London Gatwick Airport (LGW) Reviews 

Tried to log in to pay for drop off charges and was set round in circles. Registered, or so I thought but not. Contacted Customer Care for help but now passed the 24hr time so they say that cant help. Now in contact with Gatwick to register a complaint. Feels like entrapment. IT failures being charged as PCN's.

The drop off is poor value and the autopay never works. Would use other airport if I wasn’t close to Gatwick. The support if any issues is also non existent.

What a sham.
Tried to pay for drop off.
Very complicated.
Asks for approximately what time your dropping off but cannot leave a time.
Cannot pay online. Have to register first and give bank details.
So much easier for Heathrow.

They took payment twice !! When i questioned it they said they didn't know how that could happen !! Not the first time from this company I've heard them scamming people

£6 paid for a 2 minute drop off. You robbing bar stewards. It’s your paying customer after all.

London Gatwick Airport you should be ashamed of yourselves!!! Representing the Capital City of the UK and you can’t even get it together to have the new scanners ready to scrap the 100ml liquid rule ready for Summer 2024… shame on you… you should be fined and held accountable… we as passengers would be fined or out stuff would be thrown away if we broke the F****n 100ml liquid rule… I’m so done with it.

I have set up auto pay repeatedly and it has always failed. What is wrong with this system? I have been lucky enough to see the e mail resulting from the failure and payed in time. The auto set up does not work. Come on ! Sort it out.

I arrived at drop off was so busy I couldn't pull in to drop off that took 1 minute had to go back around managed to pull in that took 5 mins to drop off my family members got back home went on to website to pay website says your allowed a 10 min drop off for your £6 charge I had to pay 2 lots of charges of £6 each for a total time of 6 mins absolute rip off

Shocking charge for a 1 minute drop off!!!

As clear as mud, as to how to pay to drop off someone. Does not feel very friendly either, the Airport is providing a Service, whats with the access to the airport to facilitate travel from start to finish? Sort it out for goodness sakes 🤔

Drop off payment,
Trying to pay is a nightmare for me anyway, on return from Gatwick I went online to pay this charge, at first
attempt it couldn't find my car although I entered the correct reg number, after four attempts the payment page appeared which I filled in and paid the charge. Checking to see any email confirmation of payment the next day there was non
I then proceeded to pay again through the by phone option, this automated system is a nightmare, eventually payment was taken and I was given a reference number. Still not convinced this has worked and wanting to assurances I have paid and wanting to avoid any fine for not paying within the payment time I decided to try and find a contact phone number, eventually it seemed that NCP are the culprits. I phoned said number which was for customer service where I explained this problem and wanted clarification of payment, will I might have well not bothered all this C.S chap doing was telling me how it worked and what to do. He did not seem to grasp the simplicity of my question, eventually in total frustration I ended the phone call.

Very good airport

I dropped off a family member at Gatwick airport and saw its no longer free to drop off. OK I get why however the process to pay is not easy or quick and needs to be improved on- first you have to register - ridiculous if its a one off event. Then I got home and it took me ages to register, enter card payments, only to discover that the system only takes autopayment for events AFTER you register. So I had to do battle with their online payment system again entering all my details again including car reg to settle todays £5 drop off charge. Altogether this has taken me 30 min of my sunday which, on top of the time taking family to airport I really resent. Common for a large business to have such a tortuous payment process is really poor. It should take seconds on a mobile device.