The service and price are good and competitive, and the excess recovery cover the best of all the suppliers.

It was really easy to pick up the car from San Francisco and return the car in LA. Everything went according to plan and smoothy. They also have good customer service.

Smooth collection process with staff member offering good advice regarding GPS v's Router. Car was clean and was perfect for your holiday.

Excellent experience and very competitive pricing. Our pick up and drop off experience was fast and easy and car was perfect for our group.

DriveAway service and advice from the booking consulting make booking process easy and hassle free.
When it comes to the actual car hire you always get what you request and pay for.
Upon returning DriveAway always follow up to make sure our trip was as planned and understand if there is any difficulties or problems that they can address directly with car hire company.
DriveAway has you as the customer front and centre.

So easy! Both pick up and drop off was quick, simple and easy. Car's drove well and couldn't ask for anything more