Duux UK | Designed for better air Reviews 

339
•
TrustScore 3.5 uit 5

3,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Brilliant heating product. Warms the room really quickly and much cheaper to run rather than using our expensive underfloor heating.

Beoordeeld met 1 van de 5 sterren

Breaks quickly I bought a Whisper Flex fan in June 2024 and it's broken just after two years - the fans stop turning. As it's *just* out of warranty, Duux refuse to replace or repair it, and th... Toon meer

Beoordeeld met 4 van de 5 sterren

Submitted an order for replacement remote control for our whisper fan as our puppy decided they are chewable . It was very easy to order and delivered extremely promptly . Disappointed that it was min... Toon meer

Beoordeeld met 5 van de 5 sterren

Thank you for inventing this fan, the quietest I could find on the market, I’m such a light sleeper and I can’t even hear this on the lower settings. Plus even when it’s really hot it blows out cool a... Toon meer

Bedrijfsgegevens

  1. Elektronicawinkel
  2. ook in
  3. Airconditioningwinkel
  4. Verwarmingsapparatuur leverancier

Over Duux UK | Designed for better air

Geschreven door het bedrijf

Fans
Heaters
Humidifiers
Dehumidifiers
Mobile Air Conditioners
Smart
Accessories

Designed for better air

The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..

Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.

A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

339 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,3

Alle reviews

(339)

52 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Duux Whisper Flex

Der Ventilator ist leider ein grosse Enttäuschung

Nach einem Jahr Benutzung hat der Ventilator plötzlich angefangen zu klopfen. Während die Nacht im Schlafzimmer war bei dieser Geräusche unmöglich einschlafen. Der Ventilator müsste ich zurücksenden zur Reparatur. Nach Eineinhalb Monat ist Antwort gekommen dass der Ventilator nicht mehr reparierbar ist und würde mir ein Ersatz geliefert. Wenn der Angekommen ist, gleich nach auspacken und zusammenbauen ist ein widerliche Enttäuschung passiert im Sinne dass der neue Ventilator hat bei Umdrehung sogar noch Schleifende Geräusche verursacht welche ist etwa gleich schlimm oder schlimmer gewesen als die klopfende Geräusche. Also der Schluss Resultat ist: dass sich der Ventilator nicht rentiert zu kaufen. Obwohl ist das Design ganz schön und Propeller verursacht minimale Geräusche muss ich sagen dass die innere Qualität Betreffend Motor und die Konnektivität App Von diesem Produkt ein miserable Schrott
Gemacht hat.

25 juli 2024
Review zonder uitnodiging
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi,

It looks like you may have purchased from a different retailer.

Please reach out to them if you have an issue with your order.

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Excellent service

Easy to order and superfast delivery.

So pleased I bought this. It's actually for MY DOG!
She sleeps on my bed and is a double coated border collie. When it's above 20 degrees in the bedroom she's too warm.
I've used a really old fan for absolutely years but could only have it on the slowest setting due to intrusive noise.
This fan is SO much better. Seriously quiet, super adjustable to your requirements, AND it's remote controlled. Total winner for me.

Im very pleased with my purchase, my dog loves the breeze, I love the quiet of it as it doesn't disturb my sleep.

Well worth the money and i wouldn't hesitate to recommend it to anyone who needs a really quiet, easy to use, and versatile fan.

19 juli 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi,

We are thrilled to hear that you, and your dog, are enjoying using your Duux fan! Thanks for the review.

Jack - Customer Experience Team

Beoordeeld met 3 van de 5 sterren

Too small fan

17 augustus 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Mohammad,

I am sorry to hear that you feel your fan is too small.

Please reach out to us if you would like assistance in returning this product.

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

A huge fan.

With the Whisper fan, I can finally put my night sweats to bed.
With its quiet sound and whispering sweet nothing into my ear at night, I am lulled to sleep by its gentle breeze. Too much? No problem. with a swift adjustment by remotely pressing some buttons I can keep it at any pace of my choosing. And with its height adjustment, it can keep me cool wherever I need it to be.

22 augustus 2024
Review zonder uitnodiging
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi,

Thanks a lot for taking the time to leave such a great, detailed review. We are very pleased to hear that you are enjoying using your Whisper fan!

Jack - Customer Experience Team

Beoordeeld met 4 van de 5 sterren

The fan is working excellently

The fan is working excellently. It is very quiet and efficient. The one star was is because their website at the time of ordering was a bit of a mess with a couple of out of date promotions still showing. When I emailed about this I was told that I was mistaken, and the promotions ( one saying that the price was £99) had vanished. No word of apology. This doesn't effect the product, which I recommend, but rather reflects the company's attitudes.

13 augustus 2024
Beoordeeld met 5 van de 5 sterren

Fan just what I needed

I purchased a fan at the start of June, to use in very hot weather. I haven't needed to use it much but I have been delighted with it. My version has a remote control (not an app). This works perfectly.
I am delighted with how effective the fan is & virtually silent. I can use it during a Zoom session without it disturbing anyone.
The online purchase & delivery was easy and quick.

7 juni 2024
Review zonder uitnodiging
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi,

We are thrilled to hear that you are enjoying using your Whisper Fan! Thanks for the review.

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Which Recommended and for good reason

Duux have been a pleasure to deal with, the order was easy and the delivery was fast and well packed.

