Product ordered at 3.45pm on a Friday on 1-2 working day tracked delivery. Expected it to arrive Monday/Tuesday but arrived by 10am on Saturday morning with excellent tracking information provided. Wi... Toon meer
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Lees wat reviewers zeggen
My 4sure glucose monitor died , having just ordered the testing strips for this monitor I was finding it hard to find a replacement. Amazon had every monitor but not this brand ( I couldn’t find one)... Toon meer
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I ordered from DS Medical because they sell handwarmers that are manufactured in the UK. I bought 2 handwarmers and 2 of the longer packs for the body, in preparation for winter, as I have reynaud's d... Toon meer
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My package was accidentally delivered by Royal Mail to the wrong address and I was unable to recover it. I sent an email to DS Medical in the evening explaining the situation and received an understan... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
At DS Medical we believe in excellence in pre-hospital and primary care. Founded by ambulance personnel, we became distributors of medical and first aid supplies to the pre-hospital care market. DS Medical stock medical supplies for all stages of medical services, from first aid and first response equipment, training & education to diagnostics, patient handling and treatment as well as personal equipment and clothing. We always aim to offer our customers the best possible quality of service and welcome any feedback you may have for us.
Contactgegevens
Eagle Building - E2, Daedalus Park, Daedalus Drive, PO13 9FX, Lee-on-the-Solent
- 01329 311451
- info@dsmedical.co.uk
- dsmedical.co.uk
4,8
Uitstekend
908 reviews
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Antwoord van DS Medical
Thank you, glad we could help
Appreciation for Quality Plasters and Swabs Delivered Promptly
I am pleased to share my positive feedback regarding the recent delivery of washproof plasters and non-woven swabs. The quality of the products exceeded expectations — each product was well-packaged and hygienic.
The plasters adhered securely and were gentle on the skin, providing reliable protection without causing irritation. Likewise, the swabs were sturdy, absorbent, and convenient to use.
Furthermore, the delivery was exceptionally prompt, arriving exactly as scheduled.
27 mei 2025
Antwoord van DS Medical
Thank you so much for your kind words and for taking the time to share your positive experience with our washproof plasters and non-woven swabs.
We’re delighted to hear that the products exceeded your expectations in both quality and performance, and that the prompt delivery met your needs. It’s always our aim to provide reliable, hygienic solutions and efficient service, so your feedback is truly appreciated by the whole team.
If there’s anything else we can assist you with or if you have any future requirements, please don’t hesitate to get in touch.
Easy wear good comfort even when fully…
Easy wear good comfort even when fully loaded excellent ventilation just recently completed a 15 mile test walk weighed @ 22lb & incredibly comfortable
28 mei 2025
Antwoord van DS Medical
Thank you for the fantastic review! We're delighted to hear that the 5.11 Tactical LBE MOLLE Vest is meeting your expectations for comfort, fit, and ventilation—even when fully loaded. It's a solid choice, and we're glad it's working well for you!
Antwoord van DS Medical
Thank you for your feedback! We're pleased to hear you were happy with the service and the Frac Straps Kit. We appreciate your support and look forward to helping you again soon!
Antwoord van DS Medical
Thank you so much for your kind words! We're glad to hear you were happy with the service and that the medic reflective stickers met your expectations. If you need anything else, don’t hesitate to reach out – we're always here to help!
Good product and great service.
28 mei 2025
Antwoord van DS Medical
Thank you for your kind review! We're glad to hear you were happy with the product and the service you received. If there's anything else we can help with, just let us know — we're always here to help!
Antwoord van DS Medical
You're very welcome! We're delighted to hear that you're happy with the selection and the fast delivery. Thank you for your kind feedback — we truly appreciate your support!
NHS SUPPLY
NHS couldn’t supply me with dressing pack, sourced supply from D S Medical arrived within 2 days not bad for delivery to the Highlands!
30 april 2025
Antwoord van DS Medical
Thank you for your feedback! We're glad we could help when normal supply chains couldn't and that your order reached you so quickly—even to the Highlands! We really appreciate your support and are pleased we could provide what you needed, promptly.
At last I found biodegradable…
At last I found biodegradable disposable gloves! Normal ones stay in landfill for hundreds of years! That really bothered me. Great value and fast dispatch from this company. I use disposable gloves for household tasks and food prep.
29 april 2025
Antwoord van DS Medical
Thank you so much for your thoughtful feedback! We're really pleased to hear that our biodegradable disposable gloves are making a positive difference for you. It's great to know they're helping both with everyday tasks and reducing environmental impact. We appreciate your support and are glad you found value in both the product and our service!
