Duux UK | Designed for better air Reviews 

339
•
TrustScore 3.5 uit 5

3,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Brilliant heating product. Warms the room really quickly and much cheaper to run rather than using our expensive underfloor heating.

Beoordeeld met 1 van de 5 sterren

Breaks quickly I bought a Whisper Flex fan in June 2024 and it's broken just after two years - the fans stop turning. As it's *just* out of warranty, Duux refuse to replace or repair it, and th... Toon meer

Beoordeeld met 4 van de 5 sterren

Submitted an order for replacement remote control for our whisper fan as our puppy decided they are chewable . It was very easy to order and delivered extremely promptly . Disappointed that it was min... Toon meer

Beoordeeld met 5 van de 5 sterren

Thank you for inventing this fan, the quietest I could find on the market, I’m such a light sleeper and I can’t even hear this on the lower settings. Plus even when it’s really hot it blows out cool a... Toon meer

Bedrijfsgegevens

  1. Elektronicawinkel
  2. ook in
  3. Airconditioningwinkel
  4. Verwarmingsapparatuur leverancier

Over Duux UK | Designed for better air

Geschreven door het bedrijf

Fans
Heaters
Humidifiers
Dehumidifiers
Mobile Air Conditioners
Smart
Accessories

Designed for better air

The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..

Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.

A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

339 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,3

Alle reviews

(339)

52 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Order arrived quickly

Order arrived quickly

31 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Vera,

Thank you for the review! I am glad to hear you were impressed by our delivery time.

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Excellent customer experience

Excellent customer experience, easy purchasing process and shipping was so fast I was stunned. I placed the order before noon, it was shipped same day, and delivered next day. Super fast. As an aside to the purchasing experience, I can say that DUUX floor fans are so quiet, I've seen nothing on the market that compares to the silence when they operate. This is my second fan (first one bought 4.5 years ago) and I'm exceedingly happy with build quality and functionality.

31 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi,

Thankyou for taking the time to leave this feedback! It is greatly appreciated and we are glad your experience has been a positive one! All the best!

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Customer services extremely helpful

Lady at call centre was very helpful. I wanted to buy a replacement remote for my fan but couldn’t find it on line. The lady took the fans details and then she sent me a link so I could order it easily. Fab service.

30 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi,

Thanks for the review! I am pleased to hear that you had a positive encounter with our Customer Experience Team, and I will ensure to pass this feedback onto the rest of the team.

Jack - Customer Experience Team


Beoordeeld met 5 van de 5 sterren

Really great Product so good we…

Really great Product so good we purchased a second one so quite and powerful and excellent build quality.

30 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Gary,

Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Great

Great
Placed my order, and it was delivered the next day.
The fan is called Whisper,(you can see why) So if your looking For a new fan look no more. Its a must buy Its so quiet, Fantastic Fan.

30 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Alan,

Thank you for the review! I am glad to hear you were impressed by our delivery time.

Jack - Customer Experience Team

Beoordeeld met 2 van de 5 sterren

Faulty Whisper Flex fan - no goodwill

My Whisper Flex Smart Fan developed a really annoying ticking/clicking noise from the motor, this is at a low fan speed and without any rotation, making it impossible to sleep through. The fan is just two weeks past the 2-year warranty so I was hoping for some leniency/goodwill from the company, particularly given that it is a product that I only use 3/4 months of the year.

However, the response from customer service was to manipulate the fan to try to fix the problem (it didn't work) and a flat out denial of repair or replacement, just told that spare fan motors are available for purchase, not even a goodwill discount offered.

Questionable product quality and hard-line customer services certainly doesn't have me rushing to make another purchase.

6 augustus 2024
Review zonder uitnodiging
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Leonardo,

Thanks for getting back in touch. Although the fan was out of the 2 year warranty we did review this and honour a replacement for you after our conversation.

If you have any further queries please get in touch and we will be more than happy to assist further.

Si - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Speedy service

Speedy service, excellent product

29 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Richard,

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

I’m a bit of a fan addict

I’m a bit of a fan addict. There can’t be a model I haven’t tried. This is totally silent and excellent wind velocity. Perfect for all night. Five stars from me.

