Fast response when broken down. Regular contact when waiting for recovery particularly when required in Europe. Have been a member for a number of years used them 3 times in Europe so speak from exper... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
When I renewed everything was perfect. However I tried to renew the previous day & experienced a lady who giggled throughout our call. She couldn't help me remove one car from my account & then t... Toon meer
I like being able to speak to some one and explain what is happening. I was given good advice about booking a garage first and then calling for breakdown recovery. When we were told there was a four h... Toon meer
Bedrijf heeft geantwoord
My motorhome broke down just after I arrived at a campsite in the New Forest. I contacted Driver Guardian who were very helpful and understanding. I arranged to speak to them again on Monday morning a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeraar
- ook in
- Autoreparatie en -onderhoud
- Autoservice
- Autoverzekering
- Bergingsbedrijf
- Caravan- en camperverzekeringsmaatschappij
Over Driver Guardian
Geschreven door het bedrijf
Driver Guardian offers excellent value Breakdown Cover and Motor Legal Protection.
Our 5 Star Breakdown Cover is for any vehicle type
Car Breakdown Cover,
Motorhome Breakdown Cover,
Motorbike Breakdown Cover,
Camper van Breakdown Cover,
Commercial Breakdown Cover,
Taxi Breakdown Cover,
Multi Vehicle Breakdown Cover
Personal Breakdown Cover
Driver Guardian Breakdown cover is highly rated by the most important people, Our Members. We Pride ourselves on transparent cover and our Members being able to easily speak to a human on the other end of the line when they need to call us.
What is Motor Legal Protection?
A Motor Legal Protection Plus policy from Driver Guardian covers legal expenses which result from a car accident that was not your fault.
This type of policy is often included as an add on for your road risk insurance.
Driver Guardian Motor Legal Protection covers the driver and not the vehicle, this means that if you have more than one vehicle you only need one policy, this can lead to big savings on your vehicle insurance overall.
Driver Guardian also do family deals on Motor Legal Protection so you can save even more by getting a group or Family policy.
You can see our Breakdown Cover here
Breakdown Cover
Driver Guardian is Authorised and Regulated by the FCA number 546256.
Geschreven door het bedrijf
Discount for Existing Members
We give a 10% loyalty discount to existing members
Driver Guardian Rewards Loyalty, we listen to what our members ask for. One of the main concerns with the breakdown cover industry is hidden costs and big price increases. Driver Guardian gives a 10% loyalty discount upon renewal.
Contactgegevens
1 Slaidburn Crescent, PR99YF, Southport, Verenigd Koninkrijk
- 01704 225588
- info@driverguardian.co.uk
- driverguardian.co.uk
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Driver Guardian
Thank you very much for your feedback Lorraine it's great to hear.
Antwoord van Driver Guardian
It's so good you received excellent service thank you so much for your review.
Antwoord van Driver Guardian
We really appreciate your review thank you very much Tina.
I like being able to speak to some one…
I like being able to speak to some one and explain what is happening. I was given good advice about booking a garage first and then calling for breakdown recovery. When we were told there was a four hour wait from the low-loader, I rang back and a different firm was called who were there in under an hour and gave us really good service. I am happy to recommend Driver Guardian to others.
24 april 2025
Antwoord van Driver Guardian
We are very pleased you are happy to recommend us and your breakdown was sorted for you.
cheap cover
24 april 2025
Antwoord van Driver Guardian
Thank you for your review it's excellent you are happy with the cost of your cover.
The rescue arrived promptly with no…
The rescue arrived promptly with no problem asked the problem fixed there and yhrn with no need for a garage polite well mannered friendly employee great job.
24 april 2025
Antwoord van Driver Guardian
Thanks so much for your feedback David we love to hear we have done a great job.
Antwoord van Driver Guardian
We are happy you found our service to be good thanks so much for your review.
The best ever
23 april 2025
Antwoord van Driver Guardian
Thank you so much for your review we are very grateful.
Always arrive quickly when needed.
Always arrive quickly when needed.
Courteous , friendly and efficient
18 april 2025
Antwoord van Driver Guardian
Thank you very much Alan so good to hear you are pleased with us at Driver Guardian.
i found your web site to get around in…
i found your web site to get around in end I had to phone to renew my policy.as for service i cant comment in years i have been with guardian luckily i have not had to use it.
4 april 2025
Antwoord van Driver Guardian
Hi Norman, thank you for the review, I'm happy to hear that we resolved your renewal over the phone, we have a dedicated phone team in the UK and calls are answered nearly instantly. Rest assured if you ever need the service we will be there for you.