Antwoord van DS Medical
Thank you for your feedback! We're delighted to hear you're happy with the product and our rapid dispatch. We appreciate your support and look forward to serving you again
Easy ordering and prompt despatch
Easy ordering and prompt despatch. Great service as always from DS.
28 april 2025
Antwoord van DS Medical
Thank you for your kind words! We're glad to hear that you found the ordering process easy and our dispatch prompt. It's always a pleasure to provide great service, and we truly appreciate your continued support of DS.
Late order arrived next day
31 maart 2025
Antwoord van DS Medical
Thank you for your order and 5 star review
Antwoord van DS Medical
Your Welcome, thank you for your order and 5* Review
Antwoord van DS Medical
Thank you for your 5* review
Excellent communication
Excellent communication, order confirmation, payment confirmation, dispatch confirmation. Couldn't ask for more. Delivery was superfast. Very happy.
24 januari 2025
Review zonder uitnodiging
Antwoord van DS Medical
Thank you for your wonderful review! We're delighted to hear that you were happy with our communication and speedy delivery. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to serving you again!
Antwoord van DS Medical
Thank you so much! We're committed to providing our customers with the best quality at the fairest prices.
Outstanding customer service
Outstanding customer service . Ds medical went out of their way to be kind and helpful and their customer service was absolutely outstanding. Will definitely use again. Thanks for the lifetime guarantee on the the stethoscope it will definitely help me in my emergency care technician with mental health bias training
30 december 2024
Antwoord van DS Medical
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service. It’s always our goal to go the extra mile to be helpful, and we're glad it made a difference for you. We’re also happy to know that the lifetime guarantee on your stethoscope will be beneficial in your work as an emergency care technician. We truly appreciate your feedback and look forward to serving you again in the future. Stay safe, and thank you for choosing DS Medical!
Terrible service, will shop elsewhere for our Medical needs.
Placed an order on Next Day Delivery paying the extra for this.
Email received from DPD yesterday morning to say they had received my order and was collecting it. Later that day email received from DPD to say that DS medical had cancelled the order.
Contacted DS Medical who stated that DPD would not collect any orders after the 20th December which is not true as we are recieving other orders from DPD no issues.
The man in phone then stated it was on their website that there are no deliveries after the 20th.
I have just gone through their site looked at their main delivery page where nothing is stated.
Having had to spend time searching there is one scrolling picture among there advertisement pictures at the bottom of their page stating this in writing so small it can barely been seen and you have to click on the picture to be taken to their page with the info.
Unless you look for this click on the picture which is amongst other scrolling pictures so disappears within a few seconds there is no way to see this.
Even in their main delivery page where it has the link to check delivery disruptions it states no disruptions for DPD.
I actually checked there Delivery Page before ordering being aware of the time of year I could have gone elsewhere when ordering if the Info was there on their delivery page and not hidden away.
If they are not delivering from the 20th then why send the order to DPD on the 22nd.
They have just lost a customer who is starting an event medical business so lost quite a bit of business.
Further to this the bloke I spoke to clearly could not care his attitude and tone of voice was abrupt and rude with a complete couldn’t care less attitude.
Refund has been issued.
24 december 2024
Review zonder uitnodiging
Antwoord van DS Medical
We sincerely apologise for the inconvenience and frustration you experienced with your recent order and the subsequent communication with our team. We understand your disappointment regarding your order, but we do not offer a next day delivery, we offer a DPD delivery service which is 1 to 2 working days. Please see our delivery policy https://dsmedical.co.uk/delivery-policy/
As stated you did place an order on the 21/12/2024, however on our website we have our opening times and last shipping dates clearly displayed for the Christmas period and your order was placed after this date of 20/12/2024. We appreciate that this may not have been clearly obvious, and we should have this stated at the checkout to save confusion.
We are taking the following actions to address the issues raised:
• Website Update: We are updating our website to ensure all delivery information is clearly and prominently displayed on the main delivery page.
• Process Review: We are reviewing our internal processes to prevent similar errors regarding order processing and delivery scheduling.
• Customer Service Training: We are reinforcing customer service training for all representatives to ensure consistent and respectful communication.
We value your feedback and appreciate you bringing these issues to our attention. We are committed to providing a positive customer experience and are taking steps to learn from this situation and improve our service. While we understand you may choose to take your business elsewhere, we hope that our acknowledgment of our mistakes and the actions we are taking will demonstrate our commitment to improvement.
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