29 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Marilyn,

Thank you for taking the time to leave this detailed feedback. We really appreciate you doing so.

Jack - Customer Experience Team

Beoordeeld met 4 van de 5 sterren

Certainly quiet and reasonably powerful…

The fan is fairly expensive compared with other similar sounding products. However it is certainly quiet and reasonably powerful, especially on it highest setting and I would buy again. It is also easy to move around.

28 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Ray,

I'm so glad to hear that you are enjoying your Duux fan! Thank you for sharing the review.

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Comfortable sleep at last!

Quick and efficient delivery. At last I can sleep with the fan on as it’s super quiet (my bedroom is like an oven when it’s hot!). Reasonably priced and just as good as the most expensive brand - would highly recommend.

26 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Elizabeth,

Thankyou for taking the time to leave this feedback! It is greatly appreciated and we are glad your experience has been a positive one! All the best!

Jack - Customer Experience Team


Beoordeeld met 5 van de 5 sterren

Very quiet

Nice product, nicely packaged in recyclable materials. Fan is very quiet, we can't hear it at all on the low settings l, love this fan. As my wife said: why aren't all fans this quiet!

25 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Christopher,

We're thrilled to hear that you are enjoying using your Duux fan. Thanks for the 5 stars!

Jack - Customer Experience Team

Beoordeeld met 4 van de 5 sterren

The product is excellent but the…

The product is excellent but the instructions for assembly were woeful. Tiny diagrams with no clear indication of where items should be installed.
Dodge managed to deliver to the wrong address ( two streets away) and I had to collect the heavy box myself.

25 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi,

I am very sorry to hear about the issues with delivery. We will make sure to log this with our courier to ensure this doesn't happen again.

In regards to the manual, thank you for your feedback on this, I will feed this back to the manufacturer to look into improving.

I am glad to hear that you are enjoying using your Duux product none the less!

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Excellent product

Excellent product - probably the best and quietest fan I have ever bought yet it moves substantial volumes of air. Great service with next day free delivery

23 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Edward,

We are thrilled to hear that you are enjoying using your Duux fan! Thanks for the review.

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Easy and quick delivery

Easy and quick delivery

24 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi,

I am glad that you had a good experience receiving your order. Thank you for taking the time to leave a review!

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Great product for a good price

Great product for a good price, delivered quickly with no fuss or delivery charge.

23 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Robin,

I'm glad to hear that you have had a great experience with Duux! Thank you for the review.

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Easy to erect and use

Easy to erect and use. Very quite for these hot nights in the bedroom excellent product.

22 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi,

Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Duux fan!

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Great experience

A very quick delivery on both fan items. The stand alone fan is amazingly quite at low speeds and quite at high, love the remote that came with both items. The desk top fan is quite at low speeds and slightly noisier at higher but has great all round circulation of air,I use this in the bedroom. A very good experience,delivery and solid made items.

22 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Stephen,

Thank you for this kind review. Detailed feedback like this is very helpful to us, we appreciate you taking the time out to leave these comments.

Jack - Customer Experience Team

Beoordeeld met 2 van de 5 sterren

It's ok

It's ok. It's a fan heater at top end price, does the job no better or less than cheaper fan heaters

29 januari 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Andre,

Thank you for getting in touch. Our heaters do have smart functionality that is not available on several other alternative brands. If you would like any assistance with this, please do not hesitate to get in touch and we will happily assist further.

Thanks

Si - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Easy to use website

Easy to use website, full description of range.
Was looking to go to the next level with our next fan and pleased to say I’m glad we did it with Duux, excellent fan loads of settings with our model well worth the money

21 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Nick,

Thank you for this feedback that will hopefully help others decide to choose Duux. We appreciate you taking the time to leave this review.

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

A fantastic piece of equipment

A fantastic piece of equipment.
Very quiet and very cooling.

20 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Paul,

Thank you for taking the time to leave a review, we really appreciate it!

Jack - Customer Experience Team

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