This is now my fourth car from Driven. As with the previous purchases (Jason this time) no pushy salespeople but attentive at the right time. Part exchange, finance and collection date all sorted qui... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had such a great experience purchasing my first car, and I couldn’t recommend Max and the team highly enough! From the very first touch point Max was incredibly friendly, helpful and know... Toon meer
Bedrijf heeft geantwoord
From beginning to end had a smooth transaction…Patrick went into all detail with every procedure of the car, had a test drive myself & swapped with the wife…happy all round so we were able to drive aw... Toon meer
Bedrijf heeft geantwoord
Well what can I say, Harry thank you, Driven, thank you, I'm not the easiest buyer to please but I'm smiling and happy! Phenomenal service, an absolutely immaculate vehicle and seriously attentive sa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Driven of York! We are a family-run business with over 30 years of experience in the Motor Industry, we're here to simplify your car-buying journey. At Driven of York, customer satisfaction is our number one goal. We carefully select each car in our inventory to ensure quality and reliability at competitive prices, and aim to give you the best experience in the industry. After all new car days don’t come around often, so when they do, it should be special. Conveniently located just outside York at Bilbrough Top Services on the A64 By-pass, our showroom offers up to 100 quality used cars. From practical first cars to high-performance vehicles, there's something for everyone. But here's the bottom line: at Driven of York, we believe in honesty and transparency. Our goal is to help you find the perfect car without any cheesy sales pitches. We want to maintain long lasting professional relationships taking care of all things automotive for our customers for life.
Contactgegevens
Driven of York, Colton Lane End, A64 Bilbrough Top,, LS248EJ, Tadcaster, Verenigd Koninkrijk
- 01937830405
- sales@drivenofyork.co.uk
- drivenofyork.co.uk
4,3
Uitstekend
123 reviews
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Heeft 85% van zijn negatieve reviews beantwoord
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Excellent service
We were greeted by Max who was very friendly & professional, he led us straight to the car we wanted to see.
The car was perfect and the sale was completed easily with Max who has excellent customer service skills.
6 maart 2025
Review zonder uitnodiging
Antwoord van Driven Of York
Thanks so much for your review Joanne! Great to hear you enjoyed your experience with Max. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
Antwoord van Driven Of York
Thanks so much for your review Matthew! Great to hear you enjoyed your experience with Max. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
Amazing experience
Max gave amazing service from start to finish
17 februari 2025
Review zonder uitnodiging
Antwoord van Driven Of York
Thanks so much for your review Sam! Great to hear you enjoyed your experience with Max. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
Quick and efficient pleasure to deal…
Quick and efficient pleasure to deal with you
26 januari 2025
Review zonder uitnodiging
Antwoord van Driven Of York
Thanks so much for your review Sarah! Great to hear you enjoyed your experience with us. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
Happy Customer.
I had a very good experience with this company. The staff were very knowledgeable and helpful. Max was great and was very patient with me throughout the process. There was no pressure during the initial walk round and I was pleased to get a good deal on the car I bought.
The car itself was prepared really well on purchase and I feel very confident that if anything were to happen after purchase it would be dealt with accordingly.
I’d definitely recommend this garage in future.
Thanks again guys 👍
10 januari 2025
Review zonder uitnodiging
Antwoord van Driven Of York
Thanks so much for your review Sy! Great to hear you enjoyed your experience with Max. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
Jason was very helpful and…
Jason was very helpful and accommodating in assisting me with my search for a car!
21 januari 2025
Review zonder uitnodiging
Antwoord van Driven Of York
Thanks so much for your review Kelsey! Great to hear you enjoyed your experience with Jason. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
Max was amazing.
Max helped us buy our new car, he was very helpful and friendly and made the purchase really smooth. Would highly recommend this car garage. Thank you.
21 januari 2025
Review zonder uitnodiging
Antwoord van Driven Of York
Thanks so much for your review Chloe! Great to hear you enjoyed your experience with Max. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
Great service
Jason was polite, helpful and informative. The whole car buying experience was quite easy and I’m very pleased with the car I’ve bought.
