Dukeshill Reviews 

A shambles when it goes wrong. 12 out of 17 Xmas reviews are negative. They are not a family company. They are now owned by private equity. CEO hides behind his customer service desk and refuses to engage. Despite being told twice they would review the phone tapes, it turns out they deleted them. Wouldn’t offer cash compensation, only a voucher after much argument. Not fit for a royal warrant

As a loyal Dukeshill customer (for many years), who has purchased hundreds of pounds of meats, cheeses and luxury hampers, I recently made a £234.00 GBP order (purchased on Sunday the 30th March 2025) for Easter, with Dukeshill and I booked a calendar date for the delivery on Thursday 17th April 2025 (as agreed). However, I received a mobile voice message from Dukeshill on Wednesday 16th April @ 3.38pm stating that they could not supply the mash potatoes I had ordered and they would refund my account. I was also informed at 07:00hrs, on the 17th April, by email, that my Dukeshill parcel would be delivered by 09:01-10:01am that day (which I received at 9:03am). However, when I opened the parcel the Whole Bone-in Leg of Lamb ×1 2kg £49.95 was not in the parcel. I contacted Dukeshill Customer Services immediately at 09:30hrs to inform them that the Leg of Lamb, I purchased especially for Easter, was missing from the parcel. I actually had to call Customer Services three times that morning because their phone connection was faulty. Finally, I spoke to one of their advisors who could only say that she understood how disappointed I felt and suggest that they would refund my account. As they had no further delivery times over the Easter Weekend, she also said that they could not replace the missing Whole Bone-in Leg of Lamb ×1 2kg £49.95 that I had purchased, in time for Easter. I informed Customer Services that I was very disappointed with this poor communication (leaving a voice message on my mobile on the Wednesday to say that they did not have the potatoes and had to refund me). DukesHill states that if they cannot fulfil your order, they will offer a replacement (which they had not done). I was also very disappointed with the poor Customer Service at Dukeshill as they expect their customers to pay for the goods immediately (in good faith) when the order is placed and expect customers to choose a delivery date from a limited delivery calendar, only to find (too late in my case) that their order has not been fulfilled. If I am paying for quality products for a holiday celebration, I expect to receive them. For this reason I will find another supplier for my holiday food.

Placed an order for 3 packs of old fashioned rind on middle bacon. Received 2 packs of normal back bacon and 1 pack of bacon chops. Disappointed I didn’t receive what I ordered initially emailed to inform them. That was 6 days ago, other than an acknowledgment of receipt of my email I have heard nothing since. Whilst accepting some staff may be off over the feastive period I still believe those owning/ managing the business would have had the decency to respond with an explanation. The acknowledgment requested patience, I wonder is that because they receive so many complaints?
Their bacon packs are clearly labelled so how can a mistake be made when packing an order.
I have since ordered from another supplier, who in fact was cheaper, both in product price and delivery charge, and has the ability to supply what I requested and paid for. I asked for certain products, Dukeshill didn’t supply, Dukeshill requested a certain price , I supplied the right money.
There are more reliable suppliers so void this one.

I spent over 1 hour on the phone arguing about meat that was really tough, they say it’s the oven it’s cos us customers are leaving it in the fridge every excuse possible, if there is an issue do not order or you wont get your money back ,
Wasted £156.95 for tough fillet and lamb that had so much blood in the bag, obviously a messy slaughter. And stressed animal hence tough meat .
Waited 4 days for reply for a voucher, when you don’t trust the meat anymore why would you go back .
Shove there £10 cash and a voucher that I don’t want to return disgusting treatment .
Cant even hear themselves when they talk over you that they are doing it.
I’m done of 4 years with them, and if I’ve had prob 1 other refund thats cos meat up to standard .
There are much better places out there

Great products, amazingly packed, fantastic value for money. We are so pleased with our products for Xmas and a shout out to Lewis Breeze and Julie Link for a great job on picking and packing.