The instructions to put the fan together were brilliant and finally the fan is amazing.

3 augustus 2024
Review zonder uitnodiging
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Douglas,

Thank you for taking the time to leave a review. I'm glad to hear you had a good experience with Duux from start to finish.

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

We bought one whisper fan and liked it…

We bought one whisper fan and liked it so much we bought another. very quiet and very efficient . Like having the timer as an hour gets us off to sleep .
Made such a difference to the bedrooms as the house has dormers and it’s like sleeping in the loft , very very hot.

7 augustus 2024
Review zonder uitnodiging
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Martin,

Thank you very much for taking the time out to leave a review! We are glad to hear that you are enjoying your Whisper fans.

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Fab fan

This fan is brilliant. Apart from going from side to side it goes up and down too, plus you can have a gentle breeze or half a gale. It’s very quiet and there is a night time option too when it’s super quiet, couldn’t be happier with my choice of fan. Oh yes, and there’s a cover to keep it in when it’s not required.

9 augustus 2024
Review zonder uitnodiging
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Betty,

Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!

Jack - Customer Experience Team

Beoordeeld met 4 van de 5 sterren

I bought the whisper fan

I bought the whisper fan. It does its job quietly, so full marks for that, and overall seems well made. I do have a couple of criticisms - the 26 levels of air flow is irritating, as it just makes changing the fan speed more laborious than it needs to be. Really, a dozen levels would be plenty!

Also whilst it is well made that description doesn't extend to the little cradle which comes with it for the remote control. That thing is awful - has a very loose feeling connection to the main body such that it easily falls off when you need to move the fan. Very out of place with how its otherwise constructed.

Overall though its a great fan.

18 juli 2024
Review zonder uitnodiging
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi,

Thank you for taking the time to leave a review! We greatly appreciate any feedback we get, and your constructive criticism will be referred back to the manufacturer.

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

From ordering our product to it…

From ordering our product to it arriving in the post we had no issues. The website was very clear and we had full updates on delivery. We already had a duux whisper fan and wanted another as it was great so we now have 2 and have bought the covers to keep them dust free when not been used

21 augustus 2024
Review zonder uitnodiging
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Vicky,

Thank you very much for taking the time out to leave a review! We are glad to hear that you are enjoying your Whisper fans.

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service from the initial order and delivery to the aftersale query and their second to none customer service. The Whisper fan is perfect for warm nights due to its timer and night mode options. The adjustable height is also useful!

26 juli 2024
Review zonder uitnodiging
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Ross,

We're thrilled to hear that you are enjoying using your Whisper fan. Thanks for the 5 stars!

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Great products

Good website, great service, fantastic products.
I now have 3 fans and will probably be buying another. My favourite feature is the incredibly low noise and coupled with the timer is great when going to sleep.

14 augustus 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi James,

I'm so glad to hear that you are enjoying your Whisper fan! Thank you for sharing the review.

Jack - Customer Experience Team

Beoordeeld met 3 van de 5 sterren

Good Value, Fast Delivery

Good Value, Very Quiet, Fast Delivery.

We already had a DUUX fan, and a marketing email provided us with the impetus we needed to buy a second one to replace another, rather old, and rather noisy, fan.

The offer price for the Whisper Flex Smart Fan was very good, and the delivery fast. Very satisfied with the order process, and delvery speed.

The fly in the ointment as been the 'SMART' capability. So far it will not connect to Alexa, even thoughthe branding, box, and specs, indicate it should.
It appears there is some update in the system to resolve this, but not yet here.

A little disappointing, but can still use the DUUX App, and as it was a very good price, and is so quiet compared to other fans we have tried, we are keeping it.

13 augustus 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi,

Thank you for taking the time to leave this review. I'm glad to hear you are happy with your experience purchasing with Duux!

In regards to the Alexa connectivity, Duux are aware of this issue, and are currently working on resolving this as soon as possible!

Apologies for any inconvenience caused by this.

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Duux fans are fantastic

Duux fans are fantastic. I have the whisper fan and the portable and I have to say they’re like having air conditioning on. I got rid of my 4 tower fans as the whisper fan does more than them altogether. I highly recommend couldn’t be without mine now love them !!

13 augustus 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi,

Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Quality product and order experience

Clear, uncluttered website. Order process simple, and communication and delivery prompt. Product good quality and as described. Fan so quiet!

12 augustus 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi,

Thank you for taking the time to leave this review. I'm glad to hear you are happy with your experience purchasing with Duux!

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Great delivery time and product.

Bought a fan from Duux. It was in offer at a better price than anywhere else. It was delivered the next day and the fan is excellent. I am impressed by the service from ordering to receiving it and also the quality of the product itself.

10 augustus 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Alison,

Thank you for taking the time to leave a review. I'm glad to hear you had a good experience with Duux from start to finish.

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Superb Fan

Extra quiet , well made , brilliant discount .

12 augustus 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Alfred,

We're thrilled to hear that you are enjoying using your fan. Thanks for the 5 stars!

Jack - Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Great offer price on a whisper flex…

Great offer price on a whisper flex fan. Delivery was very quick and the product itself is great, easy to use and quiet.

12 augustus 2024
Logo Duux UK | Designed for better air

Antwoord van Duux UK | Designed for better air

Hi Graham,

We are pleased to hear that you had an enjoyable experience with us. Thanks for the review!

Jack - Customer Experience Team

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