London Gatwick Airport (LGW) Reviews 

Absolute rip off from start to finish.
Ended up going through drop off by mistake the swines charge you even if you don’t stop. (-£20 for two cars)
The fast track is a utter rip off it doesn’t open until 4am
They don’t make it known they just keep telling you to get there extra early because of the queues so you end up in the normal queue rather than sit waiting for over an hour for fast track to open, then only having 1/34 hrs to get through(-£72.00)
The food is absolute crap, cold not much of it and stupidly expensive, (-£118 for 4 adults 2 kids)
In all we were £210out of pocket before we started our holiday.
Just another example of sh*te Britain ripping us off.
The only good thing was the nice young man at security that did not make any fuss over my cancer medication.

At the other end
The EES system is hit and miss some of the units work some don’t but not much of an issue really.

Worst airport in the world. Just driving through without even stopping they charged me £10 a time. Total cost £50 and I just stopped once to pick up my wife. Dirty rotten thieves hope they go to hell. Will never make this mistake again. They are the dirtiest business known to man and woman. They are scum of the earth and hope they get ill badly

Not sure how a price hike of £5 to £10 to drop off is justified at all! 2 mins for £10 is £200 an hour.
Hope this helps but the long stay has 2 hours free parking. Drop off there and use the shuttle bus to get to the airport. Absolute rip off

rip off for dropping people to airport

Hopeless. They have all my details including car and credit card but were unable to process payment. Then I was unable to change payment details on their system as those on their records are correct. These people really should do better.

Shame you have to award any stars. Set up for autopay. Does it work? Of course not.
So manually paid. Even took a screen shot of the proof of payment.. just checked that the payment actually went through.... of course it didn't.
Noddy parking company, in administration, still ripping people off. Utter tools.

Sorry, but not sorry. This is disqusting attitude by whoever is trying to get money from common people this way. Do not ask me for help once U need it. I'm a Carer, I always help, but I wouldn't help you for all the money of the world for this. 3 minutes drop off £10 = £200/hr.

This is a complete scam, I made a wrong choice to use the drop off lane and there was no escape lane. I didn’t stop at all but was still charged. The onus should be on them to prove I stopped. But, no cameras surprise surprise. Don’t be scammed, avoid the area altogether. RIP OFF BRITAIN!

10 pound for 7 minutes drop off! Are you joking ? This is stealing !!! Need to do something about ffs!

It’s a disgusting rip off. £10 for 3 minutes. £200 per hour equivalent. And people worry about migrants stealing from them. Beware what lies within

This charge is a complete rip off, 2 minutes and it costs £10. How is this right? Why isn't the government doing something about it. How much money does this generate for gatwick for driving over a 300 metre piece of tar-mac. You cant always use the train or a different airport. There is no competition and it should be regulated.

Ridiculous price of £10/- for a five minute dropoff! Pure ripoff. The airport looks a mess and looks like a third world airport. All the profits seem to go to the wrong people and nothing put into the airport! Great Britain now becoming Poor Britain. Something needs to be done to stop these stupid increases

went to drop baby seats off in Avis car rental and then left - checked the website on my reg that night and next day to see if i needed to pay - and it said nothing was registered under my car. few days later got a £60 fine rather than the £100 or £10 - such a rip off @ Gatwick - very poor service and poor reliability on technology

I payed £10 drop of on the 1 July then got a fine for not paying it has any one had a problem like this I paid 60 pound without relying I all ready payed it

Run by crooks.
Dropped off 04:14 left 04:16 (I have a tracker in my car shows all journey times both start and finish)
Tried several times today to pay online, (just enter vehicle Reg)
System message "unable to identify vehicle".
So I clicked the "Register Drop Off" button to Pay.
System asks Vehicle Reg and you select time from a drop-down list.
I choose 04:15 (nearest to actual entry time)
Then asks for email address.
Next page to enter credit card number showed
Entry time 04:15 Exit Time 04:40
They have added 25 minutes to the selected entry time.
I didn't pay as they would take £10 now and then bill me for the extra time.
What an absolute joke.

I phoned customer service and they found my car and time of 04:16. but she admitted they don't know is that the entry time or exit time. Only have one time. How convenient.
Ill try again tomorrow online.

Unbelievable rip off. You pay £10 for 2 min drop off plus they charged on dropoff.gatwickairport.com a service charge of £16 in addition!!!

Drop off parking is a scam

Rip off merchants.
Added my son's car to my auto pay account the day before my wife used his car to drop him and his wife off at Gatwick South terminal drop off.
Then get a penalty charge through the post.
Challenged the penalty sending them screen shots of the confirmation email they sent to me confirming the car had been added to my account the day before and time of the transaction and that the payment card was logged...
and still they say we did not conform to the terms and conditions.
Absolute joke

Wow - so now it’s £10 drop off, probably be £12 by August. Gatwick owners ramping up the drop off about 4x inflation. Even better, no staff on to help guide or ask people to park up briefly - so what does this money pay for exactly? As other customers say below, there is a complete contempt for passengers trying to not have to park at the expensive car parks - well done Gatwick Airport, no morals, no ethical values!
Go on Gatwick, actually respond to these comments!!?

**Unfair Policy That Needs Changing**

I accidentally took a wrong turn while heading to the short-stay car park and briefly drove through the drop-off zone. I did not stop, drop off a passenger, or use the facility in any way, yet I was charged £10.

The issue is not the charge itself, but the policy behind it. A system that charges drivers the full fee even when they have not stopped or used the drop-off area is clearly unfair.

This raises an important question: is the purpose of the scheme, operated with NCP, to prevent vehicles from lingering in the drop-off zone, or is it primarily to generate revenue from travellers who have few practical alternatives?

If the objective is traffic management, a simple solution would be to introduce a short grace period or make the first 5 minutes free before charges apply. This would deter extended stays while avoiding penalties for drivers who make a genuine mistake.

Charging £10 simply for passing through due to a wrong turn feels disproportionate and unreasonable. Gatwick Airport and NCP should review this policy and introduce a fairer approach that distinguishes between actual use of the facility and genuine driver error.