Washloo Reviews 468

Great product, easy to use highly recommended.

Great product
Efficient

Great knowledge of the product when speaking to the customer service team, fast safe delivery and a fab item.

Such a great toilet and company, someone answered my questions through the online chat and helped me to choose the toilet I wanted - arrived quickly and smoothly. Looks wonderful in my new bathroom and saves toilet paper!

Ollie was great explaining the function and how the washloo worked and he was quick to respond to a little issue we had with it. Great job

Very good communication throughout the ordering and delivery process. Loo was installed about a month after it arrived as the bathroom was being renovated. Been using it a few weeks now and happy with the performance. You have to try a few different options before getting the right mode of use for you. Also, make sure the plug is accessible so that you can switch the loo off when you need to. Altogether very pleased

Excellent service and excellent product thankyou

Great service, quick delivery and excellent product.

We recently purchased Smart Toilet Combinations from Washloo. They were installed by a builder a week ago and have worked very well so far. I encountered a small glitch when trying to download the invoice from the link they provided, so I submitted an enquiry via their online platform. The customer service was outstanding — they exceeded my expectations with a swift response and a quick resolution, even on a Sunday. The staff member Karen was especially helpful. Nice work, Washloo, and your customer service team!

Part of toilet seat was broken when I tried to use it you replaced the part by the next days post it is now working perfectly thank you

i have had a washloo toilet seat for 6 years now and if anything goes wrong they are always there to help. it's so easy to replace components if they fail

overall i am pleased with the system but i have had problems with the plastic cistern mechanism which has failed and now i have a continual overflow ! the company are sending a replacement unit so i will re evaluate rating once i have had it fitted .

We ordered a Washloo Sensation. Having had some issues with the install, the plumber first went through a diagnosis call to no avail. Washloo were extremely responsive in sending out two technicians, Alex and Oliver, who are an absolute credit to the business. They diagnosed the issue initial from the plumbers install (kinked pipe) which caused a problem with the unit itself, and then proceeded to spend nearly 3 hours on fault finding and resolving all issues, resulting in and including replacement of the unit itself when they were satisfied everything was working perfectly. I would not hesitate to recommend this company, they have been fantastic.

There was a small glitch in the superloo that arrived with us. It was probably because of being moved in transport.
This small glitch made the superloo leak. I contacted Washloo straight away.
Washloo replied instantly. Two kind gentleman then drove three hours or more to reach us, they took the toilet apart and put it back together again securely.
My husband has MND and I was worried about him needing the toilet in the night. When Alex said the words on the phone, 'Our aim is to get your toilet working today ' I felt the load lift from my mind.
Superb customer service.

After a holiday to Japan, UK loos were never quite the same! When our old toilet needed replacing, it felt like the perfect excuse to upgrade. We chose the Villa toilet with the Ultra DR seat, and the features are exactly what we were looking for.
Washloo have been fantastic throughout. Communication around the pallet delivery (which took a couple of attempts due to our awkward access) was excellent, and when we later had a minor issue with the fill valve, they immediately sent a replacement without any fuss. That level of service really sets the standard.
We’ve had everything installed for three weeks now and couldn’t be happier. I wouldn’t hesitate to recommend them.

Great help and a straight answer. Really first class help and honest advice.

Love the new toilet!! Washloo were brilliant to deal with, very friendly and the product arrived quicker than I expected. Easy to follow instructions for installation and works perfectly straight out of the box. First rate experience. Thank you.

Easy access to purchase. Good product, easy to fit (less easy to run the services!) Does the job.

Used Washloo before. Excellent value and quality. Very quick dispatch.