4 januari 2025
Review zonder uitnodiging
Antwoord van Driven Of York
Thanks so much for your review Elizabeth! Great to hear you enjoyed your experience with Jason. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
Mechanical After Sales issue
Following my recent review and purchase of the Discovery Sport, 4 weeks later we have a mechanical problem. After reporting it to Driven they requested the car back and explained that they would sort the problem an keep me informed. Thanks to Drivens staff for a quick response an fingers crossed the problem sorted.
7 januari 2025
Review zonder uitnodiging
Antwoord van Driven Of York
Thanks so much for your review! Great to hear our aftersales team were able to help out quickly and efficiently. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
Poor customer service - they refused a simple request
I contacted them on their website chat about the registration plate of a car they were advertising, so I could do some online history checks. (The reg plate was covered on their images of the car.) The chat person said she couldn't tell me, and asked for my phone number so someone could call me back. I said no, I didn't want the sales rep pressure, just the registration number. It was a fairly simple request, and I knew she had the information because she'd confirmed which car I was interested in. She suggested I maybe give them my email address instead. Again I said no, so she refused to give me the registration number. Most car websites don't hide the registration plate, and in fact other cars on Driven's website show the plate, so something felt wrong about this. Even if it was just them trying to get my contact details so they could 'close the deal', that was wrong, when I'd made it clear I didn't want to. I get businesses have to make a living, but this company won't be getting my business. I'll look elsewhere.
8 januari 2025
Review zonder uitnodiging
Antwoord van Driven Of York
Thank you Archie for your review. We are sorry to see you leave this review, however after hearing what we are about to say we hope you will change your mind and star rating on our customer service.
The website chat and also our auto trader chat is ran by a 3rd party company, which is said on the chat screen who it is ran by. The purpose of this chat is so that if customers try to call in and we cant get to the phone they can message the 3rd party company who will then forward your details across to us to contact you. This is also same for after hours when we are closed, so that customers can leave details for us to contact them.
We are not your typical "sales team" and if it was just a registration number required we would supply that over the phone with no intention of giving "the sales talk", we understand how customers want to operate and times have changed.
We would also like to note that if you were on our website looking at a car, the registration number is given underneath the photos and videos...
Apologies if this is how you feel but we are more than happy to help if you change your mind.
Driven Of York
Worth a visit!
No pressure, just lots of helpful advice. Thank you Jason, for making car buying an easy experience.
3 januari 2025
Review zonder uitnodiging
Antwoord van Driven Of York
Thanks so much for your review Martin! Great to hear you enjoyed your experience with Jason. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
Friendly straight from the first hello to purchasing. Would highly recommend
Max was easy to deal with and friendly straight from walking through the door to buying the car and picking it up. Would happily deal with again and would highly recommend.
23 december 2024
Review zonder uitnodiging
Antwoord van Driven Of York
Thanks so much for your review Max! Great to hear you enjoyed your experience with Max. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
Good fix
I will recommend any one to purchase a vehicle from D.O.Y they looked after me when I had a slight glitch with my car I was given a courtesy car for mine to be fixed awesome service ,great service and the peace of mind you need for a car .
Great Service from Jason and the team.
14 november 2024
Review zonder uitnodiging
Antwoord van Driven Of York
Thanks so much for your review Wilberforce! Great to hear you enjoyed your experience with Jason and Driven. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
Jason was extremely helpful and aimed…
Jason was extremely helpful and aimed to assist at every opportunity. Would highly recommend
12 december 2024
Review zonder uitnodiging
Antwoord van Driven Of York
Thanks so much for your review Alan! Great to hear you enjoyed your experience with Jason. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
Great friendly service by Jason from…
Great friendly service by Jason from start to finish.