Thanks
Gareth Halsall
Driver Guardian
The service was not very good
The service was not very good as I had to wait for about 2 hours before I got anyone out to me as I am a amputee and in a wheelchair I could not go anywhere so I would like to have a better service in the future
5 juli 2024
Antwoord van Driver Guardian
Hi Susan thanks for the review, we always keep wait times as low as possible, I am sorry to hear you had a slightly longer wait than we expect, we do prioritise jobs based on circumstances and we will always aim to be with you as quickly as possible.
Thanks
Gareth Halsall
Driver Guardian
Antwoord van Driver Guardian
Thank you so much we are grateful for your kind words.
Antwoord van Driver Guardian
Thank you very much for your review it's great you find us easy to deal with.
The battery on our motorhome needed…
The battery on our motorhome needed replacing,from first call to successful repair was 4 hours.and called us every 40 minutes with updates.touring spain at the time.november 2023.
5 april 2025
Antwoord van Driver Guardian
Thank you very much for your feedback
It's so good to hear you were dealt with successfully and where kept informed.
The wife and me was very happy with the…
The wife and me was very happy with the way we were looked after taken to the garage and then to our house just couldn't fault services
6 april 2025
Antwoord van Driver Guardian
Thank you very much for your review
It's pleasing to hear you were happy with our service.
I stumbled accross Driver Guardian a…
I stumbled accross Driver Guardian a few years ago when my breakdown cover had tripled even though I hadn't used it..
Wow what a difference in price..has even gone down in price the last couple of years..website really easy to use..Have recommended to family and friends who have also taken out breakdown cover with Driver Guardian..
Thank you..Brilliant
2 april 2025
Antwoord van Driver Guardian
Thank you so much Stella for recommending us it's excellent you are pleased with our pricing.
Geoff Burch, Superb company
Very timely response I must say, I wasn't kept hanging around for ages as with some other breakdown companies right on the money, got them to call at my house on time, efficient knowledgeable engineer nothing was to much trouble for him, but most of all this company are very competitive in their prices they even give you a discount if you don't call them out, I've been with them for a number of years now and never been let down 5 STARS for sure
29 maart 2025
Antwoord van Driver Guardian
Thank you so much Geoff we are so pleased you are happy with Driver Guardian.
I renewed on line which was really…
I renewed on line which was really easy. I have been with Driver Guardian for 5 years and when we had to make a call when on holiday 2 years ago we were very pleased with the service.
2 april 2025
Antwoord van Driver Guardian
Thanks very much we really appreciate your feedback and are glad to know you are pleased with our service.
Polite and helpful staff.
2 april 2025
Antwoord van Driver Guardian
Thank you for your review we love to hear about our polite and helpful staff.
If i could give zero stars I would.
If i could give zero stars i would.
Yet another selfish company attempting to charge at the end of a free trial despite the services being cancelled by the customer. Thankfully I had cancelled my card in the days prior so the payment bounced. Absolutely disgusting.
Trust pilot also are asking for a reference number to prove this is a real review. But driver guardian never even sent me a confirmation email so I don't have one.
15 april 2025
Review zonder uitnodiging
Antwoord van Driver Guardian
Hi Jay/Lauren Paling
We have reviewed the feedback and constructed a timeline of events that explain the situation and hopefully provide some insight and context for anyone that reads your version of events and gives our side of the story.
I must state at this point that we are in no way a company that mistreats people, we work harder than anyone in this industry not to do so, this is why we take your words so seriously.
Lauren or Jay signed up for a free trial and entered payment information, the account and the payment seem to be in a mixture of Lauren and Jay’s name, the payment does not match the name on the account, so it is unclear who did what.
I called Jay on Monday to advise the payment was due but down to a technical error, which it now appears was your card being cancelled, the payment had not gone through and had also not cancelled off, and to see if we should cancel or reinstate.
Jay asked I cancel so we marked the account cancelled, I advised Jay he would not be charged and even if it was too late to catch the payment he would be refunded the £7.23 in full immediately. Jay was fine with this.
We received a call from Lauren on Tuesday morning to say a payment intent had failed, I spoke to Lauren and informed her that no payment had been taken and that the matter had been handled with Jay the day previous.
Our accounts department then called Lauren back to double confirm this was the case and reassure no funds would be taken and that we do not even hold the card number as it sits with the payment provider. It was explained that the payment and accounts being in different names and the cancelling of the card had caused the confusion.
Following these efforts we later received Lauren’s review, which we had to ask to be altered as it contained statements that where not accurate, such as that we had taken money.
I appreciate after our third telephone conversation Lauren is hyper aware around this issue due to recent personal events and understand why this might trigger a reaction, I feel on the basis of what has happened, the steps we took, and what has been written, your reaction is not proportionate.
Thanks
Gareth Halsall
Driver Guardian
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.