4 december 2024
Review zonder uitnodiging
Antwoord van Driven Of York
Thanks so much for your review Gareth! Great to hear you enjoyed your experience with Jason. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
i never buy
i never buy. here. whent all they way from aberdeen scotland. that cost me £600 trains. taxi. and bus. and hotel. the car there was marks all over the body. and inside the car. i was told there was no marks. and frount bumper at the top was a bad resprey. i was not told this. no way that car look like it has done 9000 miles. Beware. buying here. the only good thing i got my dep. back. and stay at york for a night. They never offered to take me back to train they should of give me money. for that car coming down
21 oktober 2024
Review zonder uitnodiging
Antwoord van Driven Of York
Thank you for your review Iain, it is unfortunate that you felt you needed to leave a 1* review. You did not express any anger and emotion on the day you came down and spoke with management, so to say you have left a 1* review amazes us.
We do not tell any customers that a vehicle has no marks as you are purchasing a used car, not new, regardless of the miles and the car in question we can confirm is 9k miles, genuine and approved, and is a 2017 model, this means the car has been on the road for 7 years, so there are going to be a couple of marks that are expected for the age of the vehicle.
When you were on site we gave you time to look at the vehicle and if there was another car on site that you wanted to transfer the deposit across to, or alternatively a discount for the marks that you had pointed out, even though the car is priced to sell. You declined both options and asked for your money back which we did not argue with and deposited back into your account within 5 minutes.
We apologise you had what felt a wasted journey but we feel the 1* review is a bit harsh.
100% recommend
Smooth sailing from start to end, the car is exactly as described. A massive thank you to Tom and Jason who were prompt and fab at dealing with any queries. Super friendly team.
Thank you.
18 oktober 2024
Review zonder uitnodiging
Antwoord van Driven Of York
Thanks so much for your review! Great to hear you enjoyed your experience with Jason and Tom. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
THIEVES
I left a deposit online in the evening but after a last minute charge of circumstances with the car I was selling privately and the company not taking credit card for partial payment (which wasn’t listed anywhere on their website) they refused to refund my £149 deposit the next morning and said I would need to go into the branch, all be it, 150miles away from me. I could understand if the company had actually DONE ANYTHING such as prepped the car for me or taken it off off sale but i put the deposit down after the branch had closed on Friday evening and called first thing on Saturday morning 🥹 AVOID they are just thieves… and they just block your number if they don’t want to speak to you 👍🏽 and if saying “thanks for stealing my money” is classed as verbal abuse, I’m astonished. How can it be the case your deposit gets refunded if you go into the garage, but not over the phone, this leads me to believe the statement of £100 per platform is false.
21 september 2024
Review zonder uitnodiging
Antwoord van Driven Of York
Thank you for your review Rebecca. it is unfortunate that you feel you want to leave us a 1* review.
You have mentioned in your review that you left the holding deposit after a change in your circumstance of part ex and "also the company not taking credit card for partial payment." You were aware that we don't accept credit cards yet felt you needed to reserve the vehicle to not lose out on it. Patrick relayed all this information to you earlier on in the day over the phone and explained the reservation option with you, to which you were happy to proceed.
As for the "actually done anything", when a reservation is left on our website it shows the vehicle as deposit taken and gets removed from all our partner sites as vehicle deposited/sold. If a customer does not wish to proceed then we have to re-advertise the car with an average price of £100 per platform.
As for the blocking of your number, I apologize this shouldn't have been done but Patrick felt the need to do this due to the verbal abuse given on the phone. At the end of the day we are human beings and do not come to work to be abused by customers.
We strive to give 5* service to our customers so an internal review will be conducted, if you are wishing to re-book in for the vehicle we are happy to allocate the deposit to the vehicle.
Buy a car with peace of mind
They give honest advise and help with the search for the right car. They did not push for any of the available cars, but searched what cars were coming in and by doing that they found exactly the car we’re looking for! Then the help with finding the right finance was absolute outstanding!
16 september 2024
Antwoord van Driven Of York
Thanks so much for your review Henk! Great to hear you enjoyed your experience with us. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
Tom helped us through the process even…
Tom helped us through the process even delivering the car on a Sunday ,great service
17 september 2024
Antwoord van Driven Of York
Thanks so much for your review David! Great to hear you enjoyed your experience with us and Tom. Thank you again for your business and we wish you many happy miles and memories from the whole team at Driven of York, hope to see you again for the next